Manager Customer Service

Carlton B. Tyler

**** **** ***** ****** *** * *Richmond, VA 23220* 208-***-***** **.******@****.***

Education Bachelor of Science Degree: University of Wisconsin Oshkosh, Oshkosh, WI Major: Human Services Leadership 2.996

Associates Degree: The College of Southern Idaho Twin Falls, ID Major: Human Services GPA 3.25

Professional Profile

Interned with the Chesterfield Adolescent Reporting Program

Interned with the Fifth Judicial Court of Idaho Status Offender Services

Taught Anger Management

Supervised rope course for At Risk Youths

Administered drug tests for felons, health departments and schools

Skills and Abilities

Human Relations and Communications

Self-directed individual that thrives at customer service tasks. During my employ with SkyWest Airline, I showed the initiative in helping passengers that were not able to take their flight out because of bad weather by rebooking them on the next available flight, registering them with a hotel and giving them discount vouchers for their next flight on Sky West Airlines.

Work well with others in a group setting. From working in the service deli, we needed to work together in order to prepare food items correctly and in a timely manner it was imperative to listen, follow directions and use team work in order to accomplish a shared goal.

Able to communicate directions and lead in a variety of projects. As a manager found that it is important to speak with employees in a manner that they will understand and in a way that get them to act without me having to tell them, especially with inspections.

Able to mediate between teenagers and parents. By asking each person to put themselves in the others position, if they understood what was being said and if they hard heard what the other is saying I was able to defuse heated conversations.

Possess and use active listening skills. I have learned that b using these tools, people know that I am listening to them intently and summarize statements which help them feel worthwhile.

Student Involvement and Organization Development

Was an active member of the Human Services Club at the College of Southern Idaho

Was a member of the Black Students Association at the College of Southern Idaho

Supervised the Truancy court in Twin Falls Idaho.

I am a certified WRAP Around Specialist from the Twin Falls Health and Welfare Department.

Personnel Management

I am responsible for supervising 7 employees in their daily duties.

Track and maintain records of each employees cash shortages and overages

Give evaluations of employees performance

Write schedules accordingly.

Invoicing

Dailey Audits

Ordering

Professional Experience

Kroger, MIdlothian VA October 2012 to present

Employed as Produce Assistant Manager

E&C Enterprises Shell Division, Chesterfield VA September 2011 to 2013

Employed as Store Manager

Independent Meats/Falls Brand, Twin Falls ID February 2011 to August 2011

Employed as a currier

Twin Stop Chevron, Twin Falls ID September 2010 to August 2011

Employed as cashier/clerk

Wienhoff Drug Testing, Twin Falls ID August 2010 to February 2011

Employed as a Tester

Fred Meyer, Twin Falls ID June 2009 to August 2010

Employed as a Service Deli Clerk

Smiths, Twin Falls ID June 2005 to June 2009

Employed as a Service Deli Clerk

SkyWest Airlines, Twin Falls ID September 2004 to September 2009

Employed as an Agent and Baggage Handler

Albertsons, Caldwell, Boise, Twin Falls ID August 1993 to September 2004

Employed as Service Deli Clerk, Assistant Manager

and Manager

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