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Training & Learning Specialist

Mississauga, Ontario, Canada
March 13, 2018

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Dear Hiring Manager,

This letter is to express my keen interest in applying for a suitable position in your organization.

Highly knowledgeable and skilled Learning and Development Specialist having more than eight years of experience in designing educational programs, course oversight and performance assessment. My goals and priorities are to provide leadership, mentoring and managing resources to ensure attainment of objectives.

Lastly worked with NetSoft IT Academy as a Senior Training Coordinator where my forte lies in Training and Project Management. My background helps in delivery and development of e-trainings, manuals, interactive training programs. The on-job experience has provided me well rounded skills including analytical, developing learning materials and curriculum while managing multiple projects and programs simultaneously.

Few of my work highlights are included:

Plans, designs, develops, and maintains training program

Conducts needs assessments to identify training needs and recommend solutions.

Works with subject matter experts to develop appropriate learning solutions (classroom, e-learning, etc.).

Recommend learning options that promote the best use of time and resources.

Creates lessons, storyboards, materials and handouts, for interactive learning activities

Creates and implements training project plans

Coordinates and Delivers Training

Primary contact for training and development requests and inquiries

Responds to customer inquiries in a timely manner and directs people to the correct resources.

Clarifies and communicates training requirements by role

Collaborates with various departments to plan, schedule and communicate learning opportunities.

Plans, schedules, coordinates, manages the registration process

Facilitates, tracks and evaluates the training effectiveness.

Quality Standards and Practices

Regularly reviews and maintains, training content to stay up to date.

Tracks and reports on training goals and effectiveness.

Recommends the appropriate level of evaluation and strategies to gather feedback.

Complete the necessary administrative requirements in the learning management system

Maintain up to date training records.

Demonstrates effective administration and organization skills

Independently follows through on initiatives/work projects.

Minimal supervision required to complete work.

Able to problem solve and resolve issues in a timely manner.

Participate in new project or training plan implementation.

Builds collaborative relationships with various stakeholders.

Strong written and verbal communication skills.

Good experience working on a learning management system

Strong customer service orientation, time management, organizational skills, and communication skills

With my proven record of handling numerous projects, I am positioned to exceed your expectations for this role.

If you have any questions, please feel free to contact me. Thanks for your time and consideration.


Ruchika Balchandani

Phone: +1(647)***-****


Skype: ruchika.balchandani


883 Boyer Boulevard, Mississauga, Ontario, L5V 1Y1, Canada

E-Mail: Skype Id: ruchika.balchandani

Phone: +1(647)***-**** LinkedIn:

Training & Development Time and Team Management CRM Performance Management Continuous Learning

Seeking a challenging assignment that focuses on my Training & development skills for designing and conducting educational programs, assessing performance goals / gaps, redesign curriculums or policies, maintain educational records as per MAESD. A dynamic leader, top-notch communicator and a good decision maker assessing and analyzing the training needs, monitoring and reviewing the progress, collaborating training manuals and handbooks apart from ensuring quality standards, handling complaints, grievances and appeals and performing other duties as required.


Insightful experience of more than eight years in Training & Performance Management, Customer Management, Performance Evaluation, Regular updating and re-designing handbooks.

Worked an average of 55 hours a week to complete the training strategy including educating & communicating.

Spearheaded a team of 15 employees allowing company-wide training within 6 months instead of 12 months

Improved the efficiency level by 15% after developing and briefing numerous eLearning courses, videos and online content.

Proficiency in conducting training needs identification, co-creating initiatives on variety of topics

Ability to read and interpret complex regulatory documents and evaluate their impact on policy and procedures.

Exceptional communication skills, with ability to manage client, take ownership in planning and delivering results.

Conversant with the computer-based technologies viz., CRM / Microsoft Office / Camtasia / PROFF / Operating Systems & Internet / MS Suite (Word, Excel, PowerPoint, Outlook) / ACT


Achieve Employee of the Month Award @ NetSoft IT Academy (Feb 2015, Sep 2015 & Aug 2016)

Achieve Employee of the Year Award @ NetSoft IT Academy (Apr 2016)

Assist in designing training programs and professional development courses for staffs, trainers and trainees.

Ability to listen to students and to understand and respond to their requests

Redevelop and collaborate the details for training manuals, course and handbooks

Responsible for developing and maintaining programs designed to enhance student’s life

Develop and implement many new systems which improved service and efficiency

Monitor, coach and provide a knowledge transfer to 8 - 10 new employees

Coordinate activities related to admission, examinations, registration and graduation as per Ministry rules.

