Naveen( E-mail: ac4s6c@r.postjobfree.com)

Cell: 908-***-****

Overall 4+ years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Oracle CRM.

2+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle as a Developer / Administrator.

Good experience with Configuration, Customization, Development and support experience on Salesforce.com Platform

Proficient in Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

Hands on experience implementing Security/Sharing rules, Configure permission sets, Field level Security, Record level Security, Profiles, Roles and Resource monitoring at different hierarchical levels of the organization.

Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration

Experience in creating Web-to-Case, Email-to-Case to generate new Cases; creating Junction objects, advanced fields like pick lists and formula fields.

Evaluate business needs for Apttus (Contract Management System), assist with the process documentation, and implementation.

Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, SControls, Visual Force Pages, and Apex classes.

Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud, Power Center and Cast Iron, CTI (computer telephone integration).

Established a two ways communication between Salesforce and other external system using SOAP API.

Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL, SOSL, Page Layouts, Sharing Rules, SControls, static resources and migration tools.

Wide knowledge of section 508 testing tools including JAWS and ACC Verify.

Very Good Experience in Cisco Systems and SControls.

Experience in web technologies like HTML5, XML, CSS, JSP, JavaScript, Jquery, AJAX, WSDL, and SOAP.

Experienced in developing REST service in Java with JAX-RS using Jersey.

Very Good Experience in designing, developing and maintaining Web based applications using HTML5, XML, CSS, Javascript, Microsoft Visual Studio, IIS Web Server, XML Web Services.

Expertise on the Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.

Implementation experience of Salesforce.com applications like Marketing cloud, Service cloud and Support Modules.

Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.

Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.

Strong knowledge in customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.

-house legacy systems like Oracle, SAP ERP using Apex Web services WSDL and outbound messaging.

Good command in database development using SQL/PL-SQL in MYSQL, Oracle and SQL Server.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

A R E A S O F E X P E R T I S E:

Salesforce technologies

Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards,, Roles, Security, Field updates, reports,SOQL, Visual Force Pages. Apex Classes, Apex Trigger, Visual force,

Force.com Tools

Force.com Eclipse IDE, Apex Data Loader, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector.

Languages

Apex, Java, Sql, Jquery, AJAX, PL/SQL

Web Technologies

HTML5, CSS3, XML, REST, SOAP, Javascript

Operating Systems

Windows, Unix, Linux

Office Tools

Microsoft Project, JAWS, MS Visual Source, Apttus, MS Visio, MS Office

IDE and Editors

Eclipse, My Eclipse and Force.com Eclipse IDE

P R O F E S I O N A L E X P E R I E N C E:

Client

AR Solutions Inc, Somerset, NJ

Title

Salesforce Developer/Computer Programmer

Duration

Sep 2017– Feb 2018

Project Description: AR Solutions implemented Salesforce to protect and automate information and analytics for Professional and Business customers across different industries. Salesforce Lightning is extensively used to get better results and get more productivity.

Responsibilities:

Design Requirement documents and functional document for the development team.

Worked in Software development life cycle (SDLC) methodologies like Agile Model and RUP Model.

Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.

Created workflow rules and defined related tasks, email alerts, and field updates.

Created Visual force pages that use the lightning components.

Handled web services APIs integrations.

Create integration designs and data model in support of enterprise applications.

Created Lightning Component Tabs and Visual Force Tabs.

Successfully established a two-way communication between Salesforce and other external system using.

Worked with different aspects of Web Services (XML, WSDL, SOAP, and REST).

Expertise in Service Cloud Applications, Automation of Case Management.

Understood the business process and developed presentation layer components, using Velocity, HTML5 and JavaScript.

Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.

Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Worked on Chatter and Email integration features related to Sales cloud and Marketing cloud

Used JAWS for 508 compliance testing.

Integrated on premise Mainframe Case, CPQ and Reporting systems with Salesforce REST APIs.

Involved in Design, development, planning, testing and integration of Salesforce Cloud services, and using CTI integration on salesforce.com data and accounts.

Involved in Test configuration of Apttus within sandbox environments to ensure that once users are granted access, all the aspects are fully functional.

Add methods that can be called from Visual Force pages to Controller Extensions.

Environment: Saleforce.com platform, Salesforce APIs, Record types, Salesforce Lightning, Reports, Dashboards, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, HTML5, Messaging, JAWS, Dashboards, SOQL, SOSL, apex language, Single Sign-On (SSO), visual force pages, components and controller, CPQ, CTI, Scontrol, Marketing cloud, Jquery, AJAX, Apttus, Service Cloud, Sales Cloud, REST, Web Services, SOAP, JavaScript, eclipse IDE plug-in, data loader.

Client

eTEAM Solutions Inc, Irving, TX

Title

System Analyst/Software Developer

Duration

Feb 2016– Sep 2017

Project Description: Designed, developed, and implemented processes to migrate large numbers of customers from one high-speed data telecom technology to another for 4 different models of network devices (DSLAMs) (C, C#, XML, PERL, Subversion SVN, SQL, Web Services, Oracle).

Responsibilities:

Use high-level programming languages to design a plan that provided all upgrades to the legacy Software.

Produce high-quality Software, code reviewed and checked in regularly for continuous integration.

Successfully design, develop, test, deploy a modern web application used by the Student Body Council to manage memberships and maintain direct communications with members.

Provide technical support for the Microsoft SQL database environment, overseeing the server operations, planning migrations and conducting integrity check on the server

Infrastructure design and maintenance of the server. Contrive and implemented a System using Microsoft Hyper V that helped lower the cost of operations by hosting more efficiently the production and development of the facilities used on the server.

Environment: Microsoft C# Silverlight, XML, Web services for Silverlight, PostgreSQL, Oracle

Client

ERM LABS, Hyd, INDIA

Title

Salesforce Tester

Duration

DEC 2012– Nov 14

Project Description: Using the existing Sales Tester, improved conversion and other business processes by leveraging automation wherever possible instead of customized apex solutions. Created sales processes to manage leads and opportunities effectively and provide quick quotes to clients for the services offered. Implemented Visualforce pages that put all the information that the representatives need at their fingertips. Agents can now manage cases faster, track customer history and view dashboards.

Responsibilities:

Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.

As part of testing in Test Sandbox environment customized the Salesforce application as per the client's requirement.

Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data.

Tested the company's Salesforce CRM application.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Service cloud.

Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization.

Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints.

Preparing Test Strategy and Test Plan for all the applications.

Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.

Analyzed Business requirements and solution specification documents to design Test Plans, Test cases.

Designed the Test Strategy, Test Plan, Test cases, created RTM, Test Results documents.

Verify that for rejected data proper error logs are generated with all details

Maintained multiple versions of test sets and worked on regression testing.

Designed test data using MS Excel sheet for testing the application with positive and negative inputs.

Conducted Configuration, System and Integration Testing and User Acceptance Testing.

Environment: Salesforce.com SFA & Force.com Platform, Selenium, QC

Educational Details: Masters in Computer Science, Silicon Valley University, CA, USA, GPA 3.35

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