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Microsoft Office Technical Support

Rockville, MD
March 14, 2018

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Mariam Tekle-Haimanot

**** ********* **** #* ****** Spring, MD 20906

Tel. 301-***-**** E-mail

US Citizen


Johns Hopkins University, Washington, DC. May 2008

-Master of Art, Applied Economics.

University of Maryland, College Park. May 1996

-Bachelor of Art, Economics.

-Bachelor of Art, French Language & Literature

University of Nice, France. June 1994

-French Language Certificate with concentration in International Business.

University of Maryland, University College August 2005

-Certificate in Computer Graphics & Design.

Professional & Computer Skills


Expert user of Microsoft Office Microsoft Office Suite 2010/2013/2016 (Word, Excel, Access, Outlook, PowerPoint)

Eviews, SAS, SQL.


Excellent written and verbal communication skills.

Ability to establish and maintain good working relationships in a multi-cultural environment with sensitivity and respect for diversity.

Communicating ideas clearly to both technical and non-technical audiences.

Proficient in French and Italian.

Fluent in Amharic and Tigrigna (Ethiopian languages).


Efficient project management and leadership skills.

Adaptable and able to promptly pick up new skills.

Able to work in a multi-disciplined team, excellent interpersonal skills, team player.


Program Coordinator/Research Associate Feb.2017 to present

Global Watch Group (GWG)

Research & Education Specialist Jan. 2012 to Oct. 2016

Isha Home School, India

Taught Microeconomics and Macroeconomics to senior high school students.

Performed regular analysis of various topics in current affairs related to economics and research study programs.

Assisted in research for the Director of INSIGHT - The DNA of Success: a leadership education program in producing articles, background papers, training materials on a wide variety of topics related to entrepreneurship and scaling up of businesses.

Participated in faculty discussions on curriculum, teaching-learning techniques and teaching materials.

Helped prepare senior students for the Indian School Certificate (ISC) examination in Economics, to pursue higher education in India and abroad.

Economist May 2006 to Dec. 2012 Bureau of Economic Analysis, Dept. of Commerce

Contributed to the production of the Industry Benchmark Input-Output Accounts of the USA published every five years by conducting long-term macroeconomic analysis and research on economic accounting for various industries.

Produced quarterly estimates of input and output data for the education, insurance, and entertainment industries from data provided by various statistical agencies including: the Census Bureau, Bureau of Labor Statistics and Federal Reserve Bureau and the Internal Revenue Service.

Produced reports on estimates and methodology used and presented findings and recommendations which were accepted and included in the 2002 Benchmark.

Worked in collaboration with a group of economists on the conversion of the Bureau of Economic Analysis’ final use personal consumption expenditures (PCE) classification to be consistent with System of National Accounts (SNA) Classification of Individual Consumption According to Purpose.

Sr. Programmer/Analyst Jan. 2000 to Apr. 2006

Infrastructure Application Integration & Application Development, Marriott International

Provided technical support to Service Delivery Management projects.

Developed JavaScript routines and following departmental procedures to support new services and providing appropriate documentation and testing.

Assisted with the resolution of application and service design trouble tickets for various applications.

Provided maintenance and support of internally developed applications.

Managed service migration from development to test to production.

Liaised with the Change Control Board and key development team members for design and code review before any new development work and all production moves.

Serviced clients by providing programming, documentaion and implementation under Marriott’s Information Technology guidelines.

Coded SAS programs, conducted testing and debugging, documented and implemented applications related to chargebacks.

Provided production support, collaborated with data management staff in implementing database modifications.

Wrote and revised program documentation for operation and user guides.

Software Developer Nov. 1999 to June 2000

Internet Cargo Services (eCargo), UMBC Technology Center

Worked as a DBA and created and maintained application tables in Oracle database, created triggers, procedures, and user defined functions to support the company’s intranet application.

Wrote queries to retrieve useful data from the database for marketing purposes. Created system documentation and conducted end-user training.

Developed new software using PL/SQL and accessed the database using JDBC.

Production Associate May 1998 to May 1999

National Geographic Society

Managed and coordinated purchase orders and shipping manifests for Printing and Production Control.

Kept a record of reports, transit and mill claims, invoices and credits.

Ensured that orders were confirmed, shipped, and paid for.

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