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Customer Service Manager

Location:
Hialeah, FL
Posted:
March 14, 2018

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Resume:

LILIANA PUERTA

Mobile Phone: 786-***-****

ac4s7v@r.postjobfree.com

OBJECTIVE:

A challenging position in a well-established firm with room for advancement where my experience and abilities can be utilized.

WORK EXPERIENCE:

Uber Eats.

Delivery driver

03/01/2018-Current

●Pick up and deliver food orders using my own car to residents and businesses.

All Brands Supplies Inc.

Customer Service/Purchasing

09/2015-01/2018

●Answer phones and enter customers orders into the system.

●Check emails for orders sent by customers.

●Help customers with all their ordering needs.

●Help the purchasing department to buy all items ordered by customers.

●Close establishment at the end of the day.

Global Candy Inc.

Office manager

11/2012-03/2015

●Manage a team of 4

●Usually focusing on specific outcomes such as improved timescales, turnover, output, sales, etc. They may supervise or manage a team of administrators, allocating roles, recruiting and training, and issuing assignments and projects. As such the role is varied, often including responsibilities across a diverse range of functions such as:

●Open establishment for business

●Check emails for customer orders

●Receive phone calls from domestic and international customers and help with all their ordering needs.

●Process all outgoing orders

●Help walk in customers

●Deliver all orders to local customers

●Purchase all items for resale and all office supplies

●Close establishment at end of business day

SeSderma USA

Customer Service Rep/Warehouse Asst

10/2008 – 08/2012

●Open establishment for business

●Handling customers inquiries that came via inbound telephone calls, email, Internet (chat), fax and postal mail

●Help customers with billing inquiries, product support, merchandise returns, and customer purchases

●Data entry of customer information, recording the nature of customer correspondence and archiving paper correspondence (letters or paper documents sent by or to the customer).

●Mailing out promotional material for new products or services and calling customers introducing a new product or service for purchase consideration.

●Invoice customers orders

●Help generate sales leads for the sales department

●Assist warehouse manager oversee inventory and coordinate shipping and receiving processes.

●Deliver orders to local customers.

●Working together with transportation companies to make sure that orders move efficiently from storage to the point of sale

●Closing of establishment at end of business day

Aeroturbine, Inc.

Jr.Buyer

09/2007 - 10/2008

●Formulate and process request for quotes

●Analyze and evaluate quotes

●Negotiate prices with potential supplier’s

●Award, schedule, reschedule, or cancel purchase orders/contracts

●Review and approve invoices for payment

●Initiate corrective actions on receiving and/or invoice discrepancies

●Monitor inventory levels and interact with staff to determine needs for materials and services

●Monitor and track open orders

●Research price catalogs, illustrated parts catalogs and manuals

●Contract transportation of engines and modules via land, sea or air

●Coordinate logistical support for transport of engines and modules

Aeroturbine, Inc

Inventory Coordinator

06/2006 - 09/2007

●Ensure the accuracy of inventory data and inspection of parts or material for overall effectiveness by using a barcode scanner

●Responsible for maintaining the integrity of the inventory by ensuring the material is properly stocked in location along with verification of part number, serial number, quantity and other pertinent information is correct in QAV

●Use of forklift and pallet jacks to move inventory from point A to point B

Tropic Aero, Inc

Office Manager/Shipping and Receiving

03/2001 - 09/2005

●Open establishment for business

●Take care of all employees needs

●Assist the owner with all that was requested

●Take care of all Spanish speaking customers with orders

●Enter all orders into the system for shipping

●Invoice all orders

●Prepare all orders that needed to be shipped out for the day

●Keep track of all inventory items and order more when needed

●Close establishment at the end of business day

Airparts Co.

Warehouse Clerk

01/2000 - 03/2001

●Responsible for overall warehouse operations such as inventory control, inventory layout

●Shipping and receiving of parts

●Resolving any discrepancies and working directly with customers to ensure that their orders were processed correctly

Banyan Air Service

Parts Administrator

08/1997 - 01/2000

●Responsible for ordering parts and finding the best price with different vendors

●Receiving inventory into the computer, stock it in its correct bin for a proper inventory control

●Assist walk-in customers with all their ordering needs

EDUCATION

High School

08/1983 - 06/1986

Ist Academy

08/1987-11/1988

SKILLS

Knowledge of Ups and FedEx shipping software/QuickBooks/Outlook

Operate forklift and pallet jack

Languages

English/Spanish



Contact this candidate