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Customer Service Information

March 12, 2018

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David Brooks

**** ******** *** *

Fort Worth, TX 76137


An established employee with Foreclosure, Bankruptcy, and Litigation experience. Skilled in paying attention to details as well as working together to achieve a common goal. Experience


Bankruptcy Specialist--6/2016-Present

Complete Proofs of Claims for chapter 7 and 13 bankruptcies. Also responsible for the completion of reaffirmation agreements as well as Motion for Relief. Handle any litigation such as objections in a timely manner. In constant communication with local counsel to protect the company's interest. Ensure the quality as well as making sure bar dates are met. Bank of America

AVP Bankruptcy Specialist II 8/2012-7/2015

Validate proof of claims for chapter 7,11, 12, and 13 Bankruptcies. Checked for any inaccuracies regarding fees, payments due, interest and total claim amount. Calculate the escrow to ensure the payments that we are claiming are correct. Created and referred Proof of Claims to attorneys for filing. Reviewed documents such as Deeds, Notes, AOM’s, Escrow Statements, Bankruptcy plans, and Agreed Orders. Managed a report of high priority loans and handled escalated issues for these loans. Stayed in contact with managers and leads in other departments to ensure consistent workflow. Utilized systems such as AACER, PACER, LPS. Received many accolades for accuracy as well as workflow improvements. Bank of America

Mortgage Servicing Specialist 2/2010-8/2012

Completed research to verify who holds the Sr. Lien. If in foreclosure, contacted the attorney for refer to, first legal, and sale dates if available. In the event of a missed sale, gathered figures and updated the loan accordingly. Used web based systems such as AACER to gather Bankruptcy information. I also interpreted Titles, mortgage notes, foreclosure notices, and credit reports as well. Researched using County websites as well as MERS to find who held the Sr. Lien. Trained several associates meanwhile exceeding in meeting requirements that were set for production. Have received numerous awards and accolades for performance as well as quality of work. Wachovia Dealer Services

Customer Service 3/09-12/09

Took inbound calls to assist customers with applications for refinancing of their automobile loans. Discussed in detail title issues including removing/adding names from title, release dates, and registration. Educated customers of contract details, regarding term length, interest rates, and payment distribution. I was also 1 of 10 out of 3 call centers to achieve 3 customer compliments for service in 1 month. I received 2 in the same week.

JPMorgan Chase Bank

Title Processing 4/08-1/09

Went through incoming files to determine what documents were needed in order to complete the title applications to place JPMorgan Chase Bank’s name as lienholder on car titles. Had financial institution or DMV’s fax me paperwork, in order to eliminate the stress on the customer having to retrieve such information. Contacted customers to keep them informed of the progress and potential completion date. Submitted all necessary documents to DMV for processing. Calculated possible taxes that were owed for registration and submitted payments for that amount. Was responsible for 13 states and knowing the laws for registration in each state.

Americredit Financial Services

Customer Service 7/07-3/08

Took inbound calls to assist customers in making payments regarding their automobile loans. I also discussed detailed lending information concerning their contract. Discussed in detail simple interest, and pre-computed loans. I received documents from customers as well as dealerships concerning title issues. If a customer was in Bankruptcy, spoke with them to find out what chapter and if the vehicle was included. I was able to cut down processing time, by directly receiving the fax from customers and contacting the department's myself. Received many accolades for productivity. Centex Home Equity Company/NationStar Mortgage

Loan Officer/Processor 9/05-8/06

Structured the loan and followed up with the customer, title agencies, and insurance companies for any documents needed to complete the loan. R eview documents such as appraisals, flood insurance, tax information, borrowers pay history. Determined if the Bankruptcy or Foreclosure was still active, and if further documents were needed. Once information was verified and received, forwarded file to the underwriting department for completion of loans. I was also part of 3 people out of 20 that received a bonus the first month on the floor. Also obtained my Texas Insurance license. Providian Financial

Real Rewards Representative 7/03-8/05

Assisting customers by performing customer service duties, as well as assisting customers with special rewards program, co-brand credit cards and explaining account change in terms, FICO information and account benefits to customers. Back-up Work Flow Coordinator. Was a part of the Balance Transfer team, and obtained monthly bonuses for the amount of transfer completed. Xcel energy

Customer Service 4/01-3/03

Assisted customers with making payments over the phone, and provided balance information. I answered questions regarding their electric or gas service. Started and stopped service upon customers' request. Also was the area control emergency phone coordinator. When late night emergencies came up answered phone, took down information and dispatched a serviceman to that area. Was also part of the Assist Team which entailed answering question for other reps if supervisor was not available. Education

Palo Duro High School 2000

Diploma General Studies

Penn Foster College currently enrolled


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