Manager Human Resources
Resume:
Confidential Resume - Sarah McKenzie, HRCI-SPHR, SHRM-SCP
Contact Details:
+1-347-***-**** / ********@*****.***.**
LinkedIn Profile:
https://www.linkedin.com/in/sarah-mckenzie-sphr-shrm-scp-0aba7014
Summary
A global talent acquisition leader, I have extensive experience in medium / large multi-national organizations in the information technology, financial services and services industries. I have a track record building high-performing teams and as a strong relationship builder and stakeholder manager, I build credible and long lasting relationships with the businesses I support. My expertise is in designing pragmatic strategies to produce tangible hiring results, with a strategic and operational focus.
Overview of Employment History
Date
Organization
Position
Jul 2017
Alexander Mann Solutions
Global Head of Client Services (Talent Acquisition); Credit Suisse
Sep 2014
-
Jul 2017
Moody’s Corporation
Head of Talent Acquisition,
US / Americas
Jan 2012
-
Sep 2014
Moody’s Corporation, Hong Kong
Head of Talent Acquisition,
Asia-Pacific
Aug 2010
-
Dec 2011
Moody’s Corporation, Singapore
HR Generalist / Business Partner
Jan 2008
-
Jul 2010
Turners Auctions Limited
HR Manager / Business Partner
Oct 2006
-
Dec 2007
ANZ National Bank
People Capital Business Partner
Apr 2005
-
Sept 2006
New Zealand Post
HR Generalist / Business Partner
Mar 2004
-
Apr 2005
New Zealand Post
Senior Recruitment Consultant
Jul 2003
-
Mar 2004
Auckland War Memorial Museum
Acting HR Manager / HR BP
Jul 2002
-
Jul 2003
Stratum Consulting Group / OPAL Consulting Group
Branch Manager – Auckland (Temp & Perm Services)
Education
2005 – 2009
(grad Aug 2009)
Auckland University of Technology
Graduate Diploma In Business – GradDipBus
(with a Human Resources Minor)
Human Resource Management, Employment Relations, Intro to Commercial Law, Organisational Behaviour, Employment Law, Issues in HRM, International HRM, Issues in Organizational Behaviour, Strategic Management
Sep - Dec 2015
Pace University, Certificate in Professional Human Resources Management
January 2016
HR Certification Institute - Senior Professional in Human Resources (SPHR)
January 2016
Society for Human Resource Management - Senior Certified Professional
(SHRM-SCP)
ALEXANDER MANN SOLUTIONS
www.alexandermannsolutions.com
Dates:
July 2017 - Present
Position:
Global Head of Client Services (Talent Acquisition) – Onsite at Credit Suisse
Responsibilities:
Global Head of Client Services / Talent Acquisition, leading the Global Recruiting team of 130+ talent acquisition professionals in a permanent RPO (Recruitment Process Outsourcing) solution for our client, Credit Suisse. I lead team members across Recruiting, Sourcing and Administration functions who assist Credit Suisse to recruit for Corporation Functions roles based the United States (New York and Raleigh), UK (London and Belfast), Poland (Warsaw and Wroclaw) and Manila.
Take overall responsibility for the account both strategically and operationally in order to execute the success of the solution
Lead and manage the strategic direction to be taken with the account
Own P&L for the account and forecast costs, budgets and staffing requirements
Actively manage and develop senior level client relationships
Hold sound knowledge of resourcing model options and operating model design
Formulate and monitor Service Level Agreements (SLA’s) with the client and review KPIs
Present management reports that contain financial and operational results
Understands AMS people are a key market differentiator and is genuinely committed to the development of direct reports and their team
MOODY’S CORPORATION – NEW YORK
www.moodys.com
Dates:
September 2014 – July 2017
Position:
Vice President, Regional Head of Talent Acquisition – US / Americas
Responsibilities:
I was responsible for leading the Moody's Corporation talent acquisition function for the US and Americas for all hiring. My role involves developing strategies and leading initiatives to ensure the team assists Moody's and its subsidiaries to source and hire great talent in the US and Americas (primarily New York, San Francisco, Boston, Omaha) and Americas (Canada, Brazil, Mexico and Argentina). The Moody’s regional Talent Acquisition team was tasked with all lateral / experienced hiring across the entire organization in the Moody’s Investors, Moody’s Analytics and Moody’s Shared Services (Corporate / Back Office functions) businesses and included job families / categories such as; Credit Analysis & Research, Engineering & Technology, Sales & Marketing, Product Development and Corporate Services.
Lead, build and coach the team (team of approx. 25; combination of RPO and internal resources) to recruit for multiple locations across the United States and Americas and to continually improve skill sets and personal development.
Implement best practices to attract and recruit diverse talent including use of technology, social media, community outreach, military, educational, professional organizations, referral networks and outplacement agencies.
