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Technical Writer/Business Analyst

San Diego, CA
March 12, 2018

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Jim Emerson

***** ******** **** *****, *** Diego, CA 92128



Senior Technical Writer, XML Specialist, Instructional Designer, Information Systems Analyst, Configuration Management Engineer, and Proposal Writer

Employment Summary

Worked at Alere Abbott, DexCom, ResMed, Agena Bioscience, ICW Group, Sony Electronics, Cisco Systems, SAIC, Asurion, HP/USDA, Juniper Networks, Microsoft Corp., Siebel/Oracle, Dell, and others.

Writing Experience

Software and hardware manuals, user guides, API guides, SDK sections, upgrade documents, trace matrices, security protocols, process and procedure guides, product lifecycle documentation, video tutorials, eLearning materials, proposals, RFPs and RFIs, instructional videos/texts, runbooks containing multiple procedures, context-sensitive help, system specs, HTML and Wiki pages, DB table and metadata specifications, cloud computing service descriptions, ERD’s, data warehousing guides, data center guides, programming guides, network communications manuals, product guides, installation and operations manuals, newsletters, release notes, use cases, test scripts and user acceptance tests, WBS diagrams, UML class descriptions, process flow diagrams (swim lanes), quick start guides, change orders and order updates, UAT and QA procedures, defect reports, error handling scripts, sample code, SOX, SOW, etc.


Pre-Dissertation Courses, Philosophy of Mathematics (2008 – 2011), University of Kansas, Lawrence, KS

MA Philosophy of Science (2009), San Jose State University San Jose, CA

BA History (1975), San Diego State University, San Diego, CA

Tools and Standards

Agile PLM, JAMA, DITA, XML, XMLSpy XML, ArboText XML, HTML, XMetal, RoboHelp, Altassian Confluence, Framemaker, TortoiseSVN, InDesign, JIRA, REST APIs, OpenAPI Swagger Editor, IntelliJ IDEA, AsciidocFX, PlantUml, GitHub, HAL json, MadCap Flare, Rational ClearCase, Camstar Portal Studio, StyleVision, Camtasia, Captivate, MediaWiki, VISIO, SDLC, Databases (MS Access DB, Oracle DBs, and SQL Server DBs), GitHub project development, SCM (source code, documentation), SQL MS Server Management Studio, Current Good Manufacturing Practice (cGMP) for biotech, CRM, CMS, CSS, Dreamweaver, SharePoint, SAP ERP, PowerPoint, Excel, Perforce, FDA CFR 820 Software Validation, USDA standards, Unified Modeling Language (UML), ISO9000 standards, SOX, Photoshop, Acrobat, and Javadocs.

Employment History

8/2017 – 1/2018

TalentBurst Consulting (Alere Abbott contract)

Senior Technical Writer / Configuration Management Engineer

I tested, verified, and revised Agile Product Lifecycle Management PLM software application user acceptance test (UAT) protocols. I designed and wrote User Manuals for Alere’s Agile PLM eDHF and JAMA systems. I maintained JAMA documents in Confluence.

7/2017 – 8/2017

Real Staffing (Agena Bioscience contract)

Software Technical Writer

On a short-term contract, I participated in Altassian JIRA Agile development team meetings, and worked with developers to create API design documentation. I used Swagger to define and diagram REST API’s developed according to Open API specifications (openapi) for a new project built in Gradle. I entered initial descriptions into PlantUml to obtain diagrams, moved code into AsciidocFx and then, imported YAML code into Swagger for details. Taking the Swagger Editor designs, I used IntelliJ IDEA to index and test API source code. I defined project API component paths, definitions, parameters, and responses.

5/2017 – 6/2017

Essential Data Corporation (EDC contract)

Proposal Writer

I researched and wrote a GSA MEPS proposal for a corporate client.

4/2016 – 4/2017

Vacation - On an overdue family vacation, visited AK, KS, No. CA, IL, etc. Created a GitHub project for fun.

