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Customer Service Representative

Cicero, NY
March 13, 2018

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LaQuisha Hardy


Tel : 315-***-****

e-mail :


**** ********** ** ***** *** Brewerton 13029


**** ** ****

Onondaga Community College Current GPA 3.2

A.A.S Criminal Justice

2007 to 2011

Nottingham High School

Basic and regent courses GPA 3.0

Work Experience


September 2017- Febuary 2018

5015 Campuswood Drive, East Syracuse, NY

Job Title: Customer Service Rep:

Duties: Assist members and providers with their claims. Assist members with their benefits. Reset

passwords for their account access on website. Research benefits for member.

CPS/ Carrier Corporation May 2017- July 2017

6304 Carrier Pkwy, East Syracuse, NY 13057

Job Title: Commercial Customer Service Representative

Duties: Input customer orders; assist customers in making product selections by asking questions and

actively listening to identify customer needs. Research and source products for customers.

Account Management. Backlog maintenance. Addressing customer inquiries as needed.

Placing outbound calls and answering voice mails and emails about inquires.

Dumac Business Systems

19 Corporate Circle, East Syracuse, NY 13211 January 2016-March 2017

Job Title: Help Desk Analyst

Duties: Diagnose and resolve POS hardware and software problems via telephone and remote

connection. Provide troubleshooting POS system hardware and network connectivity.

Respond and resolve support calls from customers across the US in a timely manner.

Connect with customer sites using dial up or high speed connectivity tools and resolve issues remotely.

Follow up on open tickets and ongoing issues in the call queue.

Provide status of current open or recently closed calls.

Duplicate store issues on internal support systems for testing purposes.

Meet assigned targets for daily/weekly call resolutions.

Hibrid Staffing/ Wipro/Medtronics September 2015 – January 2016

120 Madison St, Syracuse, NY 13202

Job Title: Customer Service Tech Analyst

Duties: Overall responsibility for achieving Client service level expectations and maintaining high quality

delivery. Responsible for continuous improvement initiatives and enhancing process efficiencies.

Technical Troubleshooting of mobile phones, apps, home technology devices, home Wi- fi connection to

devices, home Wi- fi connection to devices, BT troubleshooting, personal technology device usage support


Trugreen March 2015-September 2015

6700 Commerce Blvd, Syracuse, NY 13211

Job title: Customer Service Representative

Duties: Answers inbound customer service calls with a warm and courteous greeting. Resolves customer

concerns to determine root cause of the concern.Uses save training and current save offers to retain cust

omers at every opportunity. Achieves quality standards as outlined in the Quality Assessment form.

Sutherland Global Services

December 2012- March 2015

441 South Salina Street, Syracuse, NY 13202

Job Title: Consultant- Microsoft Store Chat, Intuit, Inbound Sales-AT&T DSL Migration and AT&T Uverse


Duties: Intuit- Provided quality service to customers. Assisted customers with software issues and

increasing the customer's overall experience. AT&T DSL Migration- Help customers Migrate over to our

fiber optics program which is T.V, Phone, and Internet after experiencing DSL internet connectivity issues.

AT&T Uverse Blue- Provide excellent customer service by going through any issue like billing, tech issue,

and etc. After resolving issue upsell customer to a better package for their needs. Microsoft Store Chat-

Chat with customers while assisting them with Microsoft products like Windows,Office and etc.


Khalilah Holiday Shadiyah Muhammad Tasha Stout

281-***-**** 315-***-**** 315-***-****

Sutherland Global Services XPO logistics Verizon Wireless

Account Manager Administrative Assistant Customer Service Rep

Skills: Mastery of Microsoft Office programs (Word, Excel, PowerPoint)/ Ability to work with multiple operating systems, including Windows, Mac OSX and Linux/ communicative skills/ auditory and visual skills/ ability to bend, stoop, sit, stand, reach, and lift items weighing 50 pounds or less.

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