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Customer Service Assistant

Location:
Virginia Beach, Virginia, United States
Posted:
March 13, 2018

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Leslie Tripp

757-***-****

ac4sll@r.postjobfree.com

Introduction and Objective

I am a dedicated, goal oriented professional who is seeking a full time position in a professional environment. Being a passionate caregiver, I desire a position where I can provide excellent customer service while utilizing the skills that I have learned during previous work experiences. I am a highly motivated, self-starter with strong communication skills and work well in a team setting or independently. Being proficient in Microsoft Office and other Windows based software; I am comfortable learning other computer based business programs. I aspire to secure and retain a solid position within a prevalent company in which I can advance and excel.

Key Personality Traits

Animal lover

Self-starter

Excellent at multi-tasking

Strong work ethic

Responsible and reliable

Computer proficient

Clear-headed under pressure

Physically strong and agile

Work well with a multitude of personalities and cultures

Proficient in canine first aid

Strong communications and organizational skills

Eager to learn

Experience

Doma Technologies, 2875 Sabre St, Suite 500, Virginia Beach, VA 23452

April 10, 2017 to Current

Claims Support Representative II

Successfully completed PMR National Training Program.

Obtained favorable adjudication for a National Agency Check with Inquiries (NACI).

Proficient in Microsoft Office and other database software.

Act as a liaison between Veterans, Private Health Care Providers and Department of Veteran Affairs to obtain medical

records.

Confident phone presence with a high focus on customer service and quality while maintaining quota.

Multi-tasking high volumes of records and navigating PC while on the phone.

Utilizing multiple programs in the process of obtaining medical records.

Overcoming objectives when dealing with difficult calls and maintaining a positive attitude.

Able to remain clear headed and professional under stress and accepts change well.

Ability to maintain flexibility in an ever changing workplace.

August 3, 2015 to April 7, 2017

Medical Documentation Reviewer

Successfully completed required training, testing and quality assessments.

Accurately and efficiently conducts medical record review services.

Performs complete and accurate data entry of qualifying services and results into electronic database software.

Identifies and communicates patterns of missing documentation for the assessment of additional records.

Abides by all HIPAA and associated patient confidentiality requirements.

Communicates effectively and professionally with care provider offices, clinics, hospitals, other clinical facilities.

Keeps health care providers informed by communicating availability or unavailability of the records.

Meets organizational standards of proper turnaround time for record review.

Other projects as directed or needed.

Preppie Pooch, 2684 Virginia Beach Blvd. Virginia Beach, VA 23452

June 2014 to June 2015

Receptionist/Grooming Assistant

Answered incoming calls, handled queries, made appointments, and took messages.

Greeted and checked clients in and out of the facility.

Facilitated flow of client appointments.

Key holding responsibilities such as opening and closing the facility each day.

Receiving and posting payments.

Product sales and inventory management.

Preparation of animals for the grooming process including bathing and drying duties.

Assist groomer in restraining, holding and or lifting of animals.

Boulevard Veterinary Hospital, 6636 E. Virginia Beach Blvd. Norfolk, VA 23502

January 2, 2014 to May 2, 2014

Receptionist

Answered incoming calls, handled queries, made appointments, and took messages.

Greeted and checked clients in and out of the facility.

Facilitated flow of patient visits.

Prepared medical files, updated and maintained patient files.

Basic bookkeeping, word processing, and data entry.

Receiving/posting payments.

Handled complaints and/or special requests.

Performed end of day closing procedures.

Knowledge of Cornerstone Software.

Boulevard Veterinary Hospital, (Continued)

Kennel Assistant

Thoroughly cleaned hospital and animal areas daily including floors, cages, bedding, dishes, etc.

Fed and medicated boarders.

Bathed patients using a hydrosurge therapy bath system.

Admitted and released post/pre surgery patients as well as the monitoring of post/pre surgery patients.

Trusted with keys and security codes for access to facility after hours.

Veterinary Assistant

Assessed owner’s reason for visit and/or took overall history of patient.

Restrained patient during exam/procedure.

Recording/charting procedures.

In-house laboratory testing.

Performed cold laser therapy.

Administered subcutaneous fluids.

Prescription refills.

