Manager Project Management

EMPLOYMENT HISTORY

Neighbors Telehealth, Houston, Texas August 2017- February 2018 Manager Telehealth Services

•Worked with clients to develop implementation plan, provide end-user support and training and create specific go-live manuals for clients resulting in 10% increased revenue and 40% reduction in readmissions

•Supervised development and maintenance of post go-live program for each client

•Participated in validation testing for new updates of telemedicine application

•Worked with IT and software developers to create new features and efficient workflows

•Created and presented proposal plans to upper management for physicians outlining market overview, Medicare and Medicaid laws and regulations and 5-year projected financials

•Coordinated new initiatives, review procedure reimbursements and collaborate with others involved in business plan

•Direct financial management of project to ensure desired fiscal status while providing optimum service/outcomes

Global Healthcare Alliance, Houston, Texas November 2015- May 2017 VBP Billing Manager

•Responsible for planning and implementing proprietary CRM software roll out

•Oversaw transitional activities related to implementation of proprietary CRM software

•Developed training manuals for staff and training department for proprietary CRM software

•Developed business use cases testing proprietary CRM software resulting in proper business functionality

•Participated in ongoing QA testing in preparation for proprietary CRM software roll out

•Responsible for communicating feedback to the Operations and Development team to enhance the usability and workflow of proprietary CRM software

•Responsible for $200+ million total billing with monthly billings between $15-$17M

•Assembled project team to develop claims reports to improve billing claims resulting in 15% increase in efficiency

•Created claims reports with direction from Director and other subject matter experts for daily use resulting in proper identification for proper bundle billing of physician claims

•Attended weekly and bi-weekly managers meetings with VP and Director to develop long and short-term goals for the department and strategic plans

Careview Communications, Lewisville, Texas August 2015- October 2015 Hospital Account Representative

•Appointed Assistant Project Manager for installation of company’s Virtual Bed Rail System at Parkland Hospital

•Trained nursing staff to identify fall risk patients through training manuals and onsite training sessions resulting in a 10% increase in fall risk identification

Arlington Heights Health and Rehabilitation, Fort Worth, Texas October 2014- June 2015 Administrator in Training

•Assisted in oversight of operation with 50+ employees

•Created inventory and supplies tracking system utilizing FIFO and LIFO resulting in reduced duplicate ordering of supplies

•Reviewed resident complaints and provided written reports with plan of action to administrator, social worker and director of nursing

•Assisted with department directors in planning and conducting in-service training and orientation programs to comply with company policies and procedures

Loopback Analytics, Addison, Texas May 2014- October 2014

Administrative Intern

•Assisted VP of Sales in acquiring $66M grant involving implementation of company’s proprietary software in 30 hospitals in Massachusetts to improve the hospital systems analytics and population health management

•Presented new market opportunities to company leadership including hospital billing, pharmacy and outpatient care

•Developed QA testing and regression analysis for company’s new proprietary software

EDUCATION

Masters in Healthcare Administration May 2015

University of North Texas Health Science Center, Fort Worth, Texas

Bachelors of Science in Biology June 2012

University of Texas at San Antonio, San Antonio, Texas

PROFESSIONAL CERTIFICATE

Health Informatics and Health Information Technology

University of Texas at Austin July 2017

•Intensive 9-week program with coursework including: Introduction to Health Informatics; Fundamentals of Health IT; Operational Models of Healthcare Systems; Workflow, Process Redesign and Project Management; and Electronic Health Records and Health Information Exchange laboratory

•Hands-on experience with EHR; HIEs including Orion and ICA; LabCorp orders and results; STC immunization registry; STC disease surveillance registry; HL7 message creation; data analytics (MS SQL Server and Access); EHR data structure and configuration (Open EMR)

•10-day practicum experience at industry, government, or healthcare organization

•Creation and presentation of a health informatics or health IT research project

PROFESSIONAL SKILLS

Project Management

Budgeting and Scheduling

Process Improvement

Training & Development

Effective Communication

Problem Solving

Public Speaking

Data Analysis

Supply & Inventory

TECHNICAL SKILLS

EPIC

SQL

HL7

Tableau

eClinicalWorks

ICD-10

Athena

LOINC

MS Office

LEADERSHIP/PROFESSIONAL AFFILIATIONS

American College of HealthCare Executive (ACHE) Member September 2013-June 2016

Medical Group Management Association (MGMA) Member September 2013-June 2016

Project Management Institute (PMI) Member September 2013-June 2016

Academy Health – President August 2011-May 2012

Academy Health – Treasurer August 2010-May 2011

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