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Customer Service Manager

Calgary, AB, Canada
March 13, 2018

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** ********** ****** **

Calgary, AB T*Y *J*


Stephanie Sturgeon


Multi-tasking, productive, loyal administrative professional with over 10 years experience managing staff and assisting business owners.


Negotiate positive outcomes with difficult people.

Strong verbal and written communication skills.

MS Word/MS Excel.

Work independently with minimal to no supervision.

Work Experience

April 2016- Present Chaparral Physiotherapy & Massage and Airdrie Physiotherapy & Massage

Office Manager

Developed policies and procedures for both clinics.

Train to admin staff.

Manage clinic and staff.

Created and maintain training manual for front end staff

Social Media posting and interaction.

Invoicing MVA

Managing accounts receivable.

May 2014-April 2016 Chaparral Physiotherapy & Massage

Office Administrator

Managing, filing, maintenance of medical records and documents.

Review accounts payable.

Accounts Receivable.

Ordering supplies and equipment for the clinic.

Invoicing MVA and WCB

August 2011-May 2014 Lifemark Physiotherapy Bridlewood


Registration, filing, maintenance of medical records and documents.

Initiating and maintaining correspondence with WCB and various motor vehicle insurance companies.

Review accounts payable.

Ordering supplies and equipment for clinic.

Physio aid with ultra sounds and IFC machine.

July 2007-August 2011 Classique Dance and Active Wear

Assistant Manager/ Customer Service Representative

Inventory and account management.

Receive stock/order stock and merchandise store.

Supervise store in the absence of the manager.

Schedule and train employees.

Assist customers and deal with conflicts in a productive manner.

Make appointments for manager.


2005 - 2007 Mount Royal College Calgary, AB

Two years working on Applied Bachelor of Communications Degree majoring in Journalism.

1998-2001 Dr. E. P. Scarlett High School Calgary, AB

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