Create and drive a performance and metrics driven culture within the talent acquisition function that delivers high quality talent, insight and support for hiring decisions and sustainable and cost effective talent sourcing strategies that support the business.
Build relationships with leadership to ensure business alignment and create an environment of trust that allows for transparent and efficient processes, along with making presentations and maintaining rapport.
Create and drive the talent acquisition strategy for the organization to most effectively source and engage qualified candidates.
Establish recruiting requirements by studying organizational plans and strategic objectives; meeting with business and HR leaders to forecast needs; and understanding job descriptions and qualifications required of job candidates.
Educate and train managers in the talent acquisition methodology systems, social media venues and regulatory requirements
Collaborate with the HR community to ensure alignment with current business needs and capabilities.
Ensure compliance and reporting for all federal and state specific hiring practices.
Manage utilization of the Applicant Tracking System (IBM Kenexa 2xBrassRing on Cloud), recruitment activity metrics and related OFCCP reporting.
Key Achievements
Manage RFP for RPO solution for the US / Americas recruiting and successfully (re)implement structure for 2016 hiring needs
Subject matter expert and functional lead on project to update and reconfigure ATS (Kenexa 2xB) to integrate with new HRIS system (SAP SuccessFactors)
Project lead for implementation of talent assessment solution for key business area in Software Development / Engineering and Sales talent
MOODY’S CORPORATION – HONG KONG
www.moodys.com
Dates:
January 2012 – September 2014
Position:
Vice President, Regional Head of Talent Acquisition - Asia-Pacific, Hong Kong
Responsibilities:
I was responsible for leading the Moody's Corporation talent acquisition function for Asia Pacific, including Australia, Singapore, Hong Kong, China (Beijing, Shanghai and Shenzhen), Japan, Korea, Thailand and India for a team of full lifecycle recruiters for junior and experienced hires. The Moody’s regional Talent Acquisition teams were tasked with all hiring across the entire organization in the Moody’s Investors, Moody’s Analytics and Moody’s Shared Services (Corporate / Back Office functions) businesses and included job families / categories such as; Credit Analysis & Research, Engineering & Technology, Sales & Marketing, Product Development and Corporate Services.
Key Achievements
Green fields role where I structured and staffed up the APAC Recruiting Team starting in January 2012 from the original two Recruiters that were part of the Generalist HR teams and had 9 direct reports by the time I transferred to the US
Lead the process and functional aspects of the Moody’s Global Recruitment Transformation project for APAC in 2012 - global systems and best practices were introduced and a new Applicant Tracking System was rolled out (IBM Kenexa 2xBrassRing on Cloud)
Implemented pilot program for Avature candidate relationship management database to trial for targeting passive candidates for potential global roll-out
Implemented Recruiting Process Outsource (RPO) solution for China (excluding Shenzhen) based recruiting needs to meet growth targets for 2014
MOODY’S CORPORATION - SINGAPORE
www.moodys.com
Dates:
August 2010 – December 2011
Position:
Human Resources Generalist / Business Partner, Singapore
Responsibilities:
I started work with Moody’s Singapore as a contract HR Consultant focussing on recruitment and HR Generalist duties and was then offered a permanent HR Generalist post in the Asia-Pacific HR team. In January 2011 the Asia-Pac HR team underwent a restructure and I was then supporting the Moody’s Analytics business in recruitment, employee engagement, employment relations, roll out of new employee benefits, immigration / visa queries, compensation benchmarking.
TURNERS AUCTIONS LIMITED
www.turners.co.nz
Dates:
January 2008 – July 2010
Position:
Human Resources Manager (National), Auckland, New Zealand
Responsibilities:
Overall HR responsibility for approx 320 staff in 10 national locations. The purpose of the HR Manager role was to provide HR direction and strategic support to the CEO and Board of Directors and professional coaching and advice to CEO, GM’s and Managers. Responsible for providing best practice HR expertise, guidance and practical support to divisions in all aspects of HR management.
Key Achievements
Introduction of new policies and procedures and updated processes and documentation to align with best practice and New Zealand ER legislation
Introduction of Employee Assistance Programme
Carried out national wage and salary benchmarking exercise and introduced Remuneration Policy guidelines
Carried out JRA ‘Best Workplaces’ Survey in 2009 and project managed subsequent roll-out of initiatives to address issues arising from this
Introduced standardised recruitment practices across common roles, including designing and launching the Turners Careers Page and recruitment management system
Headed project to roll-out new online payroll system with Employee Self Service function
Assisted in various change projects to achieve 9% headcount reduction in last twelve months and realign or restructure 6 business units
Scoped and project managed initiative to roll-out Customer Services training to all staff in response to customer survey / mystery shopper feedback
Strong focus on coaching Branch Managers and improving organisational capability
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