Orlando, FL ***24
Computer-literate performer with extensive software proficiency, covering wide variety of applications.
Exceptional listener and communicator who effectively conveys information, verbally and in writing.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Proven relationship-builder with unsurpassed interpersonal skills.
Always performed outstanding customer service on a daily bases which lead me to develop exceptional customer rapport.
Exemplary phone etiquette with the ability to multi task and work on several projects at the same time
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Call Star Team Leader Dispatcher
November 2015- present
Dunkin Donuts Shift Leader
August 2014- November 2016
Westgate Elementary Receptionist Assistant Volunteer
August 2013- June 2015
ST PETERSBURG HIGH SCHOOL GRADUTED DATE 2015
AWARDS / HONOR ROLL
Valencia College 2018-Current
5+ years of customer service experience analyzing and solving customer problems
Experience with Microsoft Office - Microsoft PowerPoint (editing presentations) and Microsoft Excel (filtering, sorting, and saving data in a spreadsheet)
Microsoft SharePoint experience (editing and saving)