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Customer Service Manager

McKinney, TX, 75070
March 13, 2018

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Ashley Nicole Perry

**** *********** ** ****** **, 75034, 817-***-****


As an experience Medical Service Representative, I understand the importance of dedicating myself to serving clients, the community and my peers


University of North Texas Associates in Business August 2013 EXPERIENCE

Tanglewood Medical Supplies- Territory Manager; North Texas Region June 2017-January 2018

• Managed new and existing accounts throughout my territory

• Responsible for iling and over-seeing orders for Durable Medical Equipment

• Gained a minimum of 10 doctors a month to my accounts

• Responsible for collecting payments from patients as well as doctors of ices Intelix Medical Solutions- Communication Manager; Dallas Tx December 2015 - June 2017

• Promoted multiple times within the company resulting in gaining more responsibilities and tasks, as well as over seeing 7 sales reps within the company

• Prospected doctors throughout the US to determine speci ic quali ications to participate in the IRB study

• Gained knowledge in the FDA and IRB study regulations and protocols

• Retained vital information regarding physicians and their important documents

• Show cased the device in multiple shows, speaking in front of large crowds explaining the technology and science behind the device

• Maintained a professional and reliable relationship with over 100 physicians in our clinical study

• Responsible for supervising multiple kit re-orders a month, as well as managing SalesForce for the entire company

Dodies Cajun Restaurant- Bartender/Shift Leader; Frisco, TX March 2010 – June 2014

• Mentored multiple new employees in how to use the computer system, interact with customers and in providing customers with an enjoyable dining experience

• Excellent execution of cash management and cash reconciliation

• Used leadership skills in supervising and distributing various tasks to employees as a server trainer

• Created a marketing department for the restaurant that is still in use Facial and Skin Surgery Center- Front Of ice Coordinator; Plano, TX May 2012 – August 2013

• Provided exceptional customer service by attending to patients’ needs.

• Maintained all responsibilities off the front of ice e.g. answering phones, scheduling appointments, managing pre-op and post-op up calls, checking patients in and out, collecting payments

• Gained experience in verifying insurance eligibility and bene its

• Maintained a professional and positive attitude in opening and closing the clinic. Nanny/Personal Assistant- Dallas, TX August 2011 - May 2012 Maintained a professional attitude towards caring for multiple children, as well as running necessary errands for the family, including grocery shopping, going to the bank, dropping and picking up the children off at practices, etc.

Babes Chicken House- Shift Leader; Frisco, TX 2008 – March 2010

• Trained numerous employees

• Provided excellent customer service to guests on a day to day basis

• Gained knowledge in cash management and cash reconciliation

• Supervised junior staff employees


• Negotiates situations effectively

• Supervisory experience

• Responsive/attentive to detail

• Ability to develop and build relationships

• Strong analytical skills

• Data interpretation and analysis

• Well organized

• Operate a clinical research program

• Experience in promotion and sales of speci ic products and services

• 100+ community service hours


Software: Microsoft Of ice Applications (Word, Excel, Power Point, Outlook and Access), eClinicalworks CRM Tools: Salesforce, Playmaker

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