12/2015 – 4/2016

RasoSolutions (ResMed contract)

Senior Technical Writer

I gathered infrastructure, network, and product information, met with SMEs, and wrote technical design, user guide, and admin documents for ResMed CFR820-compliant projects including Oracle Hardware Refresh, IBM Privileged Identity & Access Management. Under the Chief Information Security Officer, I described the company uses WatchDox and RMS to control and protect files, manage cloud computing file sharing, and assure the security of company and patient information. I wrote a preliminary procedure guide for security setups.

8/2015 – 12/2015

SkillStorm Consulting (ICW Group contract)

Senior Technical Writer

I collected and entered data into reports and spreadsheets for quarterly audits. I created IT infrastructure and client services procedure and operations manuals on internal and external security setups and processes, installation instructions for downloadable native and cloud-based applications, equipment and software setups, etc. I also created an internal company newsletter.

1/2015 – 8/2015

Modis Consulting (Alere contract)

Senior Technical Writer

I created detailed design documents and work instructions describing Alere San Diego Data Center (layout, hardware, connections, failover backup systems, management systems, etc.), Alere Wireless Network, Alere MedApps System, Alere GSP, and other Alere global systems.

9/2014 – 12/2014

Foothills Consulting (DexCom contract)

Senior Technical Writer

I created native and cloud-based application change request proposals defining requirements, implementation changes, and test plans for a two node Oracle Real Application Cluster (RAC) for the DexCom Oracle EBS R12 Database. I described the hardware and software for the project including Cisco Unified Computing System (UCS) B200 Rack Servers, Cisco UCS 6296 Fabric Interconnects, Cisco Nexus 5548 Switches, and NepApp FAS3220 Storage System, Oracle SCAN Listener, Oracle Linux OS, Oracle RAC, Oracle Automatic Storage Management, NetApp Fiber Channel Protocol, Linux Host Utilities, and NetApp Interoperability Matrix Tool, Oracle DB Calibration Tool (ORION), and shell scripts. Focusing on design implementations and verifying test cases. I also developed proposals for enhancements to the Camstar Portal systems that focused on testing approaches to collecting and distributing patient data to simultaneously meet FDA requirements and HIPAA restrictions.

10/2013 – 8/2014

Apex Systems Consulting (SAIC contract)

Instructional Designer, XML Software Specialist III, Senior Technical Writer

I created online help for the SAIC GTSCMIS training system (native application). I used Altova XMLSpy and other tools to create and maintain XML code, StyleVision to develop XML schema and DTD, UML to model API classes, and RoboHelp to create the application. I wrote procedure guides and worked with teams.

5/2013 – 9/2013

Foothills Consulting (Sony Electronics contract)

Senior Technical Writer

Based on UX data, I created content for cloud-based and native application UIs, wrote an API Guide and UI specifications for Sony’s cloud-based PlayMemories Photobook. I described UI page fields and scripts.

10/2011 – 5/2013

LRS Consulting (Asurion contract)

Senior Technical Writer

I described the cloud-based architecture of systems with detailed process flow illustrations, Oracle databases (table and column descriptions, ERD’s showing the table-to-table key relations, etc.), applications that filtered HIPAA-restricted customer data from reports, etc. I wrote procedure guides for other departments and created pre-marketing materials using Adobe InDesign. I also worked on an Asurion J2EE project, the Systems Overview Service (SOS), creating individual Web and Wiki pages, video tutorials, and context-sensitive help. I described the API (including associated class structures) used to connect our new systems with external applications. I used Confluence to host the WIKI pages describing company-internal products.

Using Microsoft SharePoint, I managed documentation and collaborate with other team members in scheduled technical reviews and product signoff. I used RoboHelp to develop Help. I created instruction videos and digital assets (Captivate captures, Camtasia edited videos, InDesign layouts, etc.).

