Customer Service Representative

SHONTAVIA ROBERSON

**** ****** **. #* ******* Tx 77004

H: 281-***-**** **********@*****.***

Dedicated Customer Service Representative with 10 years of experience combining management and customer service expertise

TeleTech (United Health Care )

Customer Care Representative. Houston, TX October 2017 – Present

Duties Included: receive inbound phone calls from Members 65 and older speaking to them about their insurance plan co-pays deductions premiums out-of-pocket expenses locate doctors rehab facilities specialist dentist oncologist

Tailored Management

Merchant Conversion Specialist Houston, TX April 2017 – October 2017

Duties Included : Receive inbound calls from merchants to assist with downloading information into there terminals and made outbound calls to merchants to confirm that they have received the info and there systems have been updated with the right software

Map Communication

Customer Service Houston, TX August 2016 – October 2016

Duties Included: Receive inbound calls in addition to taking messages for multiple Physician's office. And apartments maintenance work orders

O’REILLY AUTO PARTS

Merchandiser Specialist Houston, TX April 2016 - August 2016

Duties Included: Complete all plan-o-gram by due date,check in the truck on a daily basis put product on the floor make sure all of the faces are correct . Update all price changes,Get the store ready for the new Sales. Do overstock returns, stock lift returns, recall returns, damaged returns every morning do inventory count . Put up all signs and rebate cards .

Houston Community College GED Houston, TX 1994

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