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Help Desk/Technical Support

Birmingham, AL
March 13, 2018

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Jessica C. Simmons

**** *** *** * ****

Birmingham, AL 35222


Simmons. Jessica


To secure employment in the technology department with your company, providing technical assistance and support.


10 years’ experience in Customer Service

2 years’ experience in Technical Support

Experienced in the use of Microsoft Office Suite

Good listening skills


Associate Degree in Applied Science 2006

Coastal Carolina Community College, Jacksonville, NC


10/2014 – 4/2016

Technical Support Representative

Microsoft, Intuit, Sutherland Global Services, Houston, TX

Provided phone assistance to customers regarding Microsoft products

Connected customers to their local store representative for assistance as needed

Addressed customer concerns/complaints directing them to a supervisor as needed

10/2012 – 12/2012

Customer Technical Support

Integrated Resource Technologies, Inc., Houston TX

Provided technical support for C Spire telephone and internet customers

Processed payment for phone service

Set up in-home technical appointments

06/2012 – 10/2012

Front-End Cashier

Walmart, Jacksonville, NC

Provided the expected level of customer service

Operated a computerized cash register to ring up sales, scan coupons and apply discounts

Accepted payment for purchases

Answered questions regarding merchandise, store policies, and ongoing promotions


Technician Assistant

North Carolina Central University Durham, NC

Organize and maintain computer systems

Maintain and troubleshoot computer equipment and printers

Provide and assistant students and faculty with any concerns

11/2009 – 04/2010

Store Associate

Lane Bryant, Jacksonville, NC

Provided the expected level of customer service

Processed customer payments

Performed stocking and merchandising responsibilities

Promoted company credit plan

11/2006 – 09/2009

Customer Service Representative Alorica, Jacksonville, NC

Provided excellent customer service by telephone

Updated company’s customer database

Assisted customers with membership rewards points

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