Quality Engineer Customer Service
Resume:
William McCool
*** **** **** **., ****, MI *****
********@*****.***
Objective: To join a quality-focused, team-orientated company, which will allow me to utilize my Quality and Manufacturing Technical skills and experience.
Education: Associate of Applied Science 1995 - 1997 Great Lakes College, Caro, Michigan, Overall GPA: 3.4/4.0 Major: Applied Computer Technology, Concentrations: Accounting, Math, Composition, Human Resources
Experience: Quality Engineer, Micro Machine Company June 2016 - Present
Write and execute protocols for validation of machines and processes
Work within FDA guidelines for validation regulations
Analyze Process Capability using Q1 Macros for Excel
Analyze GR&R using Q1 Macros for Excel
Create Process Flow Charts, PFMEAs and Control Plans
Create Work Instructions
Review prints and create Inspection Plans
Validation Engineer, Orchid Orthopedics, Arab, AL Nov. 2015 – Apr. 2016
Write and execute protocols for validation of machines and processes
Analyze GR&R using Minitab
Create Work Instructions
Quality Engineer, Orchid Orthopedics, Bridgeport, MI Mar. 2013 – Oct. 2015
Interact with customers concerning customer returns
Coordinate quarantine of suspect materials during customer concerns
Worked closely with CSRs and production for make-up jobs
Worked with production on root cause analysis
Write and execute protocols for validation of machines and processes
Work within FDA guidelines for validation regulations
Analyze Process Capability using Minitab
Analyze GR&R using Minitab
Create Control Plans
Create Work Instructions
PPAP Coordinator, Lapeer Plating and Plastics, Lapeer, MI Oct. 2012 – Mar. 2013
Submit complete PPAP packages
Perform GR&Rs
Visit with suppliers and customers
Quality Supervisor, Mersen USA, Midland, MI May 2010 – Apr. 2012
Supervise quality team
Work with Quality Manager on all aspects of the Quality System
Issue Quality Alerts to production
Issue Internal and External Corrective Actions
Perform internal audits
Work with customer service to resolve quality issues
Set up and maintain internal fast response boards
Performed gage calibrations
Maintained Document Control System
William McCool
334 West Bush St., Caro, MI 48723
********@*****.***
Shop Supervisor, Delphi Steering Systems, Saginaw, MI Nov. 2006 – Apr. 2010
Machine Supervise 12 Skilled Trades and 2 Material Support Union personnel
Order material needed for machining prototype products
Schedule machining time
Schedule overtime as required
Worked directly with product engineers to make prototypes for assembly and testing Experience: Prototype Operations Supervisor, Delphi Steering Systems, Saginaw, MI Nov. 2006 – Apr. 2010
Supervise 15 Test and Assembly Operators
Monitor build schedules Schedule overtime as required to make production schedules
Maintain flow of parts through system
Update and review Job Instruction
Guides and Operator Instructions
Perform monthly safety talks
Perform functional testing on EPS systems
Worked directly with engineers to resolve functional problems Quality Engineer, Lemforder Corporation, Lapeer, MI Jan. 2000 – Jul. 2006
Worked directly with the vendors to meet IMDS standards
Worked within the GQTS system
Document Control Coordinator Created and submitted complete PPAP packages
Created Control Plans and PFMEAs
Assisted with the APQP process for new product
Helped reduce scrap & rework costs by $20,000 in one quarter
Conducted proactive visits to customers
Reacted in a timely fashion to concerns at customer sites and in-house
Responded to PR&Rs using 8Ds, CAs, and Drill Deep & Wide
Monitored SPC and made corrections as needed
Worked closely with Production and Management as a liaison
Assisted with internal audits to verify accuracy and conformity to procedures
Supervised containment and sort activities
Assembled problem solving teams
Quality Auditor Monitored and maintained product integrity Certifications:
Internal Auditor Training ISO 9001:2008
Basic Statistical Process Control
Blue Print Reading
Machine Tool Trades
Basic Machining
Basic and Advanced Applied Stats – ASI Datamyte, MN
Basic PC Dmis – Browne and Sharpe
Overview of TS16949
Basic DOE training using Minitab (ASQ)
FMEA – Process training (ASQ)
William McCool
334 West Bush St., Caro, MI 48723
********@*****.***
Specialized
Training/Skills:
Proficient in the use of Excel, Word and Visio
Knowledge of FDA regulations regarding medical device manufacture
PPAP 4th Ed. Customer specific requirements
Working knowledge in the use of CMM and Manual measuring instruments
Working knowledge of GD&T
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