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Customer Service Manager, administration, clerical, receptionist

Evans, Colorado, 80620, United States
March 14, 2018

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Briana Cosper

**** * *** ** *** A

Greeley, CO **634


Career Profile: To obtain a position with growth and opportunity to work for a reputable company, where my skills and expertise in management/administration will be valued. Summary of Qualifications:

● Able to have clear and effective communication skills to raise clientele, also defuse issues in a professional and timely manner.

● Proficient in Microsoft Word, Internet, Excel, MS Outlook, QuickBooks and PowerPoint.

● Excellent customer service in a professional, concerned manner with ability to multi-task

● Remarkable ability to motivate employees and ensure optimal level of work.

● Honest, conscientious, organized, possess deductive reasoning and decisive.

● Exceptional knowledge of spa operations, products, business principles, and current technology. Professional Work Experience:

Book Keeper/Secretary Discount Drywall 5/02 - 9/09 970-***-**** Greeley, CO

● Answered a multi-line phone system, took messages, screened calls and transferred accordingly.

● Approximated estimates for drywall repair for customers.

● Clerical duties – filing, Xeroxing, faxing and ordering supplies.

● Responsible for documentation of accounts receivable and payable. CSR

Startek 2009-2011 Greeley, CO

● Customer service inbound calls.

● Assisted customers with their accounts and troubleshooting Receptionist/ Office Manager

Changes of Cherry Creek/Cherry Creek,Co 303-***-**** 4/12 to 4/15

● Ensured proper maintenance, compliance/regulations, and health/safety policies.

● Prepared records of spa sales/costs, inventory, purchase/receive orders, files, new hires

● Provided business productivity of salon by designing & enhancing current procedures

● Responsibly and accurately administered payroll.

● Established and maintain good relationships with spa staff and guests. A/R Billing Coordinator

JBS Swift CO. 4/16 - 4/17

970-***-**** Greeley, Co

● Prepared and sent invoices

● Downloaded financial reports

● Reconciled accounts

● Cash application

● Customer Service


General Classes (Business Accounting, Administration) – College of America – 2005 General Classes (Math, Political Science, English) – Aims – Greeley, CO – 2003 High School Diploma–GreeleyCentral-2002


Jacqueline Adams 303-***-****

Eric Andrade 970-***-****

Carrie Kierns 970-***-****

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