Teacher Customer

S. ELLEN CHATTERTON

● +420********* ● What’sApp +420********* ● **************@*****.***

EDUCATION

TEFL Training, 2017

The Language House, Prague, CR

M.A., Communication Arts, 1992

University of the Incarnate Word, San Antonio, TX

B.A., Journalism, 1988

Texas State University, San Marcos, TX

EXPERIENCE

Pearson Educational Measurement

Austin, TX

2018

Reader/Scorer

● Read and scored student essays for the 2018 Scholastic Aptitude Test (SAT).

● Maintained consistency levels in training and scoring of essays.

Edu4U

Mlada Boleslav, CR

2017-2018

English as a Second Language Teacher

● Taught business, conversational and FCE prep classes to all ages and levels of students.

Descartes Summer Camps

Czech Republic

2017

ESL Camp Teacher

● Taught grammar and conversation to grade school students at various Summer camps throughout the Czech Republic. ● Directed students in the writing and production of a final performance staged for all students and camp staff.

Talk Talk

Bratislava, Slovakia

2017

English as a Second Language Teacher

● Taught conversational English throughout schools in Slovakia during “English Week.” ● Taught all ages and levels of students in Slovakian public schools.

HomeAway

Austin, TX

2013-2017

Resolutions Specialist

● Handle escalated calls maintaining a balance between HomeAway’s needs and best practices while resolving the customer’s issue.

AT&T Mobility

Austin, TX

2003-2013

Customer Care Representative

● Handle customer questions, complaints, and billing inquiries to resolve customer issues to provide one call resolution.

Tomas Bata Univ.

Zlin, CR

1999-2000

English as a Second Language Teacher

● Taught conversational and formal English to university and grade school students. ● Utilized a variety of texts and teaching methods.

Legislative Council

Austin, TX

1998-1999

Proofreader

● Proofread and marked-up bills and resolutions for the Texas House of Representatives. ● Consulted with attorneys when inconsistencies were found.

Americans United for Separation of Church & State

Washington, DC 1993-1995

Research Associate, Communications, Legal/Legislative

● Conducted research for monthly magazine, Church & State; wrote and edited advocacy materials, press releases, letters-to-the-editor, brochures and fund-raising letters. ● Researched judicial opinions for amicus briefs filed by Americans United.

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