During this period (5/2012 – 12/2012), I also worked part-time at Sprint, researching and writing a Sprint Database Reference describing the firm’s central SQL Database and local service MS Access databases used by field personnel. This reference included ERDs and table descriptions and UML class descriptions. Based on field results from Netsuite users, I created several guides for Sprint field agent applications and data security software controls for customer card reader output. Used MadCap Flare to develop a user manual and programming guide for the Sprint CBRE Site Assessment mobile application that enables field representatives to report on, track, and inquire about the current condition of real properties across the country. The documents were published in Word, PDF, and HTML formats using Sharepoint as a documentation repository and checkin/checkout point.

3/2011 – 9/2011

Perceptive Software (contract)

Technical Writer

I described Perceptive products using Framemaker and Xmetal. I also used MadCap Flare to develop DITA-compliant topic-based documents.

9/2008 – 3/2011

NextGen (HP/EDS at USDA contract)

Senior Technical Writer / Information Systems Analyst

I attended USDA/FSA Joint Application Development (JAD) conferences collecting requirements for product features. I wrote a Software System Requirements document (IEE 830-1998), developed Requirements Traceability Matrix, System Specs, an API guide, test and use cases, and a user guide. I manuals according to US standards (MIL-STD-38784, 508, etc.) and maintained requirements in MS Access database tables. I described MS Access databases for field agents and wrote test scripts for the system. I wrote documents with structured DITA topics and used Rational SCM to maintain code documentation. I used MadCap Flare to create multi-format output. Also, I successfully defended my thesis, earning a Philosophy of Science MA at San Jose State University. And, I enrolled in the Philosophy of Mathematics Ph.D program at the University of Kansas.

11/2007 – 8/2008

Bryson Technologies (Juniper Networks contract)

Senior Technical Writer

I created training documents describing, an SOAP/XML API, device/system installation, and administration for new Juniper products. I used MS Sharepoint to develop and share documents. Also, I pursued an MA in Philosophy of Science at San Jose State University.

7/2007 – 10/2007

DGN Technologies, (eBay contract)

Senior Technical Writer

I created a Wiki-based help system for a new eBay application. Also, I enrolled full-time in the MA program in Philosophy of Science at San Jose State University.

4/2007 – 6/2007

Oak Hill Industries (Tumbleweed contract)

Senior Technical Writer

I described internet message communications security applications including SecureTransport and MailGate. Also enrolled full-time in the MA program at San Jose State University.

2/2004 – 3/2007

Bryson Technologies (Cisco Systems contract)

Senior Technical Writer

I created online help, programming guides (classes, methods, etc.), API guides, Javadocs, command guides, SDK sections, security system guide (encryption/decryption, logging, data transfer), and installation guides. I described Cisco Linksys applications, routers, and associated control systems. I started the MA program in Philosophy of Science at San Jose State University.

6/1997 – 12/2003

Microsoft Corporation, Mountain View, CA

Senior Technical Writer (employee)

I created documents and online help explaining Microsoft TV including SQL Server and Oracle databases, API guides, user manuals, comm. protocol papers, programming guide (classes, methods), API guide, billing system DB reference manuals, etc.

3/1997 - 6/1997

Contract Agency (ThoughtWorks contract)

Senior Technical Writer (part-time Contractor)

I described APIs for ThoughtWorks applications.

2/1996 – 3/1997

Contract Agency (Tele-TV contract)

Senior Technical Writer (Contractor)

I described the TeleTV Interactive TV set-top box app, DBs, and data warehouse.

1993 – 1996

Proposal Writer / Proposal Instructor

DBA Ravenworks, Inc. (Juneau, AK)

From 1993 – 1996, I wrote contract winning proposal for Alaska IT firms bidding on federal and state contracts. I analyzed RFPs, recommended bid/no bid response, prepared RFIs for new contract opportunities, and wrote proposals. I also taught Proposal Research and Development at UA Southeast and the Juneau Community School to AK State Employees and others focusing on IFB, RFI, RFP, and Proposal development and marketing.

1989 – 1993

Proposal Writer

Digital Equipment Corporation and other IT firms (CA)

As a Proposal Writer, I analyzed RFPs and wrote proposals for several San Diego and Irvine area firms.

Other Professional Publications

Interpreting Quantum Nonlocality as Platonic Information at

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