Customer Service Sales Representative
Resume:
Suzie Streets Cambron
Pelham, AL 35124
*********@***.***
Objective
To gain a career as a sales representative/ account representative/ online customer sales or support position interacting with customers by providing excellent service, resolving the reason for their call, assisting in taking care of their need and gaining a return customer for life.
Education
University of Montevallo, Montevallo, AL
Bachelor of Business Administration Degree, December 1989
AACSB Nationally accredited business program
Major: Marketing
Employment History
Sept 2016-Feb 2018 Online Customer Service Representative, Wells Fargo Bank, Homewood, AL
Assisted customer to enroll in online banking, Zelle, wire transfers, Bill pay and sign up to receive text or e-mail messages and notification alerts.
Explained the steps in how to add a personal checking/ savings account at an outside bank to process a bank to bank transfer using trial deposits
Paid customers monthly bills using bill pay, making sure to confirm the amount, date, whether it was manual/recurring, giving confirmation number and arrival
Walked the customer through the process of how to make a mobile deposit by using the app and assisted on getting money from the A.T.M. using card free access.
Submitted Technical cases for phone numbers that were ineligible to receive advanced access codes
Processed bill pay claims for payments never received, sent to the wrong payee, sent for the wrong amount, sent to the incorrect address, sent to a closed credit card or account number or sent to a vehicle or card that was paid in full
Filed fraud claims for wire transfers, Zelle transfers and unrecognized transactions on accounts
Unlocked debit cards by verifying the last 6 transactions, amounts and dates with the customer, removing Status A and reactivating the card to work
Activated new debit cards that were received in the mail, ordered replacement debit cards, placed holds on cards that were missing, lost or stolen
Updated customer addresses, phone numbers, ordered checks, removed overdraft fees, monthly service fees, non-Wells Fargo A.T.M. fees, waived stop payment fees, waived fees for ordering bank statements for proof of payment
Navigated customers to the card design studio to personalize their debit card or credit card with a photo, managed to have high scores in Customer surveys and Q A.
Aug 2014-Sept 2016 Customer Service/Cashier/Senior Beauty Advisor, Walgreen’s, Hoover, AL
Interacted daily with customers about skin cleansers, facial moisturizers, make up foundations, mascaras, eyeliners, lipstick, hair products and other items
Store revisions/resets in store following planograms, printing tags and printing signs
Cashier, balanced register daily and helped with closing operations with registers
Awarded “Employee of the Month for March 2016” for increasing sales 107% compared to last year
Weekly scan outs using a Telxon hand held computer in the Cosmetic department for any out of stocks
Provided excellent customer service, helping customers locate products at other Walgreen’s locations
Jan 2014-Aug 2014 Cashier and Aprons Meal Clerk, Publix, Birmingham, AL
Provided friendly customer service while checking grocery items
Balanced register daily
Cooked recipe of the week for Aprons Meal Center, interacted with produce, meats, deli and bakery departments to gather required items to cook meals.
Managed time efficiently to prepare multiple meals during shift.
Jan 2013-Sept 2013 Customer Sales Service Representative, Wells Fargo, Hoover, Alabama
Opened checking and savings accounts, credit cards, C.D.’s and did wire transfers
Helped customers sign up for car and home owners insurance with Wells Fargo
Placed referrals with Wells Fargo Home Mortgage and Regional Private Banker
Received all “ Perfect 5 ” service scores from 10 customers on the Wells Fargo Gallop Poll in 2013
Helped balance the vault, A.T.M., log night drop and receive/ship out with Loomis
Placed 13th out of 52 C.S.S.R.’s in June 2013 for credit card solutions (July 1, 2013 report)
Placed outbound phone calls to customers in prospector
Set appointments for customers to come in to open up D.D.A. and savings accounts
Helped with receiving instant debit cards, logging them into the store computer and issuing them to customers
2005-2013 Sales Representative / Merchandiser, Hallmark EFH/AMB Sales
Worked assigned territory of Publix and Winn Dixie
Exceeded sales from the previous year’s totals in quarterly reports
Liaison between store managers, receiving clerk, Hallmark customer service and area supervisor
Trained new employees in the sales field
2007-2012 Card Specialist / Cashier, Walgreens
Responsible for cards, stationary, books, gift wrap sections and trained new employees
Exceeded sales from the previous year’s totals in my stores
Worked as front register cashier and the beauty department cashier
2009- 2010 Enumerator for the Census Bureau, United States Government
2009 Map spotter
2010 Conducted interviews with citizens and managed assigned areas
Recognized as top enumerator on the Shelby County, Alabama team
2003- 2004 Sales Representative / Merchandiser, American Greetings
Worked assigned territory consisting of Wal-Mart Super Center, Food World, Bruno’s, Hobby Lobby and Rite Aid
1990-1996 Sales Representative / Miller, Stabler,& Smith, Inc.
Made presentations with convenience store buyers for new products and existing items
Sold product displays to grocery and convenience stores
Experienced in store resets and planograms
Worked assigned territory with over 300 stores/ represented company at food shows throughout the year
1988-1990 Hotel Operator / Concierge / The Wynfrey Hotel ( Hoover, Alabama )
Answered the switchboard for the hotel, restaurants, sales, reservations and management
Presented: The Shoppers Package, Honeymoon package, suites and different rooms to guests by phone
Concierge: Set up breakfast, coordinated VIP guest request for golf appointments and restaurants
1986-1988 Sales Associate Zale’s Jewelers
Demonstrated product knowledge in presenting merchandise to customers
Daily put out the jewelry and took it up at night to be stored in the safe
Presented Zale’s credit card applications and won an award for the store and in our district for the most applications faxed over and approved
Achieved daily sales quota
Skills
Ability to make presentations to large groups with ease and confidence
Excellent verbal and written communication skills
Microsoft Word 2010
Microsoft Excel 2010
Ability to work with little supervision and able to motivate myself
Ability to type 55 to 60 words per minute
Organized University of Montevallo and W.A. Berry High School class reunions
College Activities & Awards
Recipient of the Thera Richter Phi Chi Theta Business Fraternity Scholarship
Senior Class President at the University of Montevallo
SGA College of Business Senator
Senior Class Favorite
Junior Class Favorite
Phi Chi Theta Business Fraternity Vice President of Programs
Chi Omega Social Fraternity Photographer
Chi Omega Social Fraternity (Sorority)
Gold Orchestra for College Night
Hobbies / Interests
Exercising at the Pelham YMCA
Couponing
First Baptist Church Pelham orchestra member (clarinet)
Pelham High School band chaperone 2009-2016
Watching my daughter perform with The University of Alabama Million Dollar Band Color guard
Watching / listening to my son on WLJS 91.9 FM Live Stream on Tuesday nights with JSU.
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