Micro-chipping.

Venipuncture.

Anesthesia monitoring.

Underwater treadmill hydrotherapy.

Educated clients on latest flea/tick and heartworm preventatives.

The Muddy Paws Grooming & Retail Store, LLC, 3700 Hampton Blvd., Norfolk, VA 23508 757-***-****

April 2013 to October 2013

Kennel Attendant

Checked dogs in and out of boarding/daycare facility

Reassured clients and answered any questions that they had regarding the facility and their dog's care and/or special needs.

Developed humane training solutions to address animal behavior problems.

Prioritized animal safety and comfort at all times.

Developed long-term relationships with clients and bonded with their animals through regular contact.

Maintained the building and kennels, sanitizing and keeping all areas fresh and clean.

Administered medications when needed.

Walked and exercised dogs including restraining physically stronger or aggressive dogs when needed

Comfortably supervised up to 50 dogs at one time

Kept yards clean and free of urine/feces.

Used proven techniques to break up dog fights quickly and efficiently.

Stayed overnights when needed to ensure the safety and care of boarded dogs.

K-9 Designs, 237 Battlefield Blvd., Chesapeake, VA 23322 757-***-****

April 2010 to August 2010

Dog Bather

Transported animals throughout the grooming facility.

Gave medical baths when prescribed by a veterinarian.

Bathed an average of 15 dogs and cats each day.

Identified and reported signs of illness in dogs during bathing and grooming.

Cleaned and plucked ears, trimmed paw pads and in between dogs toes and trimmed nails with dremel tool

Expressed anal glands when requested.

Shampooed/Conditioned dogs with proper products based on skin/coat types.

In Home Healthcare, 743 Lockett Road, Rice, VA 23966

August 2010 to November 2012

Health Care Assistant to Rev. William and Mary Wilson

Administered medications daily.

Kept detailed records in a daily log book.

Prepared meals according to specific diets.

Provided transportation to medical and personal appointments.

Completed daily chores to ensure the home stayed clean and safe.

Bathed patients on a regular basis.

Participated in daily devotions per the Reverend’s request

Fulfilled all other requests and basic needs of the clients.

Meet Mark – Avon, 509 Parker Road, Chesapeake, VA 23322

January 2008 to March 2010

Sales Consultant

Promoted the sales of beauty products.

Learned new products and promoted their use.

Provided excellent customer service for my clients.

Met and exceeded sales goals and set up other consultants.

Maintained detailed records of all sales and transactions.

Mister Jim’s Submarines, 346 S. Battlefield Blvd., Chesapeake, VA 23322

757-***-****

May 2005 to December 2008

Part Time Food Prep and Customer Service

Sandwich artist, answered food orders on multi line phone.

Ran cash register and was responsible for cash drawer.

Balanced schedule with my courses at Tidewater Community College.

Education

Tidewater Community College Work Force Development 2012 - 24 Hours of training

Certificate: Become a Veterinary Assistant I

Tidewater Community College Work Force Development 2012 - 24 Hours of training

Certificate: Become a Veterinary Assistant II: Canine Reproduction

Tidewater Community College Work Force Development 2012 - 24 Hours of training

Certificate: Become a Veterinary Assistant III: Practical Skills

Tidewater Community College Work Force Development 2012 – 24 Hours of training

Certificate: Keys to Effective Communication

Professional References

Tracy McNamara

Doma Technologies – 2875 Sabre Street Suite 500, Virginia Beach, VA 23452

MDR III Supervisor

757-***-**** Office

757-***-**** Cell

Frederick Jones

Doma Technologies – 2875 Sabre Street Suite 500, Virginia Beach, VA 23452

MDR II Lead

757-***-**** Cell

Bailey Schmidt

Doma Technologies – 2875 Sabre Street Suite 500, Virginia Beach, VA 23452

Direct CSR III Supervisor

918-***-****

Amanda Attaway

Doma Technologies – 2875 Sabre Street Suite 500, Virginia Beach, VA 23452

CSR II

757-***-**** Cell

Anna Coffman

Doma Technologies – 2875 Sabre Street Suite 500, Virginia Beach, VA 23452

CSR III Supervisor

757-***-**** Cell



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