Ability to assess complex processes, solve problems and multi-task in conjunction with various departments

Efficiently built evaluation process into trainings solutions to ensure quality and continuous improvement

Verifies that student files are complete and ensures necessary linkage with admission process.

Creates various creative Module Delivery Guides, Storyboards, videos, and product trainings.

Knowledge of student affairs functions, graduate admissions and student funding like Second Career.

Participates in the admissions and registration process.

Analyze training needs to develop new training programs or modify and improve existing programs


Training & Development

Curriculum Design

Record Management

Customer Relationship Management (CRM)


Continuous Learning

Performance Evaluation

Redesign Manual and Handbooks

Tolerance of Stress

Task Prioritization

Flexibility & Adaptability

Critical Thinking

Decision Making

Attention to Detail

Deadline Oriented

Time Management

Team Management


Proficient in English


MBA: Marketing & Finance from Rourkela Institute of Management Studies, Rourkela – India (2008) Commerce from Municipal College Rourkela, India (2005)


Senior Training Coordinator NetSoft IT Academy – Mississauga, Ontario, Canada

September 16, 2014 – May 31, 2017

Spearhead in activities such as curriculum development, compiling information on courses, schedules and requirements for admission and graduation as per MAESD

Prepares course information packages, student access information, course outlines, examination packages, course evaluations, program schedules and program calendars.

Coordinates appointments of instructors, checking availability and offering appointments

Ensure contracts are signed by students and instructors and filed prior to the course start date

Prepare, examine and verifies admissions and registration files related to courses and programs

Complete and approves the forms for program changes.

Collaborate on manuals, course books, handbooks and presentations to provide uninterrupted trainings

Order and distributes training books, exam vouchers, and other education materials

Compiles information, verifies and updates schedules and entries on website

Create and update legal documents such as Contracts and KPIs.

Maintain individual file for each course, calendar year, programs, students, instructors and graduates.

Develop reports that includes counseling, evaluations, logistics and personnel

Deliver training initiatives for quality service, coaching, and remarkable performance

Verifies and compiles grades. Update it on PROFF as and when required.

Prepare and attend evaluation and performance meetings.

Conduct trainings, provide guidance and recommend corrective actions

Organize group meetings, staff meetings and departmental head meets.

Advises students and resolves problems in relation to their files.

Plan, organize, direct, control and evaluate academic and related activities

Perform tasks like documents filing, record-keeping and customer verification on software like CRM, ACT.

Follow up for payment, refunds, and tracked collections status

Maintain and update examinations, lab procedures, complaint procedures

Verifies, creates and corrects transcripts, evaluation reports.

Maintain Testing Center for Prometric and Pearson Vue

Design and extend training programs based on the needs of the organization and the individual

Participate in the students and staff settlements, disputes and co-ordinated for termination of their process

Involve in recruitment of staff, resources, instructors and other consultants

Perform quality check of the resources’ deliverables for the work assigned

Collects & verifies the completeness for grades, class lists, course evaluation results, instructor contract details

Senior Project Coordinator Mayflower Language Services Private Limited – Bangalore, Karnataka, India

April 12, 2010 – June 12, 2014

Distributes application forms and provides information on procedures and deadlines.

Demonstrated organizational skills and attention to detail.

Advises, and collaborates with administrators & counselors regarding learner’s needs.

Ability to work autonomously and as part of a team.

Provides support and back-up, illnesses and vacation to respond to incoming prospect and student inquiries

Review the course material (consistent formatting, accuracy of dates, and general grammar and spelling)

Prepares a variety of formatted documents, including meeting, materials, correspondence, letters, and reports.

Observes, screens, identifies, and monitors a variety of learning/academic challenges.

Ensured the highest level of performance in terms of efficiency, quality & client satisfaction

Articulate in prioritization of tasks whilst handling multiple projects simultaneously

Ability to demonstrate a high level of professionalism and discretion at all times.

Assistant Manager, Marketing/Sales Executive Sarvesh Refractories Private Limited, Rourkela, Orissa, India

February 19, 2008 – February 26, 2010

Maintain office efficiency by planning and implementing office systems

Organize departmental meets to discuss the objectives set by management

Responsible for inquiries and reviewed the performance of subordinates

Coaches, nurtures, and assesses work performance and provides constructive feedback & recognition

Demonstrates ability to work in a word-processing, spreadsheets, databases, presentation software and email.

Fantastic communication, using effective, concise language to express knowledge and ideas

Generate consolidated report including milestones, summary issues, risks, benefits and costs incurred

Demonstrated ability to remain flexible in demanding work situations and to adapt to a changing environment.

Ability to work with extremely confidential and sensitive information and understand privacy issues

Contact this candidate