Customer Service Microsoft Office

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

SIMMALY SOUNAKHEN

C: 702-***-**** **********@*******.***

Dedicated and focused with years of experiences combining management and customer service skills, who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Microsoft Office proficiency

Meticulous attention to detail

Self-directed

Time management

Dedicated team player

Strong interpersonal skills

Self-starter

Professional and mature

Results-oriented

Excel spreadsheets

09/2016 to 02/2018 Orde Fulfillment/Shipping Clerk Sable Systems International - North Las Vegas, NV

Processed Sales and Repair order domestically and internationally Pack and ship orders in accordance to standard operating procedures Using Quick Books to update and print packing slips Create shipping labels using FEDEX/UPS and various local carriers Insures accurate and timely shipping to customers

Determines and initiates packing requirements for the work week. 06/2015 to 06/2016 Assistant Technician

Meritronic - Las Vegas, NV

Helped co-workers verified parts,values and priorities prior to soldering components to circuit board.

Operated wave machine and touch up through hole

Sub Assemblies cables

Assistant co-workers with daily tasks.

12/2001 to 04/2014 Restaurant Manager

Phuket Thai Cuisine - Webster, NY

Determined staffing requirements and interviewed, hired and trained new employees. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

1993 Associate of Arts: Business Administration

Monroe Community College - Rochester, NY, USA

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