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Human Resources Director

Pompton Lakes, New Jersey, United States
March 14, 2018

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Carol Pasquale, PHR

Pompton Lakes, NJ ***** • • (973) ***-****

Strategic and innovative HR Executive who translates business vision into HR initiatives that improve performance, profitability, growth, and employee engagement. With specific expertise in payroll, 401 (k) and benefits administration, with experience negotiating health benefit plans and streamlining HR functions to create efficiencies and cost reduction. Bottom-line focused leader that align people and processes, from the strategic plan to tactical execution and measurement of results.

Change agent with an excellent record in implementing practical, enforceable organizational policies and leadership development initiatives to drive organizational culture change, minimize the risk of regulatory fines and litigation, and to improve accountability.

DISC Leadership Behavioral Profile: Influential iD Style


Lead the people management strategy through mergers and acquisitions, collaborating with leadership to facilitate positive employee relations and an “employer of choice” organizational culture.

Identified, selected, and implemented HRIS, payroll, benefits, 401k and mobile technology solutions that improve the use of data and analytics to run the business.

Designed new compensation structure for the organization, including: job analysis, job descriptions, and new salary structure

Reduced employee relations’ complaints by 95% over a 5-year period by developing and implementing effective leadership training and development programs

NJ Accident, Health & Life Producer, Pre-Licensing Certificate of Completion

Successfully created a talent acquisition program that increased flow of candidates from 125 to 350 candidates in 3 months

Developed a mentor program that identified key employees and implemented interdepartmental training, resulting in promotions of 15 help desk technicians within 1 year

Reduced Medical Benefits costs for the 2010 benefits renewal to save the company $200,000 by sourcing a new wellness plan and negotiating a favorable contract



Results Performance Consulting September 2017 - Present

HR and leadership development training program facilitator, providing HR consulting for smaller employers.

Training facilitator of employee relations issues, conflict resolution, investigation, labor and employment laws, talent acquisition, development, compliance, orientation, on-boarding, compensation, total rewards and performance management.


Winter Services, Inc., Ringwood, NJ

(Snow removal and salting service business) July 2015 – September 2017

Designed high-performing strategies and executable solutions to support the organization design changes, performance management, recruitment, employee engagement resulting in a viable workforce

Implemented and upgraded ADP HRIS Software Multi-State Payroll Systems with a new mobile application for Time & Attendance with GPS tracking

Delivered results in a client facing role, providing day to day support in a dynamic environment.

Improved the variable compensation structure, which facilitated revenue growth of 25% in one year

Federal and state employment laws/regulations including EEOC, FLSA, FMLA, ADA and OSHA

Designed an efficient talent acquisition plan that onboard 550 seasonal employees to support the growth of the business and provide high-quality services for our clients

Prepared budgets, financial statements, year-end closing, managed cash, bank reconciliations, A/P, A/R, and contracts.

Developed talent acquisition and HR practices that achieved an average of 10% growth to support the increase in sales and service, yielding improved gross profit margins per job site and employee


MD On-Line, Parsippany, NJ (Acquired by The ABILITY Network) October 2013 – February 2015

(Industry-leading provider of electronic healthcare solutions)

Developed and communicated a unified vision and corporate culture to divisions of the company, including the remote office in India

Served as key member of the Executive Leadership Team driving strategic initiatives

Established a new Employee Handbook & Company policies manual, executive training programs, and standard policies and procedures

Developed and executed HRIS payroll merger of Five (Multi-State) Payroll Id’s into two ID’s saving the company over $15,000 a year

Prepared 401k Audits and worked with CPA firm on 5500 filings to bring the company up to compliance by filing the 5500’s. Worked with the IRS agent on the DFVCP process for prior years and was forgiven all penalties and interest saving the company over $25,000.00

Led initiatives in talent acquisition, employee engagement, reward & recognition and organization development.

Successfully reduced employee turnover rate from 27% in 2013 to 15% in 2014 through coaching managers on effective hiring practices and utilizing a 360-degree performance review process

Identify, measure & analyze current HR practices. Improve current HR practices, secure approvals, analyze ROI & implements solution

Mergers & Acquisitions: Provided pre-and post-analytical reports to CEO and new VP of Human Resources to prepare for the Company merger/acquisition, analyzed and paid out ESOP for the company purchase

Provided leadership on projects such as implementation of a company intranet, which included a comprehensive HR section, online expense reporting, travel system, performance management, online harassment, and ethics training

Created and implemented an orientation and onboarding program that created efficiencies and minimized organizational risk through implementing a more robust substance abuse screening process

Oversee & lead employee litigation/dispute resolution process


Redi-Direct Marketing, Inc. Fairfield, New Jersey (Parent Company),

(StayinFront, CRM Software, Redi-Mail Direct Marketing, Fulfillment Center, Redi-Data,) April 2003 – October 2013

Directed daily HR functions supporting 550 employees with two HR generalists

Developed and implement a salary grid with the approval of the CEO with pay ranges for hiring talent, which saved time and money for the CEO and the company

Developed a formal New Hire Training program for onboarding Sales Representatives and CRM Software technical support resulting in employee retention and job satisfaction

Served as Business Partner to the Sales & Marketing VP in a fast-paced, high-growth multinational business unit

Collaborated with senior leadership to define organizational values and implemented a plan to ensure behaviors aligned with values. Transformed the organizational culture into one of accountability

Conducted pre-and post-assignment briefings for all expatriate employees and managed issues from immigration to relocation

Ensured the accuracy and compliance with legal and regulatory guidelines for five multi-state payroll processing including increases, bonuses, commissions, benefit deductions, garnishments, and taxes

Chairperson of the Safety Committee: Identified safety and health hazards, determined corrective action plan, implemented corrective action solution to comply with OSHA General Industry Standards

Prior Financial positions held outside of Human Resources:

Accounting Manager

Digital Lightwave, Inc., St. Petersburg, FL

(Manufacturing telecom test equipment) Sept. 1997- March 2003

Responsibility for daily operations of an accounting department including accounts payable, cost accounting and inventory, and asset management and Travel and Expenses

Launched a new ERP system – SAP – FI – Inventory


MS Office ADP Workforce Now HRB Payroll Time & Attendance Custom Reporting ADP/PCPW EZLabor

SAP Crystal Reports Contract Logix Google Apps Peoplebest ISO 9001 GMP Precise GPS Tracking OSHA

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