Customer Service Manager
Resume:
*************@*****.***
Stephanie Sturgeon
Summary
Multi-tasking, productive, loyal administrative professional with over 10 years experience managing staff and assisting business owners.
Skills
Negotiate positive outcomes with difficult people.
Strong verbal and written communication skills.
MS Word/MS Excel.
Work independently with minimal to no supervision.
Work Experience
April 2016- Present Chaparral Physiotherapy & Massage and Airdrie Physiotherapy & Massage
Office Manager
Developed policies and procedures for both clinics.
Train to admin staff.
Manage clinic and staff.
Created and maintain training manual for front end staff
Social Media posting and interaction.
Invoicing MVA
Managing accounts receivable.
May 2014-April 2016 Chaparral Physiotherapy & Massage
Office Administrator
Managing, filing, maintenance of medical records and documents.
Review accounts payable.
Accounts Receivable.
Ordering supplies and equipment for the clinic.
Invoicing MVA and WCB
August 2011-May 2014 Lifemark Physiotherapy Bridlewood
CSR
Registration, filing, maintenance of medical records and documents.
Initiating and maintaining correspondence with WCB and various motor vehicle insurance companies.
Review accounts payable.
Ordering supplies and equipment for clinic.
Physio aid with ultra sounds and IFC machine.
July 2007-August 2011 Classique Dance and Active Wear
Assistant Manager/ Customer Service Representative
Inventory and account management.
Receive stock/order stock and merchandise store.
Supervise store in the absence of the manager.
Schedule and train employees.
Assist customers and deal with conflicts in a productive manner.
Make appointments for manager.
Education
2005 - 2007 Mount Royal College Calgary, AB
Two years working on Applied Bachelor of Communications Degree majoring in Journalism.
1998-2001 Dr. E. P. Scarlett High School Calgary, AB
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