Customer Service Medical

Corina Holguin

**** *. ******** **. 559-***-****

Tulare, CA 93274 ***************@*****.***

OBJECTIVE

Seeking a position as an Administrative Assistant in an environment where I can further improve my skills for the betterment of the company

SKILLS

Medical Terminology Insurance Billing HIPAA Certified

ICD-9/ICD-10 Scheduling EHR

Customer Service Patient Charting Medical Ethics

Office Procedures Typing (35wpm) First Aid Certified

Filing Alpha/Numeric Microsoft Word Microsoft Excel

Telephone Etiquette 10 Key

EDUCATION

Milan Institute, Visalia, CA 03/2017-12/2017

Administrative Medical Assistant

Course Summary: Process patient charts, medical histories, patient consent forms and various medical records, medical laws and ethics, processing Universal, Worker’s Comp., Medicare, Disability claim forms, HMO and PPO plans, billing and professional development

EMPLOYMENT HISTORY

Dr. Mohsen Thomas, M.D. 11/2017-12/2017

Extern

Answer multi-line phone system, directed calls and took messages

Greeted patients at the front desk

File confidential documents

Operated fax/copy machine

Confirmed appointments

Pulled and prepared files for appointments

Took patient vitals

Prepared patient rooms

Checked in and room patients

Valley Oak Golf Course, Visalia, CA 05/2013-07/2016

Cashier

Greeted customers and provided excellent customer service

Took customer orders and prepare food/drinks

Performed opening and closing procedures. Prep for the next business day

Performed cash management of daily transactions

Buckman-Mitchell, Inc. 09/1999-06/2010

Senior Bond Specialist/Account Coordinator II, for Surety Bonds

Assisted in daily servicing of accounts

Served as direct customer contact for issuance of new and renewal of bonds

Sought appropriate markets for bonds and orders or issues bonds

Processed billings

Responded to correspondence, telephone and in-person inquiries from insureds regarding coverage, policy changes, premium payments and related matters

Prepared applications and submitted for approval

Obtained required financial and underwriting information for new and renewal bonds

Responded to company questions

Received and reviewed bonds for accuracy

Directly responsible for the administration of pre-licensing, licensing and continuing education for the entire office

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