Mahmoud Ali Ali Ellwzi
To obtain a position in a retable organization in the sales and customer service field as a sales supervisor, where I can Enthusiastically invest and develop a more than 9 year-combination of education, experience, ethics And professional skills at international organizations . Professional Field Experience and Overview
March 2014 – Dec2016
Boutique sales supervisor
Coach, train, counsel, recruit and discipline employees.
Organize sales staff schedules.
Evaluate on-the-job performance of sales team.
Assist sales staff in achieving sales targets.
Work on store displays.
Attend trade shows to identify new services and products.
Handle customer complaints, questions and issues.
Identify future and current trends that appeal to consumers.
Ensure merchandise ready to be displayed clean.
Ensure items are in stock and maintain inventory.
Keep up with fluctuating demand and supply.
Analyze financial and operating statements for profitability ratios.
Ensure promotions are in with company’s standards.
Utilize ICT for data analysis, to record sales figures and forward planning.
Preside over staff meetings.
Implement and monitor the application of cash collection procedures.
Cash checks, enter payments made by credit cards, check the correspondence of sums received with the orders and send all to the accounting department.
Manage the cash till; update the status in Excel and correct cash till errors.
Check payments in accordance with the defined procedure.
Daily control of the cash tills.
Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods
& Credit Note & Returns.
JW Marriott & Renaissance Cairo Hotels
www.Renaissance.com Cairo, Egypt
Jan 2011 – Feb 2014
Multi property Airport representative & Guest relation Responsibilities:-
Meet & Greet the guests.
Anticipate guests' service needs, asking questions of guests to better understand their needs, watching/listening to guest preferences, and acting on them whenever possible.
Helping the guests in the visa process.
Stamping there passport and avoid the crowd.
Escorting the guest to the luggage claim to collect their luggage.
Coordinate and assist transportation requirements of guest.
Book the hotel throw the airport desk.
Sonesta Hotel, Tower& Casino
www.sonestacairo.com Cairo, Egypt
Jan 2008– Dec 2010
Airport representative & Guest relation
Report any changes on arrival and departure flights to Transport desk, Front Office and Concierge desk
Inform Transport Desk, Concierge or Guest Relation Officers when VIP’s are on their way to the hotel
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Plan, co-ordinate and prepare all pre-Guest arrival documentation such as name boards, visas/documents, welcome packs, etc., to ensure that passengers are met and assisted in a timely and professional manner
Thank guests with genuine appreciation and provide a fond farewell.
Give complete cooperation to any client or colleague requiring assistance in a prompt, caring and helpful manner
Worked as a Front Office Cashier from March 2006 to Dec 2007 Education:-
Bachelor of Tourism and Hotels
Good knowledge of Office applications,
Arabic: Mother tongue
English: Fluent in Both reading & writing.
Date of birth: 06 – 01 –1986
Social status: Single
Military status: Exempted
Activities and Interests:-
Football, Computers, Traveling.
“References furnished upon request”