Customer Service Maintenance

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

MASON COCHRAN

**** ***** ******* ****, *** Jose, CA 95135 C: 408-***-**** *****.***********@*****.*** High-energy maintenance worker who is focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Exceptional customer service

Exceptional communicator

Reliable

Quick learner

File/records maintenance

Results-oriented

CPO Certified

05/2016 to 01/2018 Lead Maintenance

Sleep Inn & Suites - Mount Vernon, IA

Conducted analysis to address preventative maintenance plan which led to a better guest satisfaction rating and property inspection score. Successfully led key projects which resulted in saving the company money while insuring the issue was fixed correctly the first time. Planned and executed new preventative maintenance checklist's to helped guarantee that everything was being checked and maintained properly. Prepared correspondence, accounting and financial documents for analysis. 01/2015 to 11/2016 Laborer

Lubbock Construction - Cedar Rapids, IA

Provided onsite training.

Successfully led key projects which resulted in job completion and customer satisfaction. Reduced job times to save the company money. Identified issues throughout the day and made sure that they were resolved correctly and that it would not happen again.

2008 GED: GED

DMACC West Campus - West Des Moines, IA, United States Assistant Head Houskeeper, CPO Certified.

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