Social Media Customer Service

Kaustubh Pokhriyal

**** **** ****** **, ******* AB, Canada T1Y3K9 Phone: 780-***-****

Email: ***********@*****.***

HR/Recruiting Officer

Summary

CHRP IN Progress

Experienced Recruiter and HR professional offering 5 years of core recruiting experience in Oil& Gas, Construction, retail and hospitality industries, distinguished by commended performance and proven results.

Extensive background HR Generalist affairs including experience in recruiting, conflict management, legislation investigation, Health & Safety training, employment standards, salary surveys, diversity management, team building and legal compliance.

Demonstrated success and Core industry expertise in “trades recruiting” for Oil & Gas and construction sector.

High Volume Recruiter with 5 years of experience in Sales Customer service and relationship management.

Outstanding performance in retail and telephone sales

Team player & customer focused

HR Skills

Employment law

Craft Recruiting

Recruitment & Retention

Orientation & On boarding

Health & safety

Sourcing

Workforce planning

Social media

Training

Behavioural interviewing

Full Cycle Recruitment

Recruitment strategy

Accomplishments

Dec 2014- Present- ULS Maintenance & Landscaping-HR Coordinator/Generalist

HR and Community liaison- Created alliances and partnerships with community agencies in Alberta and Saskatchewan, as a part of talent management strategy at ULS Landscaping.

Employee Relations, New Hire Orientations and processed terminations on gross misconducts under scrutiny of employment standards. Implemented and coordinated human rights at work place on various employee issues.

HR advising on various operational and human rights issues.

Brand Development -Brand Development and promotion of ULS through career fairs and open houses.

COOP Program Coordination- Coordination for COOP program for Landscape & Horticulture university students.

Talent Acquisition Strategy- Laid out recruitment strategy, understanding the industry trends in Landscaping and Horticulture.

Coordination for Landscape Apprenticeship- Promoted and coordinated landscape apprenticeship through as a part of recruitment and retention strategy.

Coordination with Human Rights on issues related to drug and substance abuse.

Managing and Maintaining Employee Recognition Platform "Kudos"

Temporary Foreign worker Coordination- Coordination for temporary foreign workers in all aspects for their employment with ULS. (LMIA, SNIP Program Employment standards, Visas and other facilitation)

Aug2014- Dec 2014- ATCO Logistics & Structures

Recruitment Advisor

Full cycle recruitment for remote camp locations across Canada.

Workforce diversity and inclusion management.

Developing partnerships with community agencies and aboriginal groups.

Prospecting potential trades, hospitality and culinary schools across Canada, for workforce development.

Corporate recruitment and maintaining employee records in HRIS (Oracle).

Filing and administrative work as desired.

May 2012- Aug 2014 -Craft Recruiter (Canonbie Contracting, Aecon Company)

Construction services to oil and engineering companies.

Core Craft recruiting for Multiple Suncor projects under unionized environment.

Training requisition and coordination for Craft people with CLAC.

High Volume mobilization and coordination for Craft professionals.

Keeping abreast with pre-job agreements on timely basis.

Arranging and coordinating pre access alcohol & drug test for craft professionals.

Drug and alcohol invoice coordination with A/P (CANAAM).

Timely coordination of health & safety policies, with day today mobilization of craft employees.

Utilization of social media for active craft recruiting, under tight time lines and rotations.

Preparing direct service provider agreements, job offers welcome packages for craft employees.

Filing and admin work as desired.

Verification of safety tickets and professional designations of Craft employees.

Periodic implementation of Collective agreements in all aspects of work.

Detailed understanding of different crafts and industry trends.

Understanding and implementing safety values associated with craft.

Coordination with certification boards for indenturing new apprentices.

Coordination for provincial licensing for specific trades

Member of the Joint safety committee.

Active representation and recruiting in Career Fairs.

Coordination for Interprovincial transfers for trades.

Handling Correspondence with provincial licensing for Welders & Electricians (Saskatchewan)

Post Drug and Alcohol coordination for reinstatements.

