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Sales Customer Service

Duluth, GA
March 13, 2018

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Latasha L. Lawrence

**** ********* *****

Snellville, Georgia 30078

770-***-**** (home)


I’m seeking a position with leadership responsibilities including problem solving, planning, and organizing where continuous learning and development of analytical, technical and interpersonal skills are a strategic initiative for accomplishing an organization's mission and goals. I desire a challenging and rewarding career with an organization that will afford me the opportunity for growth and will allow me to maximize my office and technical skills.


Certificate, Medical Assistant/Medical Office Expert Graduation: 09/2009

Javelin Technical Training Center


Intermediate computer skills using Microsoft Office including individual applications MS Word, MS Excel, MS Access, MS PowerPoint, MS Project, MS Outlook, Internet Explorer, QuickBooks, Word Processing 1&2, Medisoft Computerized Billing, Computerized Scheduling, as well as typing 60-65 wpm and 10-key by touch

Additional skills in service/selling industry, an understanding of fashion, and excellent customer service and relational skills


Machine Operator (B)

LaTham Plastic International, Suwanee, Georgia. 04/2007 – Present

Assembling pool liners

Operates RF heat sealer machine

Make pool covers using a sewing machine


Kohl’s, Roswell, Georgia. 11/2008 – 03/2012

Leads and directs the workflow of the store’s Sales Associates

Greeting and offering assistance to customers as needed

Executes department merchandising and operational functions to Company Standards

Assigns tasks, directs workflow, communicates policies and procedures to Sales Associates; orients and trains Sales Associates on selling floor operations

Leads and assists with global store communications

Leads department and fitting room recovery standards and maintains fitting rooms, sales floor and work areas

Identifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to Supervisor, Area Supervisor, or MOD

Performs/assists in other duties such as tasks in other sales floor and fitting room areas outside of immediate department area, sales floor and fitting room recovery, housekeeping duties, preparation and taking of inventory, stock room organization and other tasks as assigned

Sales Associate

Pier 1 Imports, Duluth, Georgia. 04/2008 – 01/2009

Demonstrate superior product knowledge in assisting customers

Answer product based questions using knowledge from training, merchandising bulletins, and other Company approved information

Sell merchandise and interact with customers according to standards

Receive, check, and shelve merchandise; keep store clean and uncluttered

Complete customer transactions using POS register system

Perform register store open/close functions

Assembler/Warehouse Worker

Avon, Suwanee, Georgia. 11/2004 – 08/2006

Assembled product picks for Sales Representatives

Use RF Scanner to order products when item quantity was low

Place orders for management and customers

Sales Associate

Lord & Taylor, Buford, Georgia. 06/2000 – 12/2003

Generate sales by determining customer's needs

Develop and maintain your own clientele

Develop product knowledge by learning the merchandise features, advantages and benefits

Open new charge accounts

Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of department

Understand all systems and procedures relating to sales and credit transactions

Enforce loss prevention and shortage control procedures


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