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Customer Service Data Entry

Ottawa, ON, Canada
March 12, 2018

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Norma Risk

*** *********** ** *******, ******* K*W 0h4 Tel: 613-***-****


A highly competent, hard-working professional seeking a challenging position to compliment proven clerical and customer service skills. Proactively take initiative when working independently and is a strong team player. A positive and creative individual who possesses strong multi-tasking skills. Adapt at learning quickly and always goal oriented with strong interpersonal and organizational skills. Key qualifications include:

- Analytical

- diligent

- capable of working without supervision

- team player

- Strong customer relations

- Solid computer skills: Lotus 1-2-3, Microsoft Word, Microsoft Excel, Acc Pac Plus, MS DOS and Windows3.1

- Languages: English, French and Arabic


Micro Computers Business Applications Diploma

Toronto School of Business Ottawa Campus Sept 1996 - Apr 1997

Hair Dressing Certificate

YWCA Lebanon, Lebanon Jan 1990 - Feb 1991

Relevant Skills and Abilities


- Precisely record and document medical claim form information

- Data Entry for Firearm Registration, background checks and Quality Control (RCMP)

- Proofread work for typographical and grammatical errors prior to publication

- Answer and forward phone calls

- Organize and distribute in-coming and out-going mail

- General office duties (filing, faxing, photocopying, basic errands)

- Schedule appointments, provide information to callers

Customer Service

- Greet and direct clients and visitors

- Book and confirmed appointments

- Answer telephones with multiple lines

- Provide clients with information regarding merchandise and services

- Promote products and services to customers

- Processed payments and credits, and answered all other inquiries

Employment History

MIFO Nov 2015-2017


École élémentaire catholique

l'Étoile-de-l'Est Nov-2008 -2017

Lunch supervisor

Claim Assessor

Resolve Corporation, Ottawa, ON Jan - Nov 2007

Data Entry Operator

BDP Business Data Services Limited, Ottawa, ON 2000 - 2003

Administration clerk

A&J Design 1997 - 2000

Hair Stylist

Holtz Spa 1997 - 2001

Hair Stylist/Office Clerk

Santino’s Hair Design 1994 - 1996

Administrative Assistant

St. George Hospital Achrafy Lebanon 1990 - 1993

Special Interests

Learning new computer applications, ice skating, swimming, reading, and creative designing with painting.

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