Tia Brown

***** **** *** *****

Orlando, FL ***24

727-***-****

ac4sp4@r.postjobfree.com

Skills Summary

Computer-literate performer with extensive software proficiency, covering wide variety of applications.

Exceptional listener and communicator who effectively conveys information, verbally and in writing.

Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Proven relationship-builder with unsurpassed interpersonal skills.

Always performed outstanding customer service on a daily bases which lead me to develop exceptional customer rapport.

Exemplary phone etiquette with the ability to multi task and work on several projects at the same time

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Resourceful team player who excels at building trusting relationships with customers and colleagues.

Employment History

Call Star Team Leader Dispatcher

November 2015- present

Dunkin Donuts Shift Leader

August 2014- November 2016

Westgate Elementary Receptionist Assistant Volunteer

August 2013- June 2015

Education

ST PETERSBURG HIGH SCHOOL GRADUTED DATE 2015

AWARDS / HONOR ROLL

Valencia College 2018-Current

Other Experience

5+ years of customer service experience analyzing and solving customer problems

Experience with Microsoft Office - Microsoft PowerPoint (editing presentations) and Microsoft Excel (filtering, sorting, and saving data in a spreadsheet)

Microsoft SharePoint experience (editing and saving)

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