Training accomplished:

Effective Relationships (Aecon Foundations)

Taming Time (Aecon Foundations)

Communication and Listening (Aecon Foundations)

Safety Tickets:

H2S Awareness, OSSA, CSTS (CLAC Union)

Health & Safety (Red Book training): Aecon

Team skills (Aecon foundations)

Conflict Management (Aecon foundations)

Stress Management (Aecon foundations)

Oct2011-May 2012- Recruiter (Kelly Services) Edmonton, AB

Leading staffing firm engaged in recruitment for industrial manufacturing and oil & gas.

Full cycle Recruiting for Oil & Gas Clients

Sourcing candidates from variety of sources using social media.

Conducting job fairs, rapport building with potential candidates.

Conducting Alcohol Drug Test & Orientation for new hires

Creating job Postings on timely basis.

Comprehensive skills in industrial &craft recruiting.

Counseling candidates of variety of employment issues and standards.

Reference & background checks.

Consistently filled high volume requisitions every week.

Attained knowledge of Oil & Gas Industry.

Recruiting for multiple oil and gas clients.

Enhanced knowledge of light industrial job trends and critical areas of recruitment.

Training Completed:

KCNI Job Ad Management Training

Recruiting & Social Media

Employment Law in Alberta

Handling objections

Service Disruption Process

Assigning Process & Conducting Effective Interviews

Order Development Process

Jan 2010-Oct 2011-HR Coordinator

Delta Hotels, Edmonton, AB

Leader in hospitality business

Skills Attained:

Full cycle recruitment, screening resumes, behavioral interviewing & reference checks.

Conducting confidential employee surveys

Cost effective implementation procedures

Legislation investigation, office and administrative work.

Have revised employee handbooks and created employee feedback questionnaire

Preparing orientation& hiring packages and orientation check list

HR recruitment and retention advising

Coordinating employee events including: health& safety seminars and corporate golf tournaments.

Updating of employee files and maintaining confidentiality

Statistical analysis of employee feedback, coordinating cross training and processing WCB Claims.

Organized and advertised career fair on hospitality at Delta Hotel

Sourcing candidates for different positions in hospitality and utilizing community resources for recruiting

Researching & updating management with latest trends in hiring foreign workers

Researching & conducting salary surveys for different job levels

Participation in health & safety meetings

Evaluation of training materials

Aug 2011Talent Acquisition Specialist

Wal-Mart Edmonton, AB

World’s largest retailer

Full cycle recruitment under tight deadlines

Hands on experience with Applicant Tracking System (Kenexa)

Timely forecasting, needs analysis and coordination with line managers on recruitment

Training and coordination with computer based learning for new hires

Conducting group interviews and orientation for new hires.

Conducting job fairs

Exit interviews

Preparing job offers

Reference and background checks

Recruitment metrics

Administrative duties as required by the HR Manager.

Attained in-depth understanding of recruitment trends in retail environment.

Need analysis and proactive recruiting for core departments

Loading and unloading inventory from trucks

Stocking inventory on shelves

Basic data entry of inventory

EDUCATION

May2010 Human Resource Management Certificate

NAIT, Edmonton, AB

Oct2003 Administrative Assistant Diploma (3 months correspondence course)

Stratford Career Institute, Chicago, IL

Sept 1997 Bachelor of Arts (Major in Political Science)

Osmania University, Hyderabad, India

OFF NOTE

COMPUTER SKILLS

Knowledge of Microsoft Word, Excel, Power Point, Internet Explorer

Professional Development

GET-HR (Greater Edmonton Tourism Human Resources). Focus on Social Media as it relates to Human Resources and privacy act (PIPPA).

Preventing Violence at Work (Workers Compensation Board)

Employment Standards Workshop (Canada Revenue Agency)

Talent Acquisition and Management (Webinar Delta hotels)

Respect in the Workplace (Delta Hotels)

Shaping your organizational culture (Delta Hotels)

Mediation and conflict resolution in work place (Delta Hotels)

How to get hired faster (Delta hotel)

References: Available on Request

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