Customer Service Sales/Data Entry
Resume:
Manuel Armada
**-** **** ****** ********, NY ****7
***********@*****.***
PROFESSIONAL EXPERIENCE
Client Service, First Choice Staffing/Church Pension Group, New York September 2017 – November 2017
Processed Retirement benefits for Diocese employees, both Defined Contributions, Defined Benefits and Beneficiaries
Updated client’s life insurance, both individual and group policies including annuities
Interacted with client over the telephone regarding benefit payments, billing, benefit policies and guidelines.
Did research subpar scores on our transactional survey results and conducting root cause analysis for service improvement plans
Updated individual participants in Fidelity Life Insurance, research client issues and vendor reconciliation report
Export Office Coordinator, Worldwide Flight Services, JFK International Airport, New York May 2017 – September 2017
Scheduled and oversee every facet of exports from location including manual invoices, certificates of origin, and ensure exports are compliant with industry regulations
Responsible for coordinating all export deliveries with airline companies, prepares orders for shipping to international airports
Insures all documents for exports have been properly processed for export compliance
Determined method of shipment and prepares bills of lading, invoices and other shipping documents, provide personalize service to the customers
Arranged international shipments for customers ensuring documents are completed correctly
Coordinated the movement of time critical cargo via air services from time of pick up to delivery
Case Manager, First Choice Staffing/Rescare Workforce, New York February 2017 – March 2017
Assessed participants competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
Maintained information about area resources and employers, refers participants to supportive services
Conducted regular ongoing individual meetings with participant for job search, education, job retention, and job readiness
Managed a caseload of participants and provides counseling and mentoring
Completed paperwork to document participant activity and progress
Quality Control Compliance Coordinator, Advanced Clinical Laboratory Solutions, Inc., New York April 2015 – February 2017
Conducted periodic internal reviews and audit ensuring that compliance procedures are followed
Implemented improvement in communication, monitoring and enforcement of compliance effectiveness
Discussed emerging compliance issues with management and employees
Verified that all regulatory policies and procedures are all documented, implemented and communicated
Inside Sales Representative, Globe Diamonds, Inc. New York October 2013 – November 2014
Identified decision makers within targeted leads to begin sales process
Collaborated with Sales Supervisor to determine necessary strategic sales approaches
Prepared sales order forms and reports; followed-up calls to customers via telephone and email cross-sell and up-sell
Merchandising Assistant, JCrew, New York December 2003 – April 2015
Worked in tandem with lead merchandiser in arranging store displays
Assessed selling outcomes and developed ways to improve existing marketing strategies
Maintained consistent contact with management and provided exceptional customer service
Head Cashier, JCrew, New York September 2003 – December 2003
Oversaw staff productivity, trained new cashiers, scheduled work hours and breaks
Handled complicated issues and complaints, balanced all cash registers
Maintained a consistent contact with management and provided exceptional customer service
Personal Aide Assistant, New York August 2002 – September 2003
Assisted in Activities of Daily Living, housekeeping and hygiene needs; helped facilitate transportation and leisure activities for client
Escorted the patient from home to clinic and hospital appointments
Seminar Fulfillment Coordinator, The Geneva Companies, California April 1994 – August 2002
Planned organized and scheduled all activities and seminars; assisted seminar director with correspondence, memos and agendas
Initiated archiving of printed designs and digital files
SKILLS & QUALIFICATIONS
Proficient in Microsoft Office - Word and Excel, 14 years of experience in Customer Service and a year of experience providing healthcare care to a geriatric patient, freelance artist
EDUCATION
Art History Program, Irvine Valley College, Irvine, CA
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