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Administrative Assistant Customer Service

San Jose, CA
March 14, 2018

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Diane Piña Cell: 408-***-****


St. Joseph Mission Heritage, Laguna Niguel, CA 3/2017–11/2017

Medical Receptionist I (Contract)

Maintained knowledge of the providers’ scheduling attributes, advice nurse guidelines, and proper transfer of calls and knowledge of computer scheduling functions using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types.

Confirms patients’ appointments, as needed and maintain daily patient arrival status in the IDX and AllScripts system.

Collect payments from patients, input/update/verify insurance coverage. Input patients’ payment data in the IDX system.

Responsible for maintaining money drawer as assigned, and balances monies daily and prepare deposit batches.

Uplift Family Services, San Jose, CA 6/2016 – 1/2017

Administrative Assistant (Contract)

Created excel spreadsheets with county contact information and departmental/program funds


Developed 170+ audit letters for each county receiving services

Maintained security of the Finance departments contracts and county contacts information

Met with CFO to finalize dollar amounts and letter presentation to mail out to county analysts

Quest Diagnostics, San Jose, CA 2013 – 2016

Admin Asst/Data Entry

High volume data entry. Ensured consistent and efficient processing of patient data for assay trials

Adhered to strict specimen testing guidelines and met quick turnaround timeframes

Consistently met quota for deliverables of specimen coding

Worked in a biohazard environment practicing high levels of safety protective practices

Stryker Endoscopy, San Jose, CA 2012 – 2013

Customer Service Representative

Processed customer orders and determined status of existing orders

Provided product information, including technical, operational and/or repairing of parts


Conducted further research and problem resolution for the Sales Representatives and customers

Prepared and updated general product specific information

Tracked sales orders in Oracle and maintained database

Accurate and timely order entry, processing of sales orders and released shipment

Assisted customers with pricing, scheduling and shipping

EMQ Children & Family Services, Campbell, CA 2000 – 2012

Administrative Assistant

Assisted the Clinical Program Manager(s) with sourcing resumes and interviewing

Facilitated new hire orientation and managed new hire paperwork

Reviewed timesheets for all staff at each ending pay period

Managed and updated all employee files and client charts

service document

Clerical duties including: update/track spreadsheets and manage databases

and created presentations and reports

Coordinated quarterly and annual county/state audits, job fairs and office events

building functions

High volume scheduling of staff and clients appointments, including travel

foster family events

Stored, retrieved and integrated information for dissemination to staff and clients

telephone, mail, and email

Created flowcharts and departmental brochures using Visio

Prepared and generated checks/petty cash using QuickBooks

Ensured the confidentiality of protected health information in accordance with HIPAA

Created a positive work relationship with all levels of staff and customers

Consistently met deliverables assigned by management

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