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Customer Service Pharmacy

Watertown, MA
March 14, 2018

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Curriculum V itae

Cristina P laza

** * ****** * ***

Watertown, M A 0 2472 6 17.283.1469


Seasoned pharmacist with over 20 years of professional retail experience with excellent customer service, outstanding inventory control practices and superior management skills. Has supervised technical and professional personnel. Strong work ethic and continuously meets standards for productivity and quality. Registered pharmacist in Massachusetts. Certified in immunization delivery and C PR. P rofessional p roficiency i n S panish a nd E nglish. Professional E xperience

01/2014-Present P harmacy M anager

R ite A id P harmacy – M arlborough, M A

Manage high volume, fast-paced retail pharmacy dispensing over 700 prescriptions p er w eek

Responsible for overall performance, workflow, budget, inventory, day-to-day o perations, a nd s taffing o f t he p harmacy

Translate, v erify, a ccurately d ispense p rescriptions

Maintain s tate a nd f ederal s afety s tandards

Handle and resolve all customer conflicts, and communicate sympathetically a nd s upportively

Ensure pharmacy team completes Drug Utilization Review and Final Quality A ssurance t o g uarantee p atient s afety

Guide and motivate team to increase profitability through clinical programs including immunizations, medication therapy management

(MTM), comprehensive medication review (CMR), and targeted interview p rogram ( TIP)

Oversee payroll, inventory, scheduling, as well as hiring, training, and mentoring o f p ersonnel

Supervise team of pharmacists and technicians to ensure efficient daily operations a nd l ow t urnover

01/2003-12/2013 P harmacist ( Floater)

R ite A id P harmacy – G reater B oston, M A

Floater Pharmacist for Greater Boston area covering the cities of Ashland, S udbury, a nd H yde P ark

Adapted swiftly and professionally to new expectations and challenges, taking c harge o f s ervice d eficiencies a nd c hanges i n c ustomers’ n eeds

Worked with pharmacy managers to organize work flow of the pharmacy

Curriculum V itae

01/1990-12/2002 P harmacist

W algreens P harmacy, G reater B oston, M A

Responsible for the translation, verification, dispensing and accuracy of dispensed p rescriptions

Consulted with physicians and patients on medication dosage, drug interactions, and potential side effects of prescriptions by completing Drug U tilization R eview a nd F inal Q uality A ssurance

Collaborated with physicians to provide optimal care regarding drug interactions a nd 3 rd p arty i nsurance f or p rior a uthorizations Education

05/1990 Massachusetts C ollege o f P harmacy a nd A llied H ealth B.S., P harmacy


American H eart A ssociation B asic L ife S upport ( CPR a nd A ED) P rogram ( through 0 4/2018)

Rite A id I mmunization T raining P rogram

Rite A id S moking C essation P rogram

Rite A id P harmacist M edication S ynchronization P rogram

Medication T herapy M anagement

Special S kills

Exceptional c ustomer s ervice s kills

Eminent a ttention t o d etail a nd q uality c ontrol

Proficient i n p harmacy s oftware p latforms, N eten; a ble t o l earn a nd a dapt t o n ew s oftware quickly

Skilled a t m anaging a nd r esolving c onflict r esolution

Meticulous b udget, p lanning, a nd o rganizational s kills

Fully b ilingual i n b oth S panish a nd E nglish

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