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Customer Service Sales

San Jose, California, 95125, United States
March 14, 2018

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**** **** **** *****, *** Jose CA 95125 (408) ***-****


Integration of Enterprise Resource Planning, Six Sigma, 5S, and LEAN Principles Safe Motion Dynamics MOS, P&L, WMS, IMS and TMS Systems Employee Training/Coaching/ Mentoring KPI Implementation Carrier Rate Analysis FTL, LTL, Multimodal, Ocean Freight, and Small Package (International and Domestic) optimization 3PL Selection, Contracting, and Implementation Networking & Relationship Building Contract Negotiations

PROFILE: Supply Chain/ Manufacturing Optimization professional who has worked with high profile companies to improve their efficiencies along the entire supply chain, manufacturing processes from factory to client. Finding creative ways to improve an organizations overall performance, by understanding the operations and business model; as a whole. Over 5 years of managerial experience managing warehouse operations and a processing plant.15 plus years of Logistics/Supply Chain operations experience. Twelve years of(B2B) sales experience with Ten years of direct outside sales.


January’17 – Present Iron Mountain, Shred Division - Union City/ Newark, CA

Transportation/Plant Supervisor

Supervise and lead secure shred destruction staff to create and sustain a culture focused on operational excellence, along with a safe and secure work environment. Utilizing a 5S workplace program as the basis of promoting consistency with tasks, workplace layouts, workflow, and metrics. In order, to provide the infrastructure for growth and optimization of processes. Understanding the use of budgets and financial statements to manage a profitable business line.

Key Projects and Results:

Chair of the Iron Mountain Driver Safety Improvement Committee

Chaired the Iron Mountain Transportation Coordinator Mentoring Program

Chaired the Iron Mountain Destruction Tech Mentoring Program

Creator of the New Iron Mountain Shred Plant Workflows,5S, LEAN, and Six Sigma Optimization programs resulting in a $250K reduction in operating costs.

June’15 – January’17 SHRED-IT - Fremont, CA

Plant Manager

The Plant Manager is responsible for managing, planning, and administrating the daily operational/logistics functions of the shred plant/shredding facilities in the most cost effective and customer satisfying manner. My position as a key member of the operations team in managing a safe, productive, secure, and work friendly environment for Shred-It partners.

Key Projects and Results:

Co-Chair of the Safety Improvement Committee, CAL OSHA VPP STM for Shred-It Fremont Plant.

Implemented operational/safety SOP’s and structure that resulted in a Fremont Fire Dept.

approved Plant organizational diagram for improved fire safety and processing efficiency.

Negotiated new contracts with vendors to reduce maintenance costs, resulting in $25,000 of quarterly savings. Created a Supervisor in Training program(pilot) for Plant Partners to develop leadership skills.


May’14 – May’15 FEDEX GROUND - San Jose, CA

Part Time Operations Manager

Primary responsibilities are to manage the PM reload shift of 25 associates to properly sort, scan, audit and load high volume packages for transportation/distribution/warehousing. Excellent communication skills to convey proper protocol to expedite FedEx Ground domestic logistics and international transportation needs of FedEx Ground customers. This entails utilizing a Quality Driven Management skill set, budget management and qualitative analysis understanding of the business model and goals of the FedEx organization.

Key Projects and Results:

Member of the safety committee team that produced over 412 consecutive days of injury free work days.

The Safety Committee also resulted in creating a safety campaign to promote work place safety that is being implemented corporate wide.

Mar ’11 – Present Upside Down Corp. - Studio City, CA

Logistics Consultant

Primary responsibilities are to create and manage the supply chain, distribution, warehousing, domestic and international transportation needs of the corporation. This entailed understanding the business model and goals of the new upstart and creating its supply chain infrastructure.

Key Projects and Results:

Created domestic and importing trade lanes and warehousing saving the company 100,000 in costs.

Negotiated 3PL contract resulting in a savings of 50,000 in warehousing and distribution cost.

June ‘02 – May ‘05 Sherwin-Williams Company – Oakland, CA

Operations Manager/Property Management Representative

Responsible for supervising 12 independent contractor installation crews and managing a warehouse staff, WMS, IMS, creating SOP’s for coordinating installs for clients and IC crews. Provided employee training and coaching and assisted in the hiring process; also, provided marketing, sales and customer service for Sherwin-Williams products and services.

Key Projects and Results:

Finished at over 127% Year to date quota attainment for Q1 2003.

Finished at over 145% Year to date metric attainment for fiscal Q1-Q3 2004.

May 92 – June 02 Federal Express Corporation – Oakland, CA

Courier/Team Lead/Class B Express Freight Driver

Responsible for the execution of safe driving skills and expedient delivery/pickup of customers’ packages and freight. Trained to assist management with SOP’s with courier teams and to manage daily metric goals,

And solve courier operational issues. Collaborated with sales executives and management team to maximize customer service and provide sales leads within a territory; certified to operate a forklift and freight tug.

Key Projects and Results:

Finished as the top FedEx Freight station from Q1 1998- Q4, 2001 for customer service and overall performance.

Received 7-year safe driving award from 1995-2002.

Received Bravo Zulu award for being the top courier in 1994.


BA, History, Minor, Economics 2002

California State University, East Bay

Proficient in Word, PowerPoint, Excel (Macros/Pivot Tables), Outlook, COMET (a Siebel application), Citrix, Safe Keeper Plus, A+, SAM (a CRM application), OMS, WMS, ERP, TMS, (CRM application)


May ‘11 – May ‘12 DeVry University – Fremont, CA

Manager, Local Accounts – Keller Center for Corporate Learning

Primary responsibilities are to generate leads for recruiting prospective students and for marketing DeVry

University’s management education programs.

Key Achievements:

Finished at over 120% Year to date metric attainment for fiscal year 2011.

Finished at over 130% of quota for two consecutive quarters for fiscal year 2012.

Oct ‘10 – April ‘11 Unisource World Wide – Pleasanton, CA

SALES PROFESSIONAL– Packaging Solutions

An entrepreneurial sales professional with experience as a hunter for new business, also established and maintained major account relationships and met personal sales targets within the full line of products or combination of products. Developed a business plan for each account and coordinated use of other company resources (e.g. technical, advertising) to provide value added services to accounts.

Key Achievements:

Finished at over 110% Year to date quota attainment for Q1 2011.

Finished at over 140% Year to date metric attainment for fiscal Q1 2011.

Dec ‘08 – June ‘10 FedEx Services – Fremont, CA

Sales Executive-Marketing Development

Collaborated with sales and operations teams to maximize sales and revenue growth within a territory; Utilized company tools, processes, and technologies to manage and grow a territory selling FedEx products and services.

Key Achievements:

Finished at over 102% Year to date quota attainment for fiscal year 2010.

Finished at over 100% of quota for four consecutive quarters for fiscal year 2010.

May ‘05 – Dec ‘08 DHL Express – Oakland, CA

Account Representative

Interface with top-level executives, identify business opportunities, assess customer needs by matching DHL services in a consultative selling approach, negotiate high-dollar contracts, and coordinate implementation.

Key Achievements:

Earned Million Dollar Client Award in recognition of $1,000,000 acquisition for Q4-2007.

Earned Top Gun Award in recognition of largest revenue growth for Q4 2006 vs. Q4 2007.

Finished at over 137% year to date quota attainment for 2007.

Finished at over 108% of quota in Q2 of 2008.

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