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Professional Experience Manager

Buffalo, NY
March 13, 2018

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*** ****** ***, *******, ** *****



To utilize my fifteen years of excellent customer service experience to break into in the environmental science/clean energy field, an area which I am very passionate about. EXPERIENCE

Coral Springs Nursery, Coral Springs, FL

Nursery Associate, 2016-2017

§ After only a few weeks of employment here, I had a significant role in the company experiencing their highest sales in their history; customers quickly began calling/coming in and asking for me specifically

§ Consistently followed up with clients, providing exceptional customer service from the beginning to the end of a project, using my extensive knowledge of horticulture and landscaping

§ Delegated tasks to nursery attendants, directing them how to correctly identify, label, and price sod, plants, etc Med-Care Diabetic and Medical Supplies, Boca Raton, FL Enrollment Specialist, 2015-2016

§ Increased the number of patients using our services by enrolling an average of twelve per day

§ Within a couple months I had received the largest wage increase available at the time, based on my quarterly progress report

§ While being warm and personal over the phone, I had to very quickly and accurately input the patients’ contact info, medical insurance, doctor info, and disease specifics to our database to try and get the necessary medical supplies covered by insurance and sent to their residence

Watershed Treatment Centers, Boynton Beach, FL

Behavioral Health Technician, 2012-2013

§ Documented patient information using appropriate forms

§ Assisted in emergency situations

§ Recognized crisis situations and provided appropriate interventions

§ Ensured patients attended scheduled events

§ Facilitated groups

Marriott Oceana Palms


Marketplace Attendant, 2010-2011

Starbucks, Palm Beach Gardens, FL

Barista, 2009-2010

Syracuse Real Food Cooperative Market, Syracuse, NY Shift Manager, 2003-2006

§ Created an organic food stand on my college campus, selling the co-op’s food, almost doubling our customer base

§ Fostered business relationships with local farmers/vendors and sold our products at local farmers markets

§ Trained employees, delegated tasks

§ Opened/ closed registers when opening and closing the store

§ Received shipments, quality control, re-ordering, produce and grocery display setup Delaware North, Yosemite National Park, CA

Camp Helper, summer 2002


SUNY College of Environmental Science and Forestry, Syracuse, NY Bachelor of Science- Environmental Studies major with a concentration in Communication in Culture, 2006 (3.5 GPA four year average). AWARDS AND ACKNOWLEDGEMENTS

§ Courses included but not limited to: botany, dendrology, biology, zoology, geology, GIS, environmental interpretation, environmental discourse, environmental policy, communications in organizations, and of course, calculus, statistics, physics, chemistry and public speaking

§ Awarded the Robin Hood Oak Award for Leadership for starting a student run organization called Green Campus Initiative for which I held general interest meetings and maintained a listserv as enthusiasm among the student population grew. Through GCI I implemented the school's first composting program and also forged a relationship with the food co-op where I worked, provided our campus with healthy, organic, and often locally produced food options

§ Special projects and internships include coordinating curriculums for children's nature day camps, community garden involvement, leading educational nature hikes at local nature centers

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