Recruiter, customer service

MARY OYEGUNLE

M*M *Y*, Toronto; 647-***-****; ****.********@*****.***

Summary

Human resource professional with extensive experience in corporate and agency recruitment. This includes the whole spectrum of candidate sourcing and screening, offer negotiation, candidate placement and onboarding. I also have customer service experience with special skill in people management and issues resolution. Skills

Detailed job descriptions development, job ads & online postings (Monster, Jobber man, LinkedIn etc.), pre- employment testing, talent sourcing, candidate screening, interviewing, reference checks, contract negotiations, orientation & onboarding, Microsoft office suite.

Experience

Scotiabank, Toronto Customer Service Specialist

Mar 2017 - Present

Manage inbound calls by providing customers with excellent service in a professional and courteous manner that help support the business through knowledgeable resolution of issues.

Sell, upgrade and cross-sell insurance solutions and services to new and existing customers.

Provide sales support and upsell other banking products to customers.

Utilizes AS 400, IMAGE and other banking applications for sales and other customer service.

Helps to resolve customers issues, through sound problem solving and conflict resolution skills

Provides knowledgeable feedback and support for product and services and escalate any challenges to appropriate teams and supervisor.

Drive revenue by connecting with customers and building opportunities that will make all parties more successful

Support timely information provision to cross sell varying card products for necessary support Alude Associates, Lagos Recruitment and HR Specialist Dec 2012 - Mar 2017

Led recruiting efforts for partners and agency relations and partners. This includes sourcing, screening, interviewing and selection of best candidates for advertised positions. Also coordinated third party candidate sourcing and recruitment, by meeting recruitment target while engaging hiring managers to determine job parameters based on desired qualifications needs of the clients.

Managed recruiting projects for contracted engagements and partners.

Meet set recruitment targets for through the recruitment for clients by helping them fill various positions.

Develop and maintain strong relationships with hiring managers, clients and candidates

Coordinates with hiring manager to discuss job requirements and write job descriptions

Develop marketing strategies to source candidates for third party engagement

Interview all applicable candidates on phone and through third party screens

Maintain communication with candidates and follow up discussions regarding interviews performance and results.

Glamour C&I, Abeokuta Operations and HR Coordinator April 2006 - June 2010

In-House office and HR coordinator with responsibility for full circle hiring process and onboarding of new staff and expanding existing customer relationships

Conducted New Hire Orientation, Exit Interviews and onboarding activities.

Mediate and conflict resolution on employee issues using current policies and disciplinary actions.

Subject matter expert on labor issues at the local, state and federal laws and policies.

Developed an internship program, including creating requisitions and salary guidelines.

Created strong team presence, with consistent achievement in motivating and engaging employees building top performing teams in the organization improving employee retention and working relationships in all departments.

Designed and implemented new HR On-Boarding Program.

Initiated exuberant creative ways to motivate employees by introducing customer service awards, Employee Appreciation Days, Acts of Kindness, etc.

Created Monthly Newsletters and arranged monthly employee events. Education

Obafemi Awolowo University Masters In Public Administration May 2010 - Dec 2012

University of Ado Ekiti English (Arts)

April 2000 - Nov 2004

VOLUNTEER ACTIVITIES

Canada Running Series.

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