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Administrative Assistant Office

Ottawa, ON, Canada
March 14, 2018

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Fadumo Hassan

****-**** ********* **.

Ottawa, ON K1V 8Y5



Fluent in English and Somali (writing, reading, and oral)

Excellent in administration work (i.e. Faxing, phone calls, filing etc.)

Quick and eager to learn new things

Considerate to all people

Very good at dealing with difficult situations


Call center Agent- Royal Bank of Canada (Current)

Receive inbounds calls for activation of credit cards

Pitch and sale insurance to valued RBC customers

Answer any questions RBC customer might have after activation of credit cards


Crew (August 2017- February 2018)

Primary duties of crew members consist of taking orders, preparing meals, packaging food items, and ringing up guest purchases. Secondary duties involve preparing food and ingredients, opening and closing the store, and cleaning. Crew must also be responsible of keeping the kitchen, dining area and washrooms clean at all times.

Canadian Tire

Cashier (May- July 2016)

Receive and disburse money to customers while having a basic knowledge of how to use electronic scanners, cash registers, or related equipment. This position involved in processing credit or debit card transactions and validating checks.

Elemental Data Call Center

Telephone surveyor (2013-2014)

Collect information by phone to secure opinions on a variety of products, services or concepts. The position involved contacting respondents and asking a series of questions over the telephone

Canadian Tire– Kognitive marketing

Field Market Representative (September- November 2013)

Consisted of Canadian Tire credit cards being sold to customers on behalf of a Canadian Tire. The position also included going out to the field to source for customers or by servicing existing ones and by developing a clear strategy to sell the products of the company.


Somali Education Fund

Administrator/Public relations director (2016- Present)

Work on internal logistics within the organization

Connect with other organizations

Raise awareness and network

Riverside hospital

Administrative Assistant (November 2015- March 2016)

Calls patients to remind of upcoming appointments

Faxing consultations to doctors

File documents into appropriate bins

Awakening: Reviving the Spirit of Somali Youth

Registration Coordinator (January 2014,2015)

Gave tickets at the front door

Information on the venue

Made sure that everyone was seated

Finance upkeep of tickets sold


Algonquin Careers Academy 2018 - 2019

Medical Office Assistant

Starting the coming summer

Algonquin College 2014 - 2015

Advanced Biotechnology

Completed one year

Ottawa Islamic School 2009 - 2013

Ontario Secondary School Diploma Studies

Completed June 28th 2013

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