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Customer Service Sales/Data Entry

Elmhurst, NY
15-18 per hour
March 12, 2018

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Manuel Armada

**-** **** ****** ********, NY ****7



Client Service, First Choice Staffing/Church Pension Group, New York September 2017 – November 2017

Processed Retirement benefits for Diocese employees, both Defined Contributions, Defined Benefits and Beneficiaries

Updated client’s life insurance, both individual and group policies including annuities

Interacted with client over the telephone regarding benefit payments, billing, benefit policies and guidelines.

Did research subpar scores on our transactional survey results and conducting root cause analysis for service improvement plans

Updated individual participants in Fidelity Life Insurance, research client issues and vendor reconciliation report

Export Office Coordinator, Worldwide Flight Services, JFK International Airport, New York May 2017 – September 2017

Scheduled and oversee every facet of exports from location including manual invoices, certificates of origin, and ensure exports are compliant with industry regulations

Responsible for coordinating all export deliveries with airline companies, prepares orders for shipping to international airports

Insures all documents for exports have been properly processed for export compliance

Determined method of shipment and prepares bills of lading, invoices and other shipping documents, provide personalize service to the customers

Arranged international shipments for customers ensuring documents are completed correctly

Coordinated the movement of time critical cargo via air services from time of pick up to delivery

Case Manager, First Choice Staffing/Rescare Workforce, New York February 2017 – March 2017

Assessed participants competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions

Maintained information about area resources and employers, refers participants to supportive services

Conducted regular ongoing individual meetings with participant for job search, education, job retention, and job readiness

Managed a caseload of participants and provides counseling and mentoring

Completed paperwork to document participant activity and progress

Quality Control Compliance Coordinator, Advanced Clinical Laboratory Solutions, Inc., New York April 2015 – February 2017

Conducted periodic internal reviews and audit ensuring that compliance procedures are followed

Implemented improvement in communication, monitoring and enforcement of compliance effectiveness

Discussed emerging compliance issues with management and employees

Verified that all regulatory policies and procedures are all documented, implemented and communicated

Inside Sales Representative, Globe Diamonds, Inc. New York October 2013 – November 2014

Identified decision makers within targeted leads to begin sales process

Collaborated with Sales Supervisor to determine necessary strategic sales approaches

Prepared sales order forms and reports; followed-up calls to customers via telephone and email cross-sell and up-sell

Merchandising Assistant, JCrew, New York December 2003 – April 2015

Worked in tandem with lead merchandiser in arranging store displays

Assessed selling outcomes and developed ways to improve existing marketing strategies

Maintained consistent contact with management and provided exceptional customer service

Head Cashier, JCrew, New York September 2003 – December 2003

Oversaw staff productivity, trained new cashiers, scheduled work hours and breaks

Handled complicated issues and complaints, balanced all cash registers

Maintained a consistent contact with management and provided exceptional customer service

Personal Aide Assistant, New York August 2002 – September 2003

Assisted in Activities of Daily Living, housekeeping and hygiene needs; helped facilitate transportation and leisure activities for client

Escorted the patient from home to clinic and hospital appointments

Seminar Fulfillment Coordinator, The Geneva Companies, California April 1994 – August 2002

Planned organized and scheduled all activities and seminars; assisted seminar director with correspondence, memos and agendas

Initiated archiving of printed designs and digital files


Proficient in Microsoft Office - Word and Excel, 14 years of experience in Customer Service and a year of experience providing healthcare care to a geriatric patient, freelance artist


Art History Program, Irvine Valley College, Irvine, CA

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