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Customer Service Manager

Pearland, TX
March 12, 2018

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Career Resume

Gene Ramos

***** ********

Houston, Texas 77089


Home: 281-***-****


To obtain a position with an organization that prioritizies the well-being of others, allows

me to use my technical skills and background for the developement of others.


Mesa Mechanical

Houston Texas

October 2014 - Present


Prepared all invoices for billing.

Customer service

ASG Security

Houston Texas

August 2012 October 2014

Service Technician

Company closed

Serviced alarms residential and commercial

Averaged 100 to 120 service calls a month

Tech of the month 5 times

OSHA training- classroom for 2 years

Devcon Security

Houston Texas

July 2011 August 2012

Install Technician

Company Closed

OSHA classroom training for 1 year

Installed and serviced alarm systems to include GE, Vista panels, and installed cameras.

Shipping and receiving

Broadband Security

May 2009 July 2011

Install Technician and upsold extras

Left company for better offer

Install and service alarm systems in the residential and commercial industry.

Maintained the shipping and receiving in the warehouse.

Ordering parts and inventory control

Brinks Home Security December 1997 - May 2009

Install and Service Technician

Company sold out

OSHA training for 10 years

Repair, install, and advise customers on their alarm systems.

Head of shipping and receiving. Ordered parts and inventory. Also in charge of truck inventory.

Became install manager in 2007

Achieved Master Technician status

Tech of the year 2000

Tech of the month 8 times

Alpine Air Inc.

Houston Texas 77033

March 1982 - December 1997


Installed and repaired all aspects of air conditioning and heating.

Promoted to Warehouse manager. In charge of five employees.

In charge of inventory and ordering. Also company vehicle records.


Kansas State University

Associate Degree in Accounting

Vocational Training in Hvac and low voltage electricity


Low Voltage Electricity Thoery

OSHA 30 certificate

First Aid certificate

Other Experience

Hot shot-Courier Delivery -

Route Sales


Salary Requirements

$35,000+ Yearly

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