Customer Service Microsoft Office

Stacey Kriese

***** * ******* **, ********, AZ **388 928-***-****

************@*****.***

Objectives

Seeking a long- term career where my strong customer relation and problem solving skills will be well utilized. Enthusiastic, problem-solving individual with a strong work ethic, and dedicated to furthering my career in the administrative field. I seek to work alongside those who share a similar vision and I am committed to proving myself as a valued team member.

Summary of Qualifications

Highly organized and detail oriented with 14+ years of administrative and managerial experience.

Proficient in scheduling, inventory, research, payroll duties, Microsoft Office, and medical software.

Excellent communicator, attentive and empathic to patient/customer issues and concerns.

Independent and self-motivated, ability to prioritize and execute numerous tasks while coordinating with multiple departments/team members.

Committed to relationship driven business practices, effectively maintaining and building positive relations with co-workers and patients.

Experience

NeuroDiagnostic Laboratories

August, 2016 – January, 2018

Phoenix, AZ

Lead Front Office Administrator/VNG Technologist

Responsible for the training and development of all front office staff. Including but not limited to customer service, cash handling, patient scheduling, and execution of new policies and procedures.

Prepared, scanned, and organized patient charts for the technologists and physicians, and confirmed accuracy of all time sensitive documents.

Collaborated with team members on both the administrative and clinic sides to guarantee productive and effective customer service to patients and referring physicians/offices.

Ensured protocols were followed in disposal of secure documents by following HIPAA regulations.

Daily use of medical software such as AdvancedMD and MicroMedical.

Performed approximately 30 VNG tests on patients every week.

Assessed patient symptoms and recorded all information necessary with accuracy for our audiologist to be able to type a report and make a diagnosis.

Faxed test results to the referring physicians in a timely manner, so their physicians may review the results with their patient.

City of Glendale

September, 2013 – June, 2014

Glendale, AZ

Secretary

Provided information and completed customer requests regarding water service operations.

Constant use of Microsoft Office, A/R, A/P, and scheduling.

Data entry for purchase orders and responsible for keeping accurate logs concerning leaks.

Provided support for water services and notified city personnel of water shut off and restorations. Stacey Kriese

17149 W Saguaro Ln, Surprise, AZ 85388 928-***-**** ************@*****.***

2

Planet Beach (Arrowhead)

December, 2011 – June, 2013

Glendale, AZ

Store Manager

Developed and trained any current or new staff.

Conducted staff meeting and provided positive support to staff and business owners.

Responsible for tracking inventory, ordering supplies, cash handling, processing membership dues, schedule writing, and marketing.

Set a positive example for following ratio policies and procedures. AshFork Unified School District

August, 2003 – September, 2006

Ashfork, AZ

Special Education Aide

Provided assistance to special education students.

Tracked and coordinated monthly grant funding.

Responsible for contacting parents of students to provide progress updates.

Parent/teacher conference scheduling.

Created progress reports and personalized programs for the special education program.

Assisted teachers with lesson plans and activities. Ellen Seaborne & Associates

Flagstaff, AZ

Receptionist/Administrative Support

Coordinated legal documents for court cases including but not limited to documents used in discovery and evidence.

Developed invoices used for billable hours for clients.

Responsible for payment collections, transcription and other office responsibilities.

Answered multiple phone lines and researched vital information for legal cases.

Coordinated attorney schedules.

Academic Education

Prescott High School

Prescott, AZ

High School Diploma

References

References are available on requests

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