BRUNSWICK, OHIO 44212
Profile: Solid background in Customer Service, assisting customers with orders, with strong emphasis in specifications to meet their requirements. Consistently meeting the needs of customer’s expectations on a daily basis. Previous experience in handling customer specifications per their purchase order including Value-Added-Service. Skilled in developing and implementing standardized policies and procedures. To follow is a list of skills obtained through work experience and education.
Microsoft: Word, Excel, Access, and PowerPoint
Home Depot, Brunswick, Ohio
Cashier-Head Cashier 2012-Present
Supervise cashiers and assist them as needed such as cash increases, breaks, lunches, Manager Approvals, to assure good customer experience.
Assist customers at checkout and inquire that their visit was productive and they found the products they needed.
Front Office Assistant 2013-2017
Assigned at #1 Landscaping. Maintain Front Desk by answering phones and greeting customers.
Process Production Reports for tracking to assist in payroll and billing.
TruGreen, Brunswick, Ohio
AR Clerk/ Customer Service 2011-2012
Contact customers on a daily basis to inquire about receiving payment for services completed.
Assist with answering phones during high volume call time. Assist the Commercial Sales Manager in mailings.
World Almanac Education, Strongsville, Ohio
Quality Control/Customer Service 2005-2009
Verified and reviewed cataloging, shelf-ready processing, source codes, buyer/ payer information, and special instructions for 5,242 (43%) orders. Contacted customers as needed.
Overseen order processing stream on a daily basis, including printing ship collates and cancelation notices. Streamed VAS (value-added –service) orders daily.
Assisted Customer Service Representatives with phone coverage when there was high-volume calling, short staffed, and lunch breaks. Responsible for answering customer emails for U.S. and Canada.
North American Menopause Society, Mayfield Hts, Ohio
Information Services Coordinator 2001-2004
Corresponding with members and prospect via phone, emails, and letters.
Prepared monthly reports and responsible for front desk when Office Coordinator was unavailable.
Century Oak Care Center, Middleburg Hts., Ohio
Bookkeeping Assistant 2000-2001
Processed payroll, employee schedules, benefits, print payroll checks for 240 employees.
Maintained accounts payable, inputting invoices. Printed reports weekly and monthly.
Education: Associates Degree in Administrative Assistant/Microcomputers, Bryant & Stratton, Parma, Ohio 2000
Bachelor’s Degree in Business Management. University of Phoenix, Independence, Ohio 2004