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Customer Service Sales Representative

Pelham, AL
March 14, 2018

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Suzie Streets Cambron

**** ***** *****

Pelham, AL 35124



To gain a career as a sales representative/ account representative/ online customer sales or support position interacting with customers by providing excellent service, resolving the reason for their call, assisting in taking care of their need and gaining a return customer for life.


University of Montevallo, Montevallo, AL

Bachelor of Business Administration Degree, December 1989

AACSB Nationally accredited business program

Major: Marketing

Employment History

Sept 2016-Feb 2018 Online Customer Service Representative, Wells Fargo Bank, Homewood, AL

Assisted customer to enroll in online banking, Zelle, wire transfers, Bill pay and sign up to receive text or e-mail messages and notification alerts.

Explained the steps in how to add a personal checking/ savings account at an outside bank to process a bank to bank transfer using trial deposits

Paid customers monthly bills using bill pay, making sure to confirm the amount, date, whether it was manual/recurring, giving confirmation number and arrival

Walked the customer through the process of how to make a mobile deposit by using the app and assisted on getting money from the A.T.M. using card free access.

Submitted Technical cases for phone numbers that were ineligible to receive advanced access codes

Processed bill pay claims for payments never received, sent to the wrong payee, sent for the wrong amount, sent to the incorrect address, sent to a closed credit card or account number or sent to a vehicle or card that was paid in full

Filed fraud claims for wire transfers, Zelle transfers and unrecognized transactions on accounts

Unlocked debit cards by verifying the last 6 transactions, amounts and dates with the customer, removing Status A and reactivating the card to work

Activated new debit cards that were received in the mail, ordered replacement debit cards, placed holds on cards that were missing, lost or stolen

Updated customer addresses, phone numbers, ordered checks, removed overdraft fees, monthly service fees, non-Wells Fargo A.T.M. fees, waived stop payment fees, waived fees for ordering bank statements for proof of payment

Navigated customers to the card design studio to personalize their debit card or credit card with a photo, managed to have high scores in Customer surveys and Q A.

Aug 2014-Sept 2016 Customer Service/Cashier/Senior Beauty Advisor, Walgreen’s, Hoover, AL

Interacted daily with customers about skin cleansers, facial moisturizers, make up foundations, mascaras, eyeliners, lipstick, hair products and other items

Store revisions/resets in store following planograms, printing tags and printing signs

Cashier, balanced register daily and helped with closing operations with registers

Awarded “Employee of the Month for March 2016” for increasing sales 107% compared to last year

Weekly scan outs using a Telxon hand held computer in the Cosmetic department for any out of stocks

Provided excellent customer service, helping customers locate products at other Walgreen’s locations

Jan 2014-Aug 2014 Cashier and Aprons Meal Clerk, Publix, Birmingham, AL

Provided friendly customer service while checking grocery items

Balanced register daily

Cooked recipe of the week for Aprons Meal Center, interacted with produce, meats, deli and bakery departments to gather required items to cook meals.

Managed time efficiently to prepare multiple meals during shift.

Jan 2013-Sept 2013 Customer Sales Service Representative, Wells Fargo, Hoover, Alabama

Opened checking and savings accounts, credit cards, C.D.’s and did wire transfers

Helped customers sign up for car and home owners insurance with Wells Fargo

Placed referrals with Wells Fargo Home Mortgage and Regional Private Banker

Received all “ Perfect 5 ” service scores from 10 customers on the Wells Fargo Gallop Poll in 2013

Helped balance the vault, A.T.M., log night drop and receive/ship out with Loomis

Placed 13th out of 52 C.S.S.R.’s in June 2013 for credit card solutions (July 1, 2013 report)

Placed outbound phone calls to customers in prospector

Set appointments for customers to come in to open up D.D.A. and savings accounts

Helped with receiving instant debit cards, logging them into the store computer and issuing them to customers

2005-2013 Sales Representative / Merchandiser, Hallmark EFH/AMB Sales

Worked assigned territory of Publix and Winn Dixie

Exceeded sales from the previous year’s totals in quarterly reports

Liaison between store managers, receiving clerk, Hallmark customer service and area supervisor

Trained new employees in the sales field

2007-2012 Card Specialist / Cashier, Walgreens

Responsible for cards, stationary, books, gift wrap sections and trained new employees

Exceeded sales from the previous year’s totals in my stores

Worked as front register cashier and the beauty department cashier

2009- 2010 Enumerator for the Census Bureau, United States Government

2009 Map spotter

2010 Conducted interviews with citizens and managed assigned areas

Recognized as top enumerator on the Shelby County, Alabama team

2003- 2004 Sales Representative / Merchandiser, American Greetings

Worked assigned territory consisting of Wal-Mart Super Center, Food World, Bruno’s, Hobby Lobby and Rite Aid

1990-1996 Sales Representative / Miller, Stabler,& Smith, Inc.

Made presentations with convenience store buyers for new products and existing items

Sold product displays to grocery and convenience stores

Experienced in store resets and planograms

Worked assigned territory with over 300 stores/ represented company at food shows throughout the year

1988-1990 Hotel Operator / Concierge / The Wynfrey Hotel ( Hoover, Alabama )

Answered the switchboard for the hotel, restaurants, sales, reservations and management

Presented: The Shoppers Package, Honeymoon package, suites and different rooms to guests by phone

Concierge: Set up breakfast, coordinated VIP guest request for golf appointments and restaurants

1986-1988 Sales Associate Zale’s Jewelers

Demonstrated product knowledge in presenting merchandise to customers

Daily put out the jewelry and took it up at night to be stored in the safe

Presented Zale’s credit card applications and won an award for the store and in our district for the most applications faxed over and approved

Achieved daily sales quota


Ability to make presentations to large groups with ease and confidence

Excellent verbal and written communication skills

Microsoft Word 2010

Microsoft Excel 2010

Ability to work with little supervision and able to motivate myself

Ability to type 55 to 60 words per minute

Organized University of Montevallo and W.A. Berry High School class reunions

College Activities & Awards

Recipient of the Thera Richter Phi Chi Theta Business Fraternity Scholarship

Senior Class President at the University of Montevallo

SGA College of Business Senator

Senior Class Favorite

Junior Class Favorite

Phi Chi Theta Business Fraternity Vice President of Programs

Chi Omega Social Fraternity Photographer

Chi Omega Social Fraternity (Sorority)

Gold Orchestra for College Night

Hobbies / Interests

Exercising at the Pelham YMCA


First Baptist Church Pelham orchestra member (clarinet)

Pelham High School band chaperone 2009-2016

Watching my daughter perform with The University of Alabama Million Dollar Band Color guard

Watching / listening to my son on WLJS 91.9 FM Live Stream on Tuesday nights with JSU.

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