Customer Service Microsoft Office

TAHA BALCI

*** ***** ******** **. ***: *** Los Angeles CA 90020

213-***-**** – **************@*****.***

Objective

Obtain a position in Management utilizing proven abilities in supervision, analysis and leadership.

Education

University Of Kocaeli / Kocaeli, Turkey September 201 - May 2015

B.A. ENVIRONMENTAL ENGINEERING

NORTHWEST COLLEGE /Cody, WY January 2016- June 2016

PROFESSIONAL ENGLISH COURSE

LANGUAGE SYSTEM INTERNATIONAL / Los Angeles, CA July 2016 – April 2017

TOEFL COURSE

PROFESSIONAL EXPERIENCE

INTERNSHIP / Istanbul, Turkey May/2013- February/2014

Environmental Engineer

Waste water treatment with biological methods.

Prepare, review, and update environmental investigation reports.

Obtain, update, and maintain plans, permits, and standard operating procedures.

Monitor the progress of environmental improvement programs.

IRMA HOTEL / Cody, WY June/2015-October/2015

Server

Delivered exceptional, friendly, and fast service.

Answered questions about menu selections and made recommendations when requested.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.

Skillfully anticipated and addressed guest service needs.

Managed closing duties, including restocking items and reconciliation of the cash drawer.

NORTHWEST COLLEGE / Cody,WY January/2016-June/2016

Secretary

Answering calls, taking messages and handling correspondence.

Maintaining diaries and arranging appointments.

Typing, preparing and collating reports.

Managing databases.

PIZZA HUT / Cody, WY December/2015- June /2016

Cooker

Stocked the freezers and advertised for the business.

Team won the regional pizza selling contest during employment, delivered pizzas in a timely manner to a multitude of customers, made pizzas, prepped the food, and cleaned the store.

PRIME CUTTS / Los Angeles,CA July/2016-Today

General Manager

Coordinating daily restaurant management operations, deliver superior service and maximize customer satisfaction, respond efficiently and accurately to customer complaints,organize and supervise shifts, train new and current employees on proper customer service practices, create detailed reports on weekly, monthly and annual revenues and expenses.

HIGHLIGHTS

Certificates: Food Handler, Customer Relation and Service.

Computer: C+, Experienced in Microsoft Office Especially Excel, PowerPoint, Word; Adobe InDesign.

Language: Turkish (Native) English (Fluent)

Interest: Cooking, Music Instruments, Computer Programing and Extreme Sports.

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