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Project Manager Data

Douglasville, GA
March 13, 2018

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Ricky L. Nelson

Phone: 404-***-**** Email:

Address: **** *** ***** ***, ************ GA 30135

Summary of Qualifications

Highly qualified and seasoned IT Manager with a M.B.A. That has extensive telecommunication, cable and wireless development experience that excels at developing successful implementation strategies and managing projects to completion. A visionary leader and creative problem solver with notable success directing a broad range of IT initiatives. While participating in planning and implementation of integrated solutions while exceeding targeted business objectives.

Project -Life Cycle

Project Management

Process Improvement

Business Development

Client Relations Management

Data Center Builds

Active Security Clearance

Establish Process for DR

Oracle, Qracle E-business

Share Point, SQL, ERP

Hardware/Software Maintenance

Quality Assurance /Testing

Systems Conversions

Procurement of Equipment

Cloud Migration

Account Management

Team Leadership

Strategic Planning

Change Management

Budget Planning/Analysis

Billing Systems Knowledge

Vendor Management

WAN Upgrade

Technical Proficiency

Oracle / PMBOK / Pert / RUP / Waterfall/ SDLC /UML/ Cloud Process / Cloud Migration

Customer Service / Quality Assurance / DB2 / Query /VOIP/Pricing Plans /SQL

Cellular / Land-line Service / Cable /Broadband / Portal Intranet/Taxes/ Wireless/Agile

Usage Knowledge / Error Corrections / Tables / Equal Access/ Kennan/ Server Hardening/Scrum

Testing / Writing Test Plans / Conversion Projects, Data Center Builds, Billing Systems, Management and Supervisor of resources, Project Life Cycle, Integration, Bill Review Process, ServiceNow,

ICMS, ICOM, Infinys, Samson, CBSS, Amdocs, Legacy Systems, CABS, Share Point, Clarity, Network, Cabling, Netbackup, Systems Upgrade, Documentation, Diagrams, PowerPoint, Excel, Word, Project Plan, Project Schedule, Quality Assurance, Visio, Recovery Point, Oracle PeopleSoft, Oracle Financial, ITIL Process & Procedures, VMAX, Isilon, Data Domain, Cisco, Issue Resolution, Conference Room Pilots, Disaster Recovery, Switches, Cabling, Process Documentation, Connectivity, MDS, 5596, 3000, Unix, NetApp, Vendor Management, Servers upgrades, Cabling, Linux, Windows, DBA, Process & Procedures Standards, Daily Status, Training Environments, Cross Training

Professional Profile

Senior Project Manager October 2017 – Current

Charter Communications (AccelaVue)

Overall Goal: Project Manager on the Billing Standardization Team. The Team goal was to standardize information between the 3 different billing areas Charter, ICOMS and Brighthouse.

Establish the basic for the projects: resources list project plan, timeline, testing, and weekly meetings

Develop communications plan for management and update weekly slide presentations on status

Maintain issue and risk log, milestones updates and escalation of critical impacting items

Ensure BRD document, BRF placeholder and SharePoint link were all included in status report

Weekly meetings and call were all documented and add to project folder for team.

Provided detail information for 3rd party vendor (NetCracker) for SOW & LOE for project work

Senior Project Manager May 2017 – September 2017

Alabama Law Enforcement Agency (GDH Consulting)

Overall Goal- Manage the project upgrade from current state 1MG to a new 10MG circuits. Establish process and procedures for activities; manage the coordination between AT&T, CenutryLink and 307 sites. Manage the process and procedures for Cisco; including coordination of site visit, equipment upgrades, testing and completion of each site.

Establish process and procedure for what equipment is currently at each site

Develop log sheet for each site visit and documentation of equipment at site

Establish with AT&T & CenturyLink where the actual circuit is located each site

Coordinated site visit with AT&T & CenturyLink on what work will be required to achieve site upgrade

Manage the weekly meeting between ALEA and the vendors for the work at the site

Manage the communications between AT&T, CenturyLink, and Cisco on site status and work pending upgrade of equipment and completion

Senior Project Manager- August 2016 - April 2017

Fiserv (Veredus)

Overall Goal: Manage the projects to closure and meet the guidelines and deadline of each project. Manage the resources and documentation for all projects. Complete projects on time and budget with high quality standards.

Worked with resources to build all the projects documents for the projects

Provide weekly dashboards to the project team and management team

Conduct weekly meeting with staff and special resources to resolve issues and risk

Provide directions and leadership for team members and staff to complete task

Work with off shore resources to conduct queries and information gathering sessions

Worked all upgrades of software and servers to be schedules for weekend work

Delivered support of all Clarity and Service Now tickets from Critical to Low to closure

Insured Cloud capabilities for Data and System applications for end users

Data Center Operations Manager -September 2015 - June 2016

MetroStar Systems

Overall Goal: Manage the day to day operations for the LOGCOM Data Center in Albany, Georgia. Manage the staff of Windows, Linux, DBA’s and Storage resources. Move several new systems to the Data center and coordinate all activities for coverage and maintenance.

