MCSE with over 18 years’ experience in planning, implementing and supporting state of the art information technology solutions, proficient at multitasking and problem solving..
Strong Knowledge of Windows infrastructure technology with an emphasis on all versions of Windows servers, Microsoft Exchange 2000/2003/2007/2010/2013, and Active Directory:
oMigrated Windows NT 4.0 to Windows 2000. Administered 2003/ 2008 and 2012 Active Directory
oAdministed Exchange 2003/2007/2010/ and 2013 worked with office communicator, Lync and, Ironport.
oWorked with the following archiving systems: EmailXtender, Symantec Enterprise vault.
oWorked with various property management systems and POS’s: Fidelio, Opera, Micros 8700/9700/3500/,Galaxi, Lightspeed, Info Genesus, OnQ, Marriott PMS, Aloha, Squarell, Room Master, and HIS.
oWorked with VMware Sphere Client, Installed ESX v5.0
Strong technical knowledge of networking principals such as LAN/WAN configurations DHCP,TCP/IP and DNS/WINS replication strategies and implications, Anti-virus design and implementations, anti-SPAM techniques. Troubleshoot and support LAN equipment, VPN software and general network issues,
Knowledge of Cisco routers, switches, firewall, and VPN.
oInstalled, upgraded and configured Blackberry servers
oInstalled Virtual Servers
oProvided backup and recovery solutions using Symantec, BackupExec, NetBackup, CommVault 11 Sp6
o Did a hardware refresh for media agent and tape libraries Converted the whole backup environment from SAN to NAS
oInstalled and configured Trend Micro corp. edition and upgraded Symantec Antivirus corp. edition to Symantec EndPoint v12.1.7004.
Deployed Technologies on physical hardware such as HP Proliant and Dell PowerEdge servers R730 as well as VMware ESXi 5.5
Provide technical support and management to hotel specific applications at many prestigious hotels in the Midwest
Great customer service supporting the business including staff and guests of the hotels
2010- New HORIZONS, Rosemont Illinois
- Information Technology Infrastructure Library ( ITIL version 3.0)
- Linux +
- VMware ESX v4.0
- ICND1 Cisco Certified Entry Networking Technician CCENT
- ICND2 Cisco Certified Network Associate CCNA
2006 – MICROTRAIN, Lombard Illinois
-Microsoft Certified Professional (MCP 2003)
-Microsoft Certified Systems Administrator (MCSA 2003)
-Microsoft Certified Systems Engineer (MCSE 2003) + Exchange 2003
-Microsoft Certified Database Administrator – SQL 2000 and 2005 Server Design & Implementation
-Cisco Certified Network Administrator (CCNA)
2002 – 2004 NORTHWESTERN UNIVERSITY, Chicago Illinois
-Diploma in Networking Systems (Telecommunication Management).
Institute of Accounting and Technology, CASABLANCA, MOROCCO
BACHLOR OF BUSINESS ADMINISTRATION – June 1978
Accounting Major / Technology Minor
US EPA Region 5 Chicago
Contracted for EPA in Chicago
June 2015 – Dec 2017
Track and maintain software installation, impact assessments and change notices.
Assisted USEPA end user with day to day issues.
Monitored, supported and maintain backup and recovery CommVault system.
Upgraded 1300 end users laptops to windows 10. Created and managed documentation on equipment, resources and vendor availability. Administered, managed and support 73 virtual server’s trough Vcenter including 10 physical servers.
Administered and maintained a windows network. Assisted in upgrading the network to Windows 2012.
Virtualized the datacenter using VMware ESXI 5.5.
Supported end users with daily issues.
Microsoft Exchange 2003, 2007, 2010 and 2013 Administrator
Supported Symantec Enterprise Vault administrator and IronPort
IBM, Dubuque, IA
Microsoft Exchange Administrator (September 2010 – March 2015)
Microsoft Exchange 2003, 2007, 2010 and 2013 Administrator
Migrate Exchange 2003 environment to Exchange 2007
Manage Cisco IronPort Security Appliances C-Series and M-Series
Microsoft Office Communicator Server 2007
Symantec Enterprise Vault Administrator
Support problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to solve issues.
Work to standardize repeatable tasks and steps across multiple accounts within a pod or pool while providing coaching and mentoring to the junior team members. This may require creating documentation or scripts that can be used to solve the same problem in the future.
