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Customer Service Manager

Indian Trail, NC
March 14, 2018

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Kelvin D. Knight

*** ******** **.

Rocky Mount, NC 27803

252-***-**** mobile

252-***-**** home

OBJECTIVE: To secure a position within an organization that will utilize my experience and contribute to the company’s overall success.

SKILLS: SAP, Microsoft Applications, Critical and Strategic thinker, Excellent communication skills both written and oral, Effective listener, Punctual, Team player


Healthcare Services Group Rocky Mount, NC

Account Manager 09- 2017to current

Interviews, hires and orients housekeeping, floor care and laundry associates at a single site

Communicate between various shifts to ensure completion of tasks

Maintain proper staffing levels; scheduling all Housekeeping staff

Provide leadership, support, coordination and guidance to ensure that quality standards, inventory levels, safety guidelines and customer service expectations are met.

Maintain records of income and expenditures, supplies, personnel and equipment

Cross trains and develops personnel for multiple positions/duties.

Conducts planning and budgeting.

Ensures that established sanitation and safety standards are maintained.

Interacts appropriately with residents, client, District Manager and public.

The ability to handle and mix chemicals safely and properly.

Hubbell Power Systems Rocky Mount, NC

Assembly Manager 08-2015 to 08-2017

Manage 35 plus in our Assembly Department

Responsible for managing employees E-TIME

Maintained employees’ attendance records weekly

Help initiate Lean Principle starting with 5S

Coach and Counsel self- directed work teams

Maintained all aspects of Safety on the off shift

Adheres to and enforces company policies and guidelines.

Set production goals and meet target dates

Timecards/Payroll accuracy

Safelite Corporation Enfield, NC

Shift Manager 02-2008 to 07-2015

Manage 5 Supervisors and 80 plus associates.

Provide a schedule product daily to internal and external customers

Maintain safety and quality standards in all departments

Assure on-time delivery and customer satisfaction.

Provide associates with internal resources to better assist in meeting daily objectives

Ensures that production schedules, work order and assignments are met according to timelines

Responsible for interpreting specifications, job orders, company policies and procedures to employees

Report job and schedule to the Plant Manager as appropriate

Provide oversight and accountability for accurate materials usage and timely records of assigned workers in computer database system

Implemented and Sustain 5S Program

Head multiple projects and key plant initiatives

Ann’s House of Nuts Robersonville, NC

Roasting Supervisor 06-2005 to 09-2006

Supervised 50 plus employees to insure timely and efficient operation.

Developed self-directed work teams.

Directed and maintained company standards for Safety, Quality, Production, Customer Service and On-time delivery in a production environment.

Met goals and increase production by 30%.

Pactiv Corporation Farmville, NC

Shift Supervisor 10-1989 to 06-2004

Supervised 40 plus employees.

Coordinated with Team Leaders to assign and direct work activities

Maintained employees attendance records and ran schedule departmental meetings.

Developed multiple skill proficiencies in the teams.

Was in charge of every aspect of Logistics on the off shift

Generated and reviewed production related reports



Bachelor of Business Administration/Management 12-2007


Army National Guard

Honorably Discharged 1987-1992

References available upon request

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