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Administrative Assistant Staff

Toronto, ON, Canada
March 12, 2018

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Michelle Ngai

** *********** *****

Toronto, ON M1T 2G8



Meticulous administrative assistant with excellent organizational and time management skills; Experienced in planning and coordination; Exceptional interpersonal and communication skills (verbal and written); Prioritizes work and objectives; Effective and efficient analytical and problem-solving skills; Ability to manage multiple staff schedules, enquiries and payroll documentation; Proficient keyboarding and computer skills (Microsoft Word, Excel and PowerPoint); Quick learner and eager to develop further computer and related technology skills.


Administrative Assistant Aug. 2015 – Feb. 2018

The Health Institute Toronto, ON

Develop and maintain administrative process to achieve organizational objectives and ensure accuracy and efficiency

Manage agency calendar via booking client appointments, meetings and events for all staff

Responsible for administrative expenses, preparing invoices and collection calls regarding delinquent accounts and handling confidential information with discretion

Handle a high volume of calls and in person visits from clients, vendors and community partners

Act as central point of contact for requests, complaints and business issues for Directors and organization from internal/external clients and vendors

Prepare, format, revise, consolidate and review reports, business, policy proposals and presentations

Front Store Supervisor & Merchandiser Jan. 2013 – Dec. 2015

Shoppers Drug Mart North York, ON

Supervised and trained new staff on policies and procedures and daily responsibilities

Handled phone/in-person inquiries and complaints with sensitivity and efficiency

Utilized problem-solving skills to resolve scheduling issues and staff disputes

Ensured customers were educated on store products and promotions

Prepared front store paperwork and daily cash deposits for the bank

Cashier/Merchandiser (Day/Overnight) Mar. 2010 – Dec. 2012

Shoppers Drug Mart Willowdale, ON

Handed cash/debit/credit transactions, including lottery and TTC items

Greeted and engaged customers in a friendly and professional manner

Prepared and coordinated promotional gift cards/giveaways and events

Maintained front store appearance and management of cashiers

Stocked, filled, maintained store merchandise (Front & Cosmetics)


Honours Bachelor of Arts – Equity Studies/Women & Gender Studies Sep. 2007 – Apr. 2012

University of Toronto


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