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Manager Human Resources

Jersey City, New Jersey, United States
March 13, 2018

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Confidential Resume - Sarah McKenzie, HRCI-SPHR, SHRM-SCP

Contact Details:

+1-347-***-**** /

LinkedIn Profile:


A global talent acquisition leader, I have extensive experience in medium / large multi-national organizations in the information technology, financial services and services industries. I have a track record building high-performing teams and as a strong relationship builder and stakeholder manager, I build credible and long lasting relationships with the businesses I support. My expertise is in designing pragmatic strategies to produce tangible hiring results, with a strategic and operational focus.

Overview of Employment History




Jul 2017

Alexander Mann Solutions

Global Head of Client Services (Talent Acquisition); Credit Suisse

Sep 2014


Jul 2017

Moody’s Corporation

Head of Talent Acquisition,

US / Americas

Jan 2012


Sep 2014

Moody’s Corporation, Hong Kong

Head of Talent Acquisition,


Aug 2010


Dec 2011

Moody’s Corporation, Singapore

HR Generalist / Business Partner

Jan 2008


Jul 2010

Turners Auctions Limited

HR Manager / Business Partner

Oct 2006


Dec 2007

ANZ National Bank

People Capital Business Partner

Apr 2005


Sept 2006

New Zealand Post

HR Generalist / Business Partner

Mar 2004


Apr 2005

New Zealand Post

Senior Recruitment Consultant

Jul 2003


Mar 2004

Auckland War Memorial Museum

Acting HR Manager / HR BP

Jul 2002


Jul 2003

Stratum Consulting Group / OPAL Consulting Group

Branch Manager – Auckland (Temp & Perm Services)


2005 – 2009

(grad Aug 2009)

Auckland University of Technology

Graduate Diploma In Business – GradDipBus

(with a Human Resources Minor)

Human Resource Management, Employment Relations, Intro to Commercial Law, Organisational Behaviour, Employment Law, Issues in HRM, International HRM, Issues in Organizational Behaviour, Strategic Management

Sep - Dec 2015

Pace University, Certificate in Professional Human Resources Management

January 2016

HR Certification Institute - Senior Professional in Human Resources (SPHR)

January 2016

Society for Human Resource Management - Senior Certified Professional




July 2017 - Present


Global Head of Client Services (Talent Acquisition) – Onsite at Credit Suisse


Global Head of Client Services / Talent Acquisition, leading the Global Recruiting team of 130+ talent acquisition professionals in a permanent RPO (Recruitment Process Outsourcing) solution for our client, Credit Suisse. I lead team members across Recruiting, Sourcing and Administration functions who assist Credit Suisse to recruit for Corporation Functions roles based the United States (New York and Raleigh), UK (London and Belfast), Poland (Warsaw and Wroclaw) and Manila.

Take overall responsibility for the account both strategically and operationally in order to execute the success of the solution

Lead and manage the strategic direction to be taken with the account

Own P&L for the account and forecast costs, budgets and staffing requirements

Actively manage and develop senior level client relationships

Hold sound knowledge of resourcing model options and operating model design

Formulate and monitor Service Level Agreements (SLA’s) with the client and review KPIs

Present management reports that contain financial and operational results

Understands AMS people are a key market differentiator and is genuinely committed to the development of direct reports and their team



September 2014 – July 2017


Vice President, Regional Head of Talent Acquisition – US / Americas


I was responsible for leading the Moody's Corporation talent acquisition function for the US and Americas for all hiring. My role involves developing strategies and leading initiatives to ensure the team assists Moody's and its subsidiaries to source and hire great talent in the US and Americas (primarily New York, San Francisco, Boston, Omaha) and Americas (Canada, Brazil, Mexico and Argentina). The Moody’s regional Talent Acquisition team was tasked with all lateral / experienced hiring across the entire organization in the Moody’s Investors, Moody’s Analytics and Moody’s Shared Services (Corporate / Back Office functions) businesses and included job families / categories such as; Credit Analysis & Research, Engineering & Technology, Sales & Marketing, Product Development and Corporate Services.

Lead, build and coach the team (team of approx. 25; combination of RPO and internal resources) to recruit for multiple locations across the United States and Americas and to continually improve skill sets and personal development.

Implement best practices to attract and recruit diverse talent including use of technology, social media, community outreach, military, educational, professional organizations, referral networks and outplacement agencies.

