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Quality Engineer Customer Service

Location:
Caro, MI, 48723
Salary:
$75,000.00 +
Posted:
March 13, 2018

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Resume:

William McCool

*** **** **** **., ****, MI *****

989-***-****

ac4sgp@r.postjobfree.com

Objective: To join a quality-focused, team-orientated company, which will allow me to utilize my Quality and Manufacturing Technical skills and experience.

Education: Associate of Applied Science 1995 - 1997 Great Lakes College, Caro, Michigan, Overall GPA: 3.4/4.0 Major: Applied Computer Technology, Concentrations: Accounting, Math, Composition, Human Resources

Experience: Quality Engineer, Micro Machine Company June 2016 - Present

Write and execute protocols for validation of machines and processes

Work within FDA guidelines for validation regulations

Analyze Process Capability using Q1 Macros for Excel

Analyze GR&R using Q1 Macros for Excel

Create Process Flow Charts, PFMEAs and Control Plans

Create Work Instructions

Review prints and create Inspection Plans

Validation Engineer, Orchid Orthopedics, Arab, AL Nov. 2015 – Apr. 2016

Write and execute protocols for validation of machines and processes

Analyze GR&R using Minitab

Create Work Instructions

Quality Engineer, Orchid Orthopedics, Bridgeport, MI Mar. 2013 – Oct. 2015

Interact with customers concerning customer returns

Coordinate quarantine of suspect materials during customer concerns

Worked closely with CSRs and production for make-up jobs

Worked with production on root cause analysis

Write and execute protocols for validation of machines and processes

Work within FDA guidelines for validation regulations

Analyze Process Capability using Minitab

Analyze GR&R using Minitab

Create Control Plans

Create Work Instructions

PPAP Coordinator, Lapeer Plating and Plastics, Lapeer, MI Oct. 2012 – Mar. 2013

Submit complete PPAP packages

Perform GR&Rs

Visit with suppliers and customers

Quality Supervisor, Mersen USA, Midland, MI May 2010 – Apr. 2012

Supervise quality team

Work with Quality Manager on all aspects of the Quality System

Issue Quality Alerts to production

Issue Internal and External Corrective Actions

Perform internal audits

Work with customer service to resolve quality issues

Set up and maintain internal fast response boards

Performed gage calibrations

Maintained Document Control System

William McCool

334 West Bush St., Caro, MI 48723

989-***-****

ac4sgp@r.postjobfree.com

Shop Supervisor, Delphi Steering Systems, Saginaw, MI Nov. 2006 – Apr. 2010

Machine Supervise 12 Skilled Trades and 2 Material Support Union personnel

Order material needed for machining prototype products

Schedule machining time

Schedule overtime as required

Worked directly with product engineers to make prototypes for assembly and testing Experience: Prototype Operations Supervisor, Delphi Steering Systems, Saginaw, MI Nov. 2006 – Apr. 2010

Supervise 15 Test and Assembly Operators

Monitor build schedules Schedule overtime as required to make production schedules

Maintain flow of parts through system

Update and review Job Instruction

Guides and Operator Instructions

Perform monthly safety talks

Perform functional testing on EPS systems

Worked directly with engineers to resolve functional problems Quality Engineer, Lemforder Corporation, Lapeer, MI Jan. 2000 – Jul. 2006

Worked directly with the vendors to meet IMDS standards

Worked within the GQTS system

Document Control Coordinator Created and submitted complete PPAP packages

Created Control Plans and PFMEAs

Assisted with the APQP process for new product

Helped reduce scrap & rework costs by $20,000 in one quarter

Conducted proactive visits to customers

Reacted in a timely fashion to concerns at customer sites and in-house

Responded to PR&Rs using 8Ds, CAs, and Drill Deep & Wide

Monitored SPC and made corrections as needed

Worked closely with Production and Management as a liaison

Assisted with internal audits to verify accuracy and conformity to procedures

Supervised containment and sort activities

Assembled problem solving teams

Quality Auditor Monitored and maintained product integrity Certifications:

Internal Auditor Training ISO 9001:2008

Basic Statistical Process Control

Blue Print Reading

Machine Tool Trades

Basic Machining

Basic and Advanced Applied Stats – ASI Datamyte, MN

Basic PC Dmis – Browne and Sharpe

Overview of TS16949

Basic DOE training using Minitab (ASQ)

FMEA – Process training (ASQ)

William McCool

334 West Bush St., Caro, MI 48723

989-***-****

ac4sgp@r.postjobfree.com

Specialized

Training/Skills:

Proficient in the use of Excel, Word and Visio

Knowledge of FDA regulations regarding medical device manufacture

PPAP 4th Ed. Customer specific requirements

Working knowledge in the use of CMM and Manual measuring instruments

Working knowledge of GD&T



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