Administrative Assistant Staff
Resume:
Michelle Ngai
Toronto, ON M1T 2G8
********.******@*****.***
PROFILE:
Meticulous administrative assistant with excellent organizational and time management skills; Experienced in planning and coordination; Exceptional interpersonal and communication skills (verbal and written); Prioritizes work and objectives; Effective and efficient analytical and problem-solving skills; Ability to manage multiple staff schedules, enquiries and payroll documentation; Proficient keyboarding and computer skills (Microsoft Word, Excel and PowerPoint); Quick learner and eager to develop further computer and related technology skills.
EXPERIENCE
Administrative Assistant Aug. 2015 – Feb. 2018
The Health Institute Toronto, ON
Develop and maintain administrative process to achieve organizational objectives and ensure accuracy and efficiency
Manage agency calendar via booking client appointments, meetings and events for all staff
Responsible for administrative expenses, preparing invoices and collection calls regarding delinquent accounts and handling confidential information with discretion
Handle a high volume of calls and in person visits from clients, vendors and community partners
Act as central point of contact for requests, complaints and business issues for Directors and organization from internal/external clients and vendors
Prepare, format, revise, consolidate and review reports, business, policy proposals and presentations
Front Store Supervisor & Merchandiser Jan. 2013 – Dec. 2015
Shoppers Drug Mart North York, ON
Supervised and trained new staff on policies and procedures and daily responsibilities
Handled phone/in-person inquiries and complaints with sensitivity and efficiency
Utilized problem-solving skills to resolve scheduling issues and staff disputes
Ensured customers were educated on store products and promotions
Prepared front store paperwork and daily cash deposits for the bank
Cashier/Merchandiser (Day/Overnight) Mar. 2010 – Dec. 2012
Shoppers Drug Mart Willowdale, ON
Handed cash/debit/credit transactions, including lottery and TTC items
Greeted and engaged customers in a friendly and professional manner
Prepared and coordinated promotional gift cards/giveaways and events
Maintained front store appearance and management of cashiers
Stocked, filled, maintained store merchandise (Front & Cosmetics)
EDUCATION
Honours Bachelor of Arts – Equity Studies/Women & Gender Studies Sep. 2007 – Apr. 2012
University of Toronto
REFERENCES AVAILABLE UPON REQUEST
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