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Customer Service Data Entry

Mesquite, TX
March 13, 2018

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***** **** ***** *****

Balch Springs, TX 75180


Professional Summary

Customer service professional with 20 years of experience in the following areas: Out-standing Customer Relations and Leadership, Critical Thinking Skills and Data Entry, Scheduling, Team Building, Physical Security. I’m an Emerging IT Professional with interests in Information Security, Cyber security and Reverse Engineering.


NPower Technology Service Corp, Dallas, TX

CISCO CompTIA A+ Certification - (Anticipated 10-2016)

Career Builder

Driving Customer Resolution Through Quality Technical Support

Certificate of Achievement-2016

Northwestern State University, Natchitoches, LA

Bachelor of Science in Criminal Justice - (Anticipated Spring-2017)

Audio Institute of America, San Francisco, CA

Recording Engineer Studies -1999

Professional Experience

Trinity Industries, Dallas, TX

Information Technology Intern 2015-Summer

•Day to Day functions of a Corporate Help Desk

•Customer service and troubleshooting Client Calls

•Properly complete entry and exit CAR forms

•Security swipe and re-enterprise of Blackberry phones

•Successful operations within an Active Directory System

Corporate Security Officer 2008-Present

•Duties at Trinity Industries include being highly visible during foot patrol around the campus inside the building is as well as outside.

•Daily reports and pass downs performed on the executive assistant software for data entry.

•Front desk security check in for all guests thru data entry and Dymo system for temporary badges.

•All access points are controlled and monitored through the use of MAXX Systems Access Point Control. Controls individual employee access to all interior and exterior doors and gates.

•Assist Vigilant with monitoring all sites through Geovision closed circuit monitoring system. This requires access to remotely access different plants across the country.

•Implement company policies and procedures regarding safety and emergency situations

•Responsible for escorting fired and disgruntled employees out of the building.

Allied Barton Security, Dallas, TX

Armed Security Officer 2008-2010

•Exterior and interior foot patrols at all account locations giving by Allied Barton. Ensured all exterior and interior doors and windows were locked and secured.

•Responsible for escorted all employees of each location site to and from their automobiles.

•Pass down system set in place and written daily reports before and after shifts created for the next set of officers’ shifts

•Fostered a productive business relationship with all clients and fulfilled all customer service obligations.

•Private investigator’s license obtained for optimum support of each client’s business establishment as needed.

Force One Solutions Security, Dallas, TX

Post Supervisor/Armed Security Officer 2007-2008

•Responsible for interviewing and hiring future employees and conducted yearly evaluations. Responsible for terminations of employees as needed.

•Created schedules to cover posts needed for all client locations.

•Weekly timesheet reports created for all employees to receive payment.

•Created and implemented a Campus Security and Safety Plan which included the involvement of client campus staff, Force One Solutions security staff and local Police Departments.

•Private investigation services used as needed for clients.

•Professional client relationships maintained at all times as well as superior teamwork skills to cover posts when necessary.

Cornerstone Security and Investigations, Ft. Worth, TX

Supervisor/Armed Security/Private Investigator 2006-2007

•Responsible for private investigations in child daycares and other clients as deemed necessary by the state of Texas.

•Personal Protection Officer for high end clients with the highest level of professionalism and dedication to their personal safety.

•Partnered with local agencies to close cases and protect all parties involved.

•Responsible for developing and maintaining written and digital reports.

•Successful at securing and maintaining high-end clients for Cornerstone Security through exceptional customer-client relationships.

Bulot Security Company, Irving TX

Armed Security Officer 2005-2006

•Responsible for controlling multiple campuses via satellite to secure and protect the main campus as well as satellite campuses with the use of a closed circuit monitoring system..

•Foot and motor patrols as part of a two man team to secure the campus being physically monitored.

•Maintained a digital passdown and daily reports for every shift.

•Customer service specialist responsible for maintain productive client relationships.

Yale Enforcement, Mesquite, TX

Mobile Supervisor 2005

•Promoted in 3 months to mobile supervisor responsible for training all new security officers being hired.

•Responsible for staffing all posts for every account and creating the work schedules for all employees. Interviewing and hiring of future employees along with the proper procedures for terminating employees as needed.

•Responsible for monthly meetings with clients to ensure that all customers were satisfied with Yale Enforcement security and employees.

•Created weekly reports for upper management to review.

•Traveled to various post sites across DFW in order to ensure that all employees are maintaining company ethics and policies while fulfilling each client’s expectation.

Frito-Lay, Dallas, TX

Commissioned Sales Associate 2000-2005

•Responsible for 100,000 route accounts which involved 15 stores and 5 superstores.

•Customer service involved maintaining productive relationships with store managers and supervisors in order to have a continued growth in profit sales.

•Merchandizing and organizing shelves according to planograms and effective evaluation of products on shelves to determine what needs to be ordered for future delivers.

Wal-Mart, Mesquite, TX

Manager Trainee/Safety Team 1998-2000

•Merchandizing and organizing shelves according to planograms and effective evaluation of products on shelves to determine what needs to be ordered for future delivers. Reset team member responsible for ensuring all planograms were created by the standards set by the National Company standard.

•Customer Service expert by attending to the needs of customers and ensuring that all customers were satisfied with all purchases.

•Loss Prevention team member to help solve problems with loss merchandize and prevent theft.

•Participated in the set-up of new Wal-Mart stores that were opening in the DFW area.

United States Army National Guard, Alexandria, LA

Manager for Troop Issue and Subsistent Supply Warehouse 1991-2000

•Trained to lead others under extreme conditions and critical thinking skills to solve problems during a crisis.

•Ensure that groceries and supplies were ordered, stocked, and available for all troops. Responsible for the daily plan to ensure that thousands were also fed each day within a few hours.

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