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Manager Customer Service

Nixa, MO, 65714
March 12, 2018

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John Jehle

*** *. ******* ***.

Nixa MO, *****

417-***-**** (M)



SAS Retail Services/Advantage Solutions August 2011 - present

Springfield, Missouri

Retail Supervisor

Retail Supervisor of SAS Retail Services/Advantage Solutions, representing Mars/Wrigley in 83 Walmart stores. Manage a Team of 10 employees, in Missouri, Kansas, Oklahoma and Illinois. Ensure the achievement of in-store retail excellence goals by building goodwill with the trade and Clients, manage new item placement, and completion of all retail projects. Make sure employees are increasing brand representation and effectiveness by establishing and maintaining trade and Client relationships and by conducting Client work with appointments. Oversee budgeting and expense control with the goal of coming in under budget and having excellent control of expenses. Duties include hiring, training, coaching, guiding, directing, and developing direct reports using company-wide processes, tools and resources.

Windstream/Nuvox December 2006 – August 2011

Springfield, Missouri

District Dealer Manager

Identify and develop relationships with 3rd Party Dealer participants. Target the best qualified Data vendors, PBX providers and Telecom consultants in my market and educate them on the Windstream Communications opportunity. Develop and grow a strong partnering relationship with Dealers and the Dealer sales organization, by providing training and support to all Dealer partners. Sell with Dealers and provide accurate paperwork to them.

McLeodUSA January 1997 - September 2006

Overland Park, Kansas

Manager of Account Managers

Managed 11 employees, within 4 different markets, who were responsible for maintaining existing accounts, by growing long-term relationships. Viewed as a subject matter expert in telephony and act as a point of contact for many different departments in many markets. Obtained and managed high level accounts in Kansas City and surrounding areas. Assessed client needs and recommended appropriate products or modifications. Developed a solid reputation for upholding high ethical standards and realizing Corporate goals and objectives.

• 106% Quota 2004

• 170% Quota 2003

• 125% Quota 2002

• 134% Quota 2001

• Chosen for “Insiders Guide to the Climb of your Life” publication.

• “Steve Grey Challenge”, 2001.

• Employee of the year - 1999, McLeod USA, Springfield Branch

John Jehle – page 2

Lowes of Springfield Sept. 1993 - January 1997

Springfield, Missouri

Department Manager/Zone Manager

Managed all aspects of the department including inventory, financial reports and customer service. Led and motivated 30 individuals in 3 various departments. Contributed to growth and profitability of company.

• Saved company $5,000/month in losses by protecting inventory.

J. Hopkins and Assoc. May 1984 - September 1993

Springfield, Missouri

Real Estate Operations Manager

Directed all facets of real estate business, including sales, listings, closings, advertising and property management. Coordinated transactions, conducted closings, leased over 100 units, in many different locations, directed contractors concerning repairs, tracked numbers & analyzed trends.

• Million dollar sales award winner - 1987, 1988


Southwest Missouri State University May 1984

Springfield, Missouri

BS Education/Social Studies

Lifetime Missouri Teaching Certificate, Grades 7 - 12


Shayla Hale - Springfield MO - 417-***-****

Wanetta Bright - Ozark MO - 417-***-****

Kathy Smythe – Lenexa KS – 913-***-****

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