Manage the staff of 15 resources, Linux Team, Windows team, DBA’s Team and Storage teams

Worked with customers to address issues in Risk and CABS Meeting for upgrades

Provide daily status to management on all activities performed by staff on daily bases

Started Monthly checks for Password and User ID’s that expired each month- reset if they were too expire on the first of the monthly

Worked all upgrades of software and servers to be schedules and completed on time

Delivered support of all remedy tickets from Critical to Low (daily action items)

Help design some cable reworking for new equipment and removal of old equipment

Scheduling of resources for 12 hours’ coverage and weekend work for 365 24/7

Senior Project Manager- January 2015 - August 2015

Jasper Wireless

Overall Goal: To build two data centers in China and control audits for 13 data centers site. Provide support for staff in China with issue resolution and mitigation. The closing of all audits items from the auditors for 13 sits. Improve the bandwidth of 9 data centers.

Managed the build of two new Data Center in China

Develop the Operational Check list for both Center in preparation for the launch

Closed all impacting items for the launch of both Data Center

Built checklist for no impacting items and closed all items within two weeks after the launch

Built a new improve process for the data center URL for all 9 data centers

Close all actions items for AT&T auditors for 6 data centers within North America

Manage daily status call for Data Centers for all action items and mitigation

Decommission and removed old severs and replaced them with new VM

Establish process and Procedures standards for all new built data centers; including DR

Help with the cabling and naming of new servers for data center going forward

Data Center Operations Manager: September 2010 – December 2014

Teksystems – (QBE) Contractor, Atlanta Georgia: S1

Overall Goal:

Maintain and delivered all actions items and issue resolution for the Atlanta Data Center. The duties included equipment upgrades, resolution of items for both trouble shooting and slow time response. Coordinated all changes and upgrades to the systems and equipment with document tickets for tracking of work activity. Provided weekly status on Data Center Operations to upper Issue Resolution Technicians and Logistic resource. Help provide 24/7 coverage of the live data center.

Data Center Operations Manager:

Manage the Data Center operations ensuring maximum availability for all critical infrastructure

Manage the process for connection to the Cloud- determine the cost effectiveness - feasible study for moving to the Cloud

Establish the Cloud connections and migrated the high tickets value items to private section in the Cloud. (QBE - airplanes, boats, RV’s and specialized items - antique cars, paintings and Jewelry)

Establish month monitoring of access to the Cloud for end users accessing the site

Provide PCI compliance for all hardware, software and integration of equipment in the Data Center

Establish process and procedures for Disaster Recovery, Disaster Playbook, Disaster Testing and Development. Also worked on end to end testing for the DR systems

Maintain real time data center space for planning to include rack elevations, dashboard reporting and vendor interface and change control processes

Upgrades both software and hardware were established to meet the guidelines for PCI standards

Installation of VMAX, Cisco equipment, Chassis, Blades, Tape Library, Isilon, Vplex and Data Domain

Manage Data Center Operations team, daily task, coordinated changes and created team improvement initiatives (Using ITIL process and procedures)

Project Manager- Frontier

TekSystems – January 2010 – August 2010

Overall Goal – Manage the systems change for both LSR and ASR for local and access conversion.

Manage a team of 9 employees to convert the task from old codes to new codes for both LSR and ASR

Manage weekly staff meeting for issues and action items

Manage the testing of the data with 4 different employees from the testing team

Provided weekly updates for management for staff meeting every Monday

Consolidated team’s functions for cross training and improvement of the process

Project Manager

T-Mobile, Atlanta, Georgia; April 2006 – January 2010

Overall Goal: To help decrease the number of defects for all projects being deployed for each release. The new standard reduced the number of defects from over 100 to less than 20. Projects were managed with System development life cycle.

Manage projects daily to include managing the key driver components of resources, time, budget, materials, and personnel. Project numbers per quarter were between 5 (least) and 12 (most)

All projects were managed to successful completion; including budgets being met and issue resolution

Manage calls to identify any issues, and drive to seek resolution.

Review sessions with the Project team to ensure the initiative is successful from inception to deployment

Focal point for escalation to upper management for resolutions and approval

Developed Share point for upper management including all VP’s and President of Company

Tested and provided Share point to Directors and All Project Management teams

Pricing Plan Consolidation for Amdocs and Convergys Billing systems

Projects types: Hardware, Software, Security, System upgrade, External vendors, Billing

Education & Training

Master of Business Administration, December 2007

University of Phoenix

Bachelor of Arts in Business Administration and Accounting,

Stillman College, Tuscaloosa, Alabama

GPA - 3.65 overall; 3.85/4.0 in business courses

Honors: National Dean’s List, National Honor Society, Who’s Who in America

Clarity Training -2009

Crucial Conversations – 2009

ITIL Certification -2015

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