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Customer Service Manager

Location:
Vanderbijlpark, GP, South Africa
Salary:
10 000
Posted:
March 13, 2018

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Daleen Carstens

Kelvin Flat *** Hertz Blvd

Vanderbijlpark 1911

081-***-****

ac4sfe@r.postjobfree.com

Personal statement

A HIGHLY MOTIVATED AND WELL ORGANISED RECEPTIONIST WITH FIVE YEARS’ EXPERIENCE IN A VARIETY OF OFFICE BASED ENVIRONMENTS. PRIDE IN APPEARANCE AND A WARM PERSONALITY COMBINED WITH A PROFICIENT KNOWLEDGE OF CLERICAL DUTIES LEADS TO A RELIABLE AND SOLID FIRST POINT OF CONTACT FOR CUSTOMERS AND EMPLOYEES. CREATES AND ENCOURAGES A POSITIVE AND TRUSTWORTHY IMAGE FOR THE COMPANY AS A WHOLE. Core skills

Strong organisational, administrative and general reception skills Good workload and time management

Excellent telephone manner

Dedicated and driven and proactive

Confident communicator

How to use a diary system

Information and data handling

Customer service

Leadership and management

Certificates in skin rejuvenations, fat-freeze, radio frequency, ozone, cavitation, teeth whitening and lipo zone treatments. Level 1&2 First aid training

Basic Fire Training

Code 10 Drivers License, Pdp and own transport

Sober habits

No independents

Single

Education & qualifications

Hoër Volkskool Potchefstroom

Grade 12 Matric 2008

Subjects:

Afrikaans,

English,

Mathematical literacy, Computer applications technology, Hospitality studies,

Business studies,

Life orientation

Employment history

Silverado Spur - Front of house Manager, Vanderbijlpark

(Apr 2016-Date to July 2017)

Duties

Receiving all incoming calls and ensuring their distribution to the relevant employee

Welcoming visitors to the restaurant and making sure they were comfortable and looked after

Dealing with all enquiries and resolving any problems over the phone or in person

Organising the hospitality requirements for management meetings and presentations

Maintaining the high presentation standard of the restaurant area.

Managed team of 30 of professional’s waitpersons. Defined strategy and business plan for front of house. Manage the Reception, Telephony, Room Reservations, Catering and Cleaning over a large account. Deliver the professional greeting of clients and visitors, to the highest standards. Monitor, manage and review the Catering and Cleaning contracts. Ensure the team leaders and supervisors co-ordinate their staff to ensure the delivery of exceptional front of house services. Implement dynamic operational working procedures, to support the delivery of service excellence. Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required. Implement safe working practices to ensure safety of building occupiers and visitors. Lead monthly management report meetings with the client and build strong relationships with key business leaders. Strong detail analysis of service delivery and identify continuous improvements. Introduce systems for analysis of service delivery ie mystery shoppers etc. Monitor the team’s performance promoting achievements and identifying weaker areas for improvement Receptionist and Manager – Slimming Solution, Vanderbijlpark

(SEPTEMBER 2013 – APRIL 2016)

Duties

Oversee the smooth and efficient running of the main switchboard and reception

Greet visitors

Provide support to administration staff

Balanced the books and planned the work shifts.

Have a good I for detail in to maintain standard and best quality.

Learned how to lead a team with respect and loyalty but most off all with hard work together.

Will be a friend when needed but strong when need to be.

Have great organizational skills in working out all the shifts, and cleaning schedules. Working out a routine in stock ordering, receiving and random stock checks.

My manager duties all included in: hiring, interviewing, training and scheduling and managing employees had to see all inventory of the salon is done according to standards. Stock take once a week and placing the new order. Shopping for staff needs in the salon for example sugar, coffee and ect. Handling complains and solving them from clients or follow employees. Making sure salon hygiene is up to standard and salon is clean. Was part of the marketing team due to my personality of being friendly to people. Planning for the days takes and client tells. Organized the team up to speed if someone fall ill or not at work the day. Follow up with client on a regular basis to see how they felt about our standers and the company. Worked on specials and advertising

Maintain health and safety procedures including fire drills and evacuations

Coordinated all department functions for team of 6 employees. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Supervised and trained admitting, billing and collection staff. Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy Scheduled and confirmed appointments for entire management team. Standardized department filing system to increase efficiency. Improved communication efficiency as primary liaison between departments, clients and vendors. Increased meeting efficiency by developing meeting agendas. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays. Maintained, Managed, Monitored, organised, Oversaw, Planned, Processed, Recommended, Reduced, Resolved, Responded, Reviewed, Scheduled, Secured, Streamlined, Supervised, Supported, Trained. References Please do not hesitate to contact me if you require references from any of my previous employers.



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