Create and drive a performance and metrics driven culture within the talent acquisition function that delivers high quality talent, insight and support for hiring decisions and sustainable and cost effective talent sourcing strategies that support the business.

Build relationships with leadership to ensure business alignment and create an environment of trust that allows for transparent and efficient processes, along with making presentations and maintaining rapport.

Create and drive the talent acquisition strategy for the organization to most effectively source and engage qualified candidates.

Establish recruiting requirements by studying organizational plans and strategic objectives; meeting with business and HR leaders to forecast needs; and understanding job descriptions and qualifications required of job candidates.

Educate and train managers in the talent acquisition methodology systems, social media venues and regulatory requirements

Collaborate with the HR community to ensure alignment with current business needs and capabilities.

Ensure compliance and reporting for all federal and state specific hiring practices.

Manage utilization of the Applicant Tracking System (IBM Kenexa 2xBrassRing on Cloud), recruitment activity metrics and related OFCCP reporting.

Key Achievements

Manage RFP for RPO solution for the US / Americas recruiting and successfully (re)implement structure for 2016 hiring needs

Subject matter expert and functional lead on project to update and reconfigure ATS (Kenexa 2xB) to integrate with new HRIS system (SAP SuccessFactors)

Project lead for implementation of talent assessment solution for key business area in Software Development / Engineering and Sales talent



January 2012 – September 2014


Vice President, Regional Head of Talent Acquisition - Asia-Pacific, Hong Kong


I was responsible for leading the Moody's Corporation talent acquisition function for Asia Pacific, including Australia, Singapore, Hong Kong, China (Beijing, Shanghai and Shenzhen), Japan, Korea, Thailand and India for a team of full lifecycle recruiters for junior and experienced hires. The Moody’s regional Talent Acquisition teams were tasked with all hiring across the entire organization in the Moody’s Investors, Moody’s Analytics and Moody’s Shared Services (Corporate / Back Office functions) businesses and included job families / categories such as; Credit Analysis & Research, Engineering & Technology, Sales & Marketing, Product Development and Corporate Services.

Key Achievements

Green fields role where I structured and staffed up the APAC Recruiting Team starting in January 2012 from the original two Recruiters that were part of the Generalist HR teams and had 9 direct reports by the time I transferred to the US

Lead the process and functional aspects of the Moody’s Global Recruitment Transformation project for APAC in 2012 - global systems and best practices were introduced and a new Applicant Tracking System was rolled out (IBM Kenexa 2xBrassRing on Cloud)

Implemented pilot program for Avature candidate relationship management database to trial for targeting passive candidates for potential global roll-out

Implemented Recruiting Process Outsource (RPO) solution for China (excluding Shenzhen) based recruiting needs to meet growth targets for 2014



August 2010 – December 2011


Human Resources Generalist / Business Partner, Singapore


I started work with Moody’s Singapore as a contract HR Consultant focussing on recruitment and HR Generalist duties and was then offered a permanent HR Generalist post in the Asia-Pacific HR team. In January 2011 the Asia-Pac HR team underwent a restructure and I was then supporting the Moody’s Analytics business in recruitment, employee engagement, employment relations, roll out of new employee benefits, immigration / visa queries, compensation benchmarking.



January 2008 – July 2010


Human Resources Manager (National), Auckland, New Zealand


Overall HR responsibility for approx 320 staff in 10 national locations. The purpose of the HR Manager role was to provide HR direction and strategic support to the CEO and Board of Directors and professional coaching and advice to CEO, GM’s and Managers. Responsible for providing best practice HR expertise, guidance and practical support to divisions in all aspects of HR management.

Key Achievements

Introduction of new policies and procedures and updated processes and documentation to align with best practice and New Zealand ER legislation

Introduction of Employee Assistance Programme

Carried out national wage and salary benchmarking exercise and introduced Remuneration Policy guidelines

Carried out JRA ‘Best Workplaces’ Survey in 2009 and project managed subsequent roll-out of initiatives to address issues arising from this

Introduced standardised recruitment practices across common roles, including designing and launching the Turners Careers Page and recruitment management system

Headed project to roll-out new online payroll system with Employee Self Service function

Assisted in various change projects to achieve 9% headcount reduction in last twelve months and realign or restructure 6 business units

Scoped and project managed initiative to roll-out Customer Services training to all staff in response to customer survey / mystery shopper feedback

Strong focus on coaching Branch Managers and improving organisational capability

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