Independent Consultant (April 2009 – Aug 2010)
Performing all duties as listed for IT Manager with Wave Development as an independent consultant for several hotels in the Chicago area
Oversees The IT compliance for the properties, assess the network security and give recommendations about risk mitigation
Proposed variety IDS’s and IPS’s and recommended a PCI compliant firewalls
Made sure all the security controls in existence are working effectively, by installing eprism for email filtering, and tripwire log center to take control of IT security and compliance
SAGE HOSPITALITY, CHICAGO IL
REGIONAL HOTEL IT MANAGER (September 2007 – March 2009)
Perform server operating system building, configuration, and troubleshooting. Test and execute plans to keep systems up to date with the latest service packs, patches and security updates
Provide and deploy recommendations regarding standardization, sizing and costs for servers and laptops purchases
Work closely with other IT Groups to provide daily hardware and software support of Windows servers 2003/2008
Set up, configured and administered firewalls such as SonicWall, Cisco PIX, and Fortigate
Strong knowledge of Cisco routers, switches, firewall, and VPN.
Installed, configured, maintained BES v. 4.0 and Exchange 2003/2007
Setup and configured Cisco Switches 2960 and HP Procurve 2800 series, TCP/IP LAN/WAN experience,
Installed configured managed and maintained DNS,DHCP, WINS, and IIS5/6 in a windows 2003/2008 environment
Provided support for Veritas Netbackup v11d, Symantec AntiVirus/Anti-spam Endpoint 11.0.4202
Installed and configured Vmware ESXI 4.0.
Monitor network activities and traffic, as well as oversee hardware and software processes within hotel networks
Identify Internet equipment issues and provide management of Wi-Fi, i.e., gateways, access points and switches
Provide technical support to over 500 users and guests across 6 hotels in the Midwest region
Maintains and modifies backup and recovery procedures to meet mission critical business needs
Troubleshoots storage related issues and takes appropriate actions
Provides efficient and reliable storage allocation and defines backup, recovery, and archival procedures.
Daily monitor, troubleshoot and ensure the smooth operations of servers and Active Directory domain controllers
Designed and deployed file and print servers in an Active Directory environment
Migrated Windows NT 4.0 to Windows 2000 / 2003 / 2008 Active Directory
Work in a fast paced environment with minimal direction and concurrently on multiple project tasks
Excellent problem solving/root analysis with excellent oral and written communication skills
Built relationships with key vendors on enhancements and upgrades. Manage these vendors in troubleshooting situations
HARD ROCK HOTEL, CHICAGO IL
IT MANAGER (September 2006 – September 2007)
Administered over 200 node Ethernet LAN including troubleshooting users and guests connectivity to network resources
Managed Active Directory domain controllers, user accounts, print and file servers, DNS and DHCP services
Administered and managed PBX and Nortel voice mail systems for hotel staff and guests
Installed and supported various user software including MS Office and McAfee security suite
Installed and managed various hotel specific technology hardware and software such as video and audio conferencing, wireless connectivity in meeting rooms, POS and PMS systems
RENAISSANCE O’HARE, ROSEMONT IL
SR. SYSTEMS ADMINISTRATOR (July 2005 – September 2006)
Managed the hotel’s network infrastructure supporting 100+ users and guests
Supported Microsoft technologies including Win 2000, 2003 file/print servers, SQL 2000 and Citrix MetaFrame
Created and updated network and systems documentation and user usage policies
Proposed, planned and implemented hardware and software rollout for entire hotel and business secretarial staff
SUTTON PLACE HOTEL, CHICAGO IL
IT MANAGER (November 2003 – May 2005)
Defined best practice guidelines and standardized various IT operations procedures
Upgraded hotel networking systems, servers, desktop and laptops
Maintained the hotel’s wireless access points and assisted guests with connectivity issues
Maintained inventory and maintenance of all networking and IT equipments ordered and used on the property
Implemented and managed data and systems backups of all components of the IT infrastructure
INTERCONTINENTAL HOTEL, CHICAGO, IL
IT SYSTEMS ADMINISTRATOR (1997 – October 2003)
Migrated from Novell to Windows NT 4.0 Server and installed Windows NT and 2000 Workstation and desktops
Maintained and upgraded desktop / Laptop hardware and software along with the roll out
Guided the remote users with installing, troubleshooting and testing of the dial-up network and VPN
Created Visio drawings for the site and ensured the successful installation and operation of all networking equipment
Repaired and upgraded DELL, IBM, Compaq and HP servers, laptops and workstations
Created and maintained user accounts, provided on-site support, resolved desktop issues and administered server systems
SR. ACCOUNTANT / INTERNAL AUDITOR (1991 – 1997)
ASSISTANT FINANCIAL CONTROLLER (1981 – 1991)