Tel : 315-***-****
e-mail : firstname.lastname@example.org
**** ********** ** ***** *** Brewerton 13029
Onondaga Community College Current GPA 3.2
A.A.S Criminal Justice
2007 to 2011
Nottingham High School
Basic and regent courses GPA 3.0
September 2017- Febuary 2018
5015 Campuswood Drive, East Syracuse, NY
Job Title: Customer Service Rep:
Duties: Assist members and providers with their claims. Assist members with their benefits. Reset
passwords for their account access on website. Research benefits for member.
CPS/ Carrier Corporation May 2017- July 2017
6304 Carrier Pkwy, East Syracuse, NY 13057
Job Title: Commercial Customer Service Representative
Duties: Input customer orders; assist customers in making product selections by asking questions and
actively listening to identify customer needs. Research and source products for customers.
Account Management. Backlog maintenance. Addressing customer inquiries as needed.
Placing outbound calls and answering voice mails and emails about inquires.
Dumac Business Systems
19 Corporate Circle, East Syracuse, NY 13211 January 2016-March 2017
Job Title: Help Desk Analyst
Duties: Diagnose and resolve POS hardware and software problems via telephone and remote
connection. Provide troubleshooting POS system hardware and network connectivity.
Respond and resolve support calls from customers across the US in a timely manner.
Connect with customer sites using dial up or high speed connectivity tools and resolve issues remotely.
Follow up on open tickets and ongoing issues in the call queue.
Provide status of current open or recently closed calls.
Duplicate store issues on internal support systems for testing purposes.
Meet assigned targets for daily/weekly call resolutions.
Hibrid Staffing/ Wipro/Medtronics September 2015 – January 2016
120 Madison St, Syracuse, NY 13202
Job Title: Customer Service Tech Analyst
Duties: Overall responsibility for achieving Client service level expectations and maintaining high quality
delivery. Responsible for continuous improvement initiatives and enhancing process efficiencies.
Technical Troubleshooting of mobile phones, apps, home technology devices, home Wi- fi connection to
devices, home Wi- fi connection to devices, BT troubleshooting, personal technology device usage support
Trugreen March 2015-September 2015
6700 Commerce Blvd, Syracuse, NY 13211
Job title: Customer Service Representative
Duties: Answers inbound customer service calls with a warm and courteous greeting. Resolves customer
concerns to determine root cause of the concern.Uses save training and current save offers to retain cust
omers at every opportunity. Achieves quality standards as outlined in the Quality Assessment form.
Sutherland Global Services
December 2012- March 2015
441 South Salina Street, Syracuse, NY 13202
Job Title: Consultant- Microsoft Store Chat, Intuit, Inbound Sales-AT&T DSL Migration and AT&T Uverse
Duties: Intuit- Provided quality service to customers. Assisted customers with software issues and
increasing the customer's overall experience. AT&T DSL Migration- Help customers Migrate over to our
fiber optics program which is T.V, Phone, and Internet after experiencing DSL internet connectivity issues.
AT&T Uverse Blue- Provide excellent customer service by going through any issue like billing, tech issue,
and etc. After resolving issue upsell customer to a better package for their needs. Microsoft Store Chat-
Chat with customers while assisting them with Microsoft products like Windows,Office and etc.
Khalilah Holiday Shadiyah Muhammad Tasha Stout
Sutherland Global Services XPO logistics Verizon Wireless
Account Manager Administrative Assistant Customer Service Rep
Skills: Mastery of Microsoft Office programs (Word, Excel, PowerPoint)/ Ability to work with multiple operating systems, including Windows, Mac OSX and Linux/ communicative skills/ auditory and visual skills/ ability to bend, stoop, sit, stand, reach, and lift items weighing 50 pounds or less.