IT FIELD SERVICE MANAGEMENT ENTREPRENEUR
SEASONED, HIGHLY VALUED FOR IT KNOWLEDGE, OPERATIONS MANAGEMENT OBJECTIVE
Full Time, permanent career position where I can utilize my skills to your advantage and grow with your organization
SKILLS & ABILITIES
Problem Solving, Logical Decisions Hardware & Software Installation
Verbal & Written Communication IT System Maintenance & Updating
Project Management, Team Leadership Employee Management & Supervision
Business Acumen, Computer Savvy Planning & Scheduling
IT Systems & Networking End User & Employee Training PROFESSIONAL EXPERIENCE
HARDWARE & SOFTWARE INSTALLATION & MAINTENANCE
Installed, configured and troubleshot desktop systems, workstations, servers and networks running MS Windows - OS 10, OS 8, OS7, NT, 2000 & XP. Provided support for over 150 PCs and 50 laptops on a Windows network
Trouble shot and repaired all branch equipment including but not limited to; HP, Lexmark, Unisys, OKI, Craden, NCR, Unisys, Olivetti, Epson, Xerox Phaser color, IBM color, Cannon multifunction printers, Zebra label printers, and Cannon 510LC Fax/Copier, Also all types of Bank hardware.
Interfaced with vendors, building effective relationships, ordering and securing components, parts IT SYSTEM UPGRADES, NETWORKING & SUPPORT
Managed multiple hardware and software roll-outs and assisted with hardware modifications
Established and supported server technologies, LAN, WAN, and VPN connectivity
Provided on-going support to MS Word, Excel, Netscape Navigator, and Lotus Notes R5 Users. Supported work at home mainframe users via Cisco Router and/or UUNET dial-in access BUSINESS & EMPLOYEE MANAGEMENT
Created customer returns department at three divisions. Developed special order department; planned, staffed and coordinated special projects, repairs and new product lines for two divisions.
Bought & rehabilitated failing laundromat, establishing flourishing green laundry on Harvard campus – sold at a 300% profit
Managed group of 25 Wholesalers and district managers, responsible for newspaper distribution and Sales in key areas within the Metro Boston districts.
Managed and trained District Managers at USA Today CAREER HISTORY
SWEET LAUNDRY- OWNER OPERATOR SOMERVILE. MA. 2012 - 2017 Bought & rehabilitated failing laundromat, establishing flourishing laundry on Harvard campus – sold at a 300% profit Stephen Hrynyszyn
IT FIELD SERVICE MANAGEMENT ENTREPRENEUR
FIELD ENGINEER, MANAGER - UNICOM TECHNOLOGIES, WOONSOCKET, RI 2009 – 2012 Primarily supported Sovereign Bank locations throughout the greater Boston area including two corporate break fix operations while ensuring to meet SLAs. Trouble shoot and repair all branch equipment including but not limited; PCs, check printers, Unisys, Craden Olivetti, receipt printers, HP hardware, Lexmark color laser jets, MFDs and Canon. Order parts from vendors, install system boards, keyboards, processors, heat sink, LCD panels, HDD, power supplies, switches. Assist with unit configuration, troubleshoot network configuration. Image and configure PCs and laptops after hardware and/or software installations PRINTER / IT FIELD MANAGER, CLARITY IMAGING, 2008 - 2009 Supported Choate Hall & Stewart
Diagnose, debug and repair printer, laptop and pc, server hardware issues. Manage on-site support and perform preventive maintenance functions. Perform training on new equipment, provided sales of consumables. Managed hardware and software roll-outs Assisted with hardware modifications and updated field organization of changes as needed. Documented all work performed using various tracking software. Proven ability to diagnose, troubleshoot and resolve technical problems. Experience with HP, Lexmark, Unisys, OKI, Craden, NCR, Unisys, Olivetti, Epson, Xerox Phaser color, IBM color, Cannon multifunction printers and Cannon 510LC Fax/Copier IT FIELD/ PRINTER MANAGER, ICSI TECHNOLOGY, NEW YORK, NY 2006 - 2008 Serviced Sovereign Bank in Massachusetts, New Hampshire and Rhode Island Provide support and on-site repairs for over 120 sites. Install, configure and troubleshoot desktop systems, workstations, servers and networks running MS Windows, NT, 2000, and XP. Support back office server technologies, LAN, WAN, and VPN connectivity. Printer troubleshooting and configuration, install software and/or hardware peripherals. Liaise with 3rd party software and/or hardware vendors for problem resolution. Upgrade desktop hardware and software. Install Cisco switches and IP telephones. Manage several field technicians. MANAGING FIELD ENGINEER, BLM TECHNOLOGIES, SUNRISE FLA. 2004 - 2006 Serviced Sovereign Bank in Massachusetts and New Hampshire Provide support for over 160 sites. Perform on-site technical support, hardware and/or software upgrades and installations as well as troubleshooting. Provide extensive service on various makes and models of laser and line printers, Servers, Switches, Hubs, IP Phones. Respond to calls via on-line dispatched ticketing system. EDUCATION
UNIVERSITY OF NEW HAVEN – West Haven, CT
Coursework in Business Administration
XINTRA TECHNOLOGY – Malden, MA.
MCSE Training program completed 2002
A+ Courses completed 1999