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Human Resources Microsoft Office

Ponce, Puerto Rico
March 12, 2018

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cellular 939-***-****



Keila M. Toro Rodríguez



To obtain a position where my education, proven track of accomplishment and extensive experience, can be utilized and enable me to contribute to the success of the organization’s growth.

University of Puerto Rico. Rio Piedras P.R., Master Degree in Public Administration with Major in Human Resources

Bachelor of Arts with Major in Political Science and Minor in Research (Magna cum Laude)

IInsurance License Health,life & Disability


2002–Present-Human Resources Generalist & Benefits Specialist –N.T.I. Corp.

Designing benefits packages to customers, quoting, analyze Health Plan coverage and benefits, Long & Short Term, retirement plans, group life etc

Training coordinator, schedule & coordinate compliance, Medicare,sales & mandatory company’s trainings

Knowledge in labor laws, unions and Medicare regulations

Responsible for the interview, staffing, hiring placement and supervising of all employees & Implement recruiting and retention programs

Responsible for the operation and service of the office.

Assist clients in the implementation of benefits, employee orientation, complete & verify enrollment kits. Process claim benefits, administer employee benefits, process applications, and new employee orientation & implement programs to control costs of benefits & Accounting cycle

1998–2002 Human Resources Supervisor-Kelly Services;

Ponce, P.R. Responsible for interviews, staffing, hiring placement and supervising of all employees.

Work with government offices such as Department of Labor for job placements

Assessment of training needs in all departments, coordinate and/or perform training as required by department managers.

Coordinate development programs for employees; supervise compliance with the organization, department/employee related budget.

Implement and coordinate motivational programs, handle employee related issues, annual employee surveys.

Handle, monitor and fill customer orders, prepare weekly reports, quality audits and assist in developing branch hiring needs.

Implement recruiting and retention programs.

Aid in decision making by qualifying, evaluating and interviewing candidates; fill assignment orders by matching employee’s skills with job requirements.

Monitor assignments and assist customers with specialized reports.

Visit customers consistently and coordinate meetings with personnel at customer facilities.

Handle/ process employees benefits (vacation, sick, payroll)

Coordinate staff meetings

Responsible for recruitment to fulfill client needs

Meet with employees regarding attendance and performance.


Inter American University-Ponce P.R.

Part time Professor

Business Administration Department

1996-1998 Recruitment-Evaluation Supervisor

Completion of the Hiring Process, which includes evaluations, interviews and training of candidates and employees.

Coordinate seminars, meetings and recruitment schedule for the Department of Labor and other institutions.

Coordinate development programs activities for employees

Employee counseling in effectiveness and performance areas

Trained temporary employees, and implemented recruiting and retention programs.

1996–1996 Human Resources Coordinator-Kelly Services; Mayagüez, P.R.

Supervision and counseling of temporary personnel.

Filled personnel requests, compensation and benefit reports.

Conducted employee orientations, clerical and payroll processes.

1995-1995 Evaluation Technician-Governors Office of Youth Affairs San Juan, P.R.

Responsible for programming, fiscal monitoring and follow-up evaluations.

Worked with personnel, public orientation.

Deal with federal and local fund proposals, reports, coordinated meetings




Supervisor experience, excellent communications, and interpersonal skills. Willing to travel, self motivated. Able to set effective priorities and implement decisions to achieve immediate and long terms goals, meet operational deadlines. Ability to work under pressure, bilingual, Taleo, Orange, Microsoft office XP(Excel, Word, Power Point)

Affordable Care Act & Código de Seguros de Salud de PR

Sexual Harassment, Total Quality Management, HIPAA, Just in Time, Productivity, Conversational English (course-Berlitz School)

CISR, courses

References available Upon Request

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