Customer Service Representative

LISA M. WATROUS

** ****** **** ● Wharton, NJ ****5

Cell: 973-***-**** ● Home: 973-***-****

***********@*****.***

Professional Summary

Service oriented Customer Service Representative with 11 years of retail experience and 10+ years as an Account Executive for a food broker. Proven ability to work well independently and in team environment. K

Known for excellent interpersonal, organizational and time management skills. Handle tasks with accuracy and efficiency. Seasoned patient Flow Coordinator with 8 years’ experience in a fast paced pediatrician’s office. Achieved exceptional results completing medical records projects by uploading and organizing 400+ patient records electronically using EMR software.

● Microsoft Office-Excel ● Microsoft Word

● IDX Software ● EMR Software

Professional Experience

Kohl’s Department Stores – Succasunna, NJ Aug 2006-Present

Customer Service Representative

● Answer customer telephone calls regarding online ordering in store pickup, and store products.

● Provide prompt responses to questions and concerns about services, and escalate calls appropriately.

● Process merchandise credits, and credit card payments.

● Research and document merchandise returns and issues brought in by customers.

● Work tirelessly to resolve issues and provide a high level of service to customers.

● Provide recommendations to assistant store manager and department managers to resolve issues.

● Prepare merchandise for annual inventory.

● Ensure merchandise is properly tagged and located in the correct areas.

● On boarded and trained new customer service representatives on best practices

Advocare West Morris Pediatrics – Succasunna, NJ Apr 2007-Oct 2016

Receptionist/Patient Flow Coordinator

● Responded to telephones inquiries and provided information regarding the medical practice to callers.

● Facilitated the transfer of messages from patients and health care provides to medical personnel.

● Scheduled appointments for patients using IDX and EMR computer software.

● Registered patients and uploaded medical records.

● Scanned and organized medical records into EMR system.

● Prepared referrals for patients in a timely fashion.

● Greeted patients and prepared them for visits with the doctors by bring them into the exam room, taking measurements, weight and temperature.

J.L. Sales and Marketing – Hopatcong, NJ May 2000-June 2007

Account Executive

● Managed client account orders with various manufacturers.

● Monitored manufacturer’s product promotions to communicate to retail clients.

● Provided on-site visits with client’s stores to ensure items were in stock.

● Assisted store managers, reviewed and placed orders for new stock.

● Performed reconciliations of commission statements and deductions from invoices to ensure accurate billing.

● Managed client account monthly billing and expenses.

M&H Sales and Marketing, Inc. - Tarrytown, NY Oct 1996 – Nov 1999

Account Executive

● Responsible for several manufactures and maintaining their information for new items, pricing and invoicing. ● Placed orders with the manufacturers

● Monitored manufacturer’s product promotions and communicated to clients.

● Performed reconciliations from commission statements and tracked deductions for damaged products.

Education

Dover Business College – Dover, NJ June 1989

Data Processing Specialist: Business

Hopatcong High School June 1985

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