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Customer Service Administrative Assistant

Dunedin, FL
March 12, 2018

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Susana Rodriguez

Dunedin, FL



To work in an organization where I am able to demonstrate my skills, past experience in the HR field, working with public human relations and communities service organization as well as well demonstrating and putting to use my, education/degrees. To demonstrate my strong background to work with others as well as my passion and desire to be in an environment helping others and provide support where and when needed. In addition, to demonstrate my outgoing and caring personality along with the desire and passion to grow within setting long term goals


Ashworth College - Medical Billing Coder

Ashworth College –Computer Management

Kaplan University- Psychology Major

Ashworth College – Certificate Wedding/Event Planner

Triton College –Associates in Science

Morton College - Early Childhood Teacher Certificate


Deans List

GPA 3.96

Work History

Heritage Insurance. Administrative Agency Account Specialist (Agency Services) 10/14 – Present

Maintain weekly, monthly and daily spreadsheets and reports. Billing, documenting files etc.

Processes AOR, Update agency information in database, appoint agencies, employees etc. thru the FLDFS

Heavy Customer Service/phone work, Responds to emails and a wide variety of other clerical, secretarial office duties within the department

*During 2011-2014 Performed temporary positions while attending school as a full time student obtaining my bachelor degree as well as relocating my residence from Illinois to Florida and adjusting myself and family to the new life and surroundings of our failing living.

Franklin Templeton (Florida -Auditing Processor)

Audited all paper account records against an excel spreadsheet making sure data was accurate. Correcting any errors that were found on the excel spreadsheet in company’s mainframe share files

Tracking and logging all the boxes that were audited and reported daily work to team leader or department manager as well as maintaining and updating all excel Auditing spreadsheets

Keller Williams (Florida- Executive Assistant to Lead Agent)

Completed and prioritized a daily “To-Do-List” in order to have measurable results for day-to-day operations.

Managed the agent’s time by maintaining and organizing the agent’s daily schedule through time blocking and reverse scheduling techniques, managed the Client Appreciation Program.

Organized and managed all aspects of the office to make sure it ran smoothly, Established and maintained a consistent follow-up program with the elite client base

Sustained and serviced the clients database

Generated referrals, Implemented the marketing programs.

Assisted the agent in reaching goals by maintaining all Listing Files and Sales Files.

SNI Staffing – (Illinois-Administrative/Data Entry/Clerical/ Receptionist)

Admin and clerical responsibilities such as filing, Xeroxing, scanning documents, faxing as well as answering phones.

Customer service responsibilities assisting vendors with various questions regarding bills,

Conducted database research projects, as well as researching various training classes, seminars and workshops in order to schedule employees, supervisors and management which included heavy outlook use sending and responding to emails to customers, employees and managers

Creating excel spreadsheets consisting of a large amount data entry entering vendors, reps and employees account information. Scheduling employees and management workshops, seminars and training classes

.Kaleidoscope Kids Learning Academy – Teacher/Manager/Director: 11/ 2006 – 1/ 2009

Planned and implemented education programs for children of ages six weeks to six years old.

Responsible for the physical and emotional well-being of all enrolled students.

Management and supervisor responsibilities such as training, timecard, etc. for the center staff. Responsibilities included administrative duties, collecting payments, answering phones, handling parent’s complaints and concerns, as well as ordered supplies for classrooms and office.

Comcast Cable Company - Customer Account Executive: 11/2005 – 9/ 2006

Delivered excellent customer service, which included extremely heavy call volume from current and potential Comcast Cable customers.

Responsible for assisting new and/or potential customers with all prices and services associated with cable, internet, and telephone options.

Assisted the agent in reaching goals by maintaining all Listing Files and Sales Files.

Partners in Play- Activity Teacher/Office Assistant: 6/2004 – 11/2005

Responsible for development and implementation of craft, music, and physical activity program for youth. In addition, developed programs, which included physical activities, based on the development of children’s motor skills.

Responsible for entering all of the client data into the company's database

Responsible for producing and generating all memos, letters,

Assisted in event planning, fundraising programs, marketing, and special projects for the facility.

Lutheran Social Services - Administrative Assistant (Temp Assignment) 11/ 2003- 6/2004

Handled all incoming calls and directed them to the correct departments or individual, greeted clients, customers and guest.

Responsible for entering all of the client data into the company's database to prepare visit tickets for scheduled appointments.

Responsible for calling all clients the night before their scheduled appointments to confirm their appointments for the following day

Responsible for handling a variety of clerical/secretarial duties for the department supervisors.

Air Comfort Corporation - Administrative Assistant to VP: 5/1999 – 12/2002

Executive administrative assistant to President, Vice President and department managers.

Responsible for answering phones, greeting customers, heavy data entry, producing and generating all memos, letters, correspondence, proposals, setting up meetings, conference calls on a weekly basis, setup travel for management and heavy outlook calendar scheduling also coordinating travel arrangements

Prepared weekly and monthly reports for the department generated various types of charts as well as handled the weekly payroll for the department.


Advanced professional with 25+ years of administrative experience in several different business environments such as medical office with human resource background, manufactures,

Quick study, with an ability to easily grasp and put into application new ideas, concepts, methods and technologies.

Dedicated, self-motivated team player/builder with exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

Computer/Technical Literacy Skills Excel, PowerPoint, Windows, Office Binder, SAP, MS Outlook, Florida Regional MLS, Florida Department of, Dot loop, Adobe, HTML, calendar schedules and travel arrangements and proficient in the use of various computer program

Interpersonal Skills

Planning/Organization Skills

Bi-Lingual